Very professional and excellent person came to do the work and asked appropriate questions about our house and explained what he needed in order to do checks, etc. So actual chaneover was carried... See more
Company replied
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Review summary
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Miles, the young man who installed the meter was very helpful and answered all our questions. He let us know when he would arrive, got on with the job and was very pleasant. I would give him 5 stars... See more
Company replied
Engineer was on time but delayed as meter serial numbers did not tally. Installation completed quickly and without issue. The indoor monitor does not read the gas meter and is therefore of very limite... See more
Company replied
Your technician arrived as scheduled and completed the meter change successfully. He could have arrived informed about the installation he was replacing. This would have saved him time, taking advi... See more
Company replied
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 19% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible interaction with the guy on the phone
Horrible interaction with the guy on the telephone who arranged the booking process. He sounded like he was was working from home with kids in the background. He sounded bored and distracted and was obviously lacking knowledge when it came to trying to answer my questions. I was left feeling angry and frustrated.
On the other hand, the guy that fitted my meter was punctual, smart, friendly, polite and efficient and displayed a pleasant personality. if the whole review was based on that alone - i would have rated 5 stars.
March 9, 2026
Reply from Calisen
Hi - while we're delighted you were happy with the installation of the meter the feedback regarding your interaction with out contact centre team is disappointing. We will take this feedback and review.
Thanks for taking the time to leave us a review.
Reply from Calisen
Hi - thanks for taking the time to leave a review!
You did everything you said you would…
You did everything you said you would and didn’t fuss.
June 4, 2026
Reply from Calisen
Hi - that's what we aim for! thanks for taking the time to leave us a review.
Your engineer was Excellent
Your engineer was polite, knowledgable, and keen to give the best service he could. Which he did.
June 3, 2026
Reply from Calisen
Hi - we're delighted you were pleased with the service our engineer provided!
Reply from Calisen
Hi - thanks for taking the time to leave us a review!
Top Work
Had to wait a little to get this appointment fixed. The worker who did the installation was great and made a real effort to fit the smart meter as requested. Really appreciated his efforts and hoe he went about the installation.
May 7, 2026
Reply from Calisen
Hi - thanks for taking the time to leave us a positive review and calling out the workmanship of our operative!
Pleasant and went to great lengths to…
Pleasant and went to great lengths to explain everything
June 3, 2026
Reply from Calisen
Hi - we're pleased your appointment went well and you were happy with the efforts our operative made!
Quick meter switch by a very efficient…
Quick meter switch by a very efficient engineer.
June 3, 2026
Reply from Calisen
Hi - thanks for taking the time to leave us a review!
At first he said the meter is old n…
At first he said the meter is old n complicated . But UW said still do it. JOSHUA was very efficient n explaining very well the situation I'm old and its very helpful that your engineer is friendly . He did the job patiently I am very please .he did the job professionally. Because of Him I will still stay in Uw .
June 10, 2026
Unprompted review
Reply from Calisen
Hi - thanks for leaving us a review and calling out the professional job our engineer did!
Reply from Calisen
Hey - thanks for leaving us a 5 star review! We're glad your smart meter is working
Reply from Calisen
Hi - thanks for leaving us a review!
Reply from Calisen
Hi - thanks for the great feedback for Bradley and thanks for taking the time to review!
Reply from Calisen
Hi - we're glad you were pleased with the service!
The person who fitted it was helpful .
June 9, 2026
Reply from Calisen
Hi - thanks for the positive review!
Not as good as it should be.
Our smart meter was installed quickly and efficiently although only at the third attempt after the first two appointments were cancelled by Calisen with very little warning and after we had arranged to stay in (twice) to facilitate installation. After the meter was installed we received three e-mails to say that we shouldn’t contact Ecotricity as the monitoring device would be set up on their system. After a month I contacted Ecotricity to ask why it still wasn’t working and the issue was resolved the next day - clearly we had been overlooked!
June 9, 2026
Reply from Calisen
Hi - We're sorry you experienced issues with your appointment but are pleased the installation went well when we attended.
Feedback is important to help us improve the services we offer so thank you for taking the time to leave a review.
The process was easy to understand
The process was easy to understand, it was completed efficiently and I had no issues with the installation.
June 8, 2026
Reply from Calisen
Thanks for your feedback, we're pleased the installation was a success!
Efficient service
The booking process was easy and we were given an appointment the following week. The Engineer attended on time and was through & efficient.
June 5, 2026
Reply from Calisen
We're glad you found the process easy! Thanks for your feedback!
Engineer was on time but delayed as…
Engineer was on time but delayed as meter serial numbers did not tally. Installation completed quickly and without issue. The indoor monitor does not read the gas meter and is therefore of very limited use.
June 8, 2026
Reply from Calisen
Thanks for your feedback.
Please contact your energy supplier who should be able to remotely resolve this issue for you, if you don't get any success, please contact us at trustpilotqueries@calisen.com and one of our team will see if we can help.
Was long and guy didnt commission…
Was long and guy didnt commission display so cant use it fully
June 8, 2026
Reply from Calisen
Hi - thanks for leaving us feedback, its disappointing to hear you are not able to use the new meter fully. We're sorry for the inconvenience this has caused.
Please email trustpilotqueries@calisen.com with your name and address one of our team will be in touch to see how we can help.
I can't fault the guys who came round
I can't fault the guys who came round . However I lost money on my meter when I transferred from a key to online top up. Now I have to prove I had money on there which I can't.
June 8, 2026
Reply from Calisen
Hi - we're sorry to hear about the issues you've had regarding the credit on your meter.
Please email trustpilotqueries@calisen.com with your name and address and one of our team will be in touch to see how we can help.
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