Calisen Reviews 

Fantastic engineer, who told me about every step. Explained what was going on. Showed me how the in home monitor worked and set it up. Solid work and also had a chat about future expansions for when I might want Electric car charger as well as other things like fuse capacity that while not problematic, might be worth fixing when I get electric charger work done. All in all, was quick efficient and friendly. I would highly recommend Calisen. Kept to schedule and a re-plan for dates was done in advance and I was kept informed.

The installation went well enough, but then I was told that the installer didn't have the internal display, but I would receive it within a week. Nothing happened and it took several phone calls and a few weeks before I finally received the in house display.

You told us exactly when you were coming and checked several times in advance. The installer was very professional and efficient and very pleasant

Engineer was really good. Got the job done in good time. Was able to confirm some things for me based on previous meter issues that I've had.

I’ve been waiting several years to get a three phase smart meter. Thanks to Ecotricity and Calisen Metering I now have one and it was all very easy for me.

Installed ok, courteous.

Great service from start to finish.

The installation was great. Nice and easy, great guy installing it - however, despite ringing Ecotricity after a few weeks to remind them my readout panel still has not been activated.

The operative was courteous and worked hard!

The engineer (Edward), was very friendly, professional and thorough. He worked very tidily, cleared up any mess, and left things as he found them. Many thanks.

The technician who came to install our smart meter was on time, quick and efficient – and communication surrounding the installation was frequent and helpful. However, the meter that was installed was a new one that the technician was not familiar with, so he could not tell us how it worked, nor was there a manual that came with it. We were pretty much left to our own devices, and we still don't really know how to use the information the meter generates to our best interest.

Very pleasant and helpful person, all went well.

Punctual, friendly and efficient.
Highly Recommend

Needed to arrange about four different appointments due to engjneers not having working devices, reporting faults that were not faults, missing appointments and not providing home display. Customer service gaslit me saying I rearranged an appointment when they couldn't make it. When I complained they just replied with my complaints with added inaccuracy. Didn't offer compensation. I needed to take five days off work and the whole process took over four months.

Everything was fine except there was no home remote available for me.

Engineer left with solar panels not working after he switched them back on. He also left solar I boost disconnected and lying in electric box. He didn’t know what it was for and thought it was ‘old kit that didn’t work anymore’.
He clearly didn’t know about solar systems. Company sent out another engineer 5days later to install the I boost . I sorted the solar panels myself.

Very knowledgeable team member, was punctual and quick. Explained everything he was doing. Polite and tidy. I hope you have more team members like him.

very happy with my new smart meter . Installation process and engineer very good . Thank You