Customer service was excellent, respectful, prompt and very easy to communicate with. This Thera pillow is well made & light weight, easy to store w included bag. I have pretty severe neck issu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought this as a replacement for the rice bags I heat in my microwave. I’m disappointed on two counts 1) when I charge it it runs for one session and then the power is shot and I need to recharge (h... See more
Company replied
I had an issue, operator error🤣but i thought my product quit working. I was going through a very rough couple of days and sent multiple emails. Ugh. Mahriel was fantastic with patience and valu... See more
Company replied
I love this product. I have had immediate relief of tension pressure stiffness in my neck. At first I wasn’t aware I had to fully charge for four full hours so I wrote to customer service. A ticket w... See more
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Company details
- #113 of 142 best companies in Health and Beauty Shop
Written by the company
CALLIXE is dedicated to enhancing the well-being of every individual by providing natural solutions to chronic pain. Our products offer immediate posture improvement, back & neck pain relief, and natural joint pain relaxation. Our goal is to support your journey to a healthy, pain-free life.
Contact info
330 N Brand Blvd, STE 700, 91203, Glendale, United States
- +1 (856) 245-2186
- support@callixe.com
- callixe.com
3.7
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice massage but doesn’t hold a charge
I liked the pillow and massage. The problem is that it did not hold the charge. At first I got two massages from one charge. Then after a few days use, I could only get one massage before needing to recharge. Customer service was responsive but suggested that injas not uses the pillow properly which was not the case. Then then asked me to make a video of the different uses. No thank you. It was returned but, despite the fact that the product was defective, I was on the hook for the return shipping charges.
March 19, 2026
Unprompted review
Reply from CALLIXE
Dear Sandy Ann,
Thank you for sharing your experience.
We’re sorry to hear the experience wasn’t quite what you expected. The pillow is designed to provide consistent sessions per charge, though performance can vary depending on usage patterns, settings, and charging method. Our team typically requests a short video to better understand what may be affecting performance, as this helps determine if there’s a fault or something that can be adjusted.
As part of our process, return shipping is arranged by the customer unless a confirmed defect is identified during inspection. We appreciate you giving the product a try and sharing your feedback, as it helps us continue improving.
If you need any further assistance, please feel free to reach us at support@callixe.com.
Best,
CALLIXE Team
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Was not what I was expecting
Was not what I was expecting
Expected stronger massage element
March 22, 2026
Unprompted review
Reply from CALLIXE
Dear Patty,
Thank you for sharing your experience.
We’re sorry to hear the product didn’t quite meet your expectations. The pillow is designed to provide a more gentle, targeted massage, and the intensity can feel different depending on positioning and individual preference. Some users find that slight adjustments in placement help enhance the overall experience.
If you need any assistance, please feel free to reach us at support@callixe.com.
Best,
CALLIXE Team
The product is wonderful!
The product is wonderful. Deeply relaxing and just what the doctor ordered. The service is exceptional. If you have a problem it will get fixed. I would recommend this product.
February 4, 2026
Unprompted review
Reply from CALLIXE
Dear Sheila,
Thank you for taking the time to leave a review.
We’re so glad to hear the experience has been relaxing and a great addition to your routine. It’s also wonderful to know our support team was able to assist when needed.
We appreciate your recommendation and your support.
Best,
CALLIXE Team
I can’t imaging sleeping without this…
I can’t imaging sleeping without this pillow. When it arrived I was sure that it was too low and would not work. I gave it a try and was delighted with the results. I have slept well and without neck pain for over three months now.
Paula B
March 19, 2026
Unprompted review
Reply from CALLIXE
Dear Paula,
Thank you for sharing your experience.
It’s great to hear how things improved after giving it a try, especially once getting used to the positioning. The design is meant to provide gentle support to the neck area while staying comfortable for regular use.
We’re glad it’s been a helpful part of your routine.
If you ever need any assistance, please feel free to reach us at support@callixe.com.
Best,
CALLIXE Team
Meena in customer service was…
Meena in customer service was responsive and kind. She promptly answered all of my questions and worked to resolve my issue. I am very satisfied.
March 18, 2026
Unprompted review
Reply from CALLIXE
Dear Karen,
Thank you for taking the time to leave a review.
We’re glad to hear that your experience with our support team was a positive one and that your concerns were handled promptly. It’s always our goal to provide clear and helpful assistance every step of the way.
If you ever need anything further, our team is always happy to help. You can reach us at support@callixe.com.
Best,
CALLIXE Team
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This company is a complete fraud
This company is a complete fraud. I purchased three items—one for myself, one for my mom, and one for my husband. After trying mine, I was not impressed. I decided to keep one item and return the other two.
I followed their return instructions and sent the two items back to their address. They asked me to provide a tracking number, but unfortunately I misplaced it while rushing to work after I sent the package. I then asked if they could verify the return using my name and the same address they originally shipped to, which should have been a simple request. They said they would look into it.
It has now been over three months, and I still have not received any refund or meaningful update. At this point, I feel like I’ve lost my money for nothing. I would strongly advise others not to do business with this company.
November 19, 2025
Unprompted review
Reply from CALLIXE
Dear Sandy,
Thank you for sharing your experience.
We’re sorry to hear that this has been frustrating, especially after waiting some time for an update. We understand how important it is to have clarity when it comes to returns and refunds.
At the moment, we’re unable to locate any return linked to the details provided. Our returns process requires a tracking reference so the receiving team can confirm delivery and match it to the correct order. Without that, it becomes difficult to verify that the items reached the warehouse.
That said, we’d still like to take another look into this for you. If there’s any additional information available such as the order ID, full name used on the order, shipping address, or any proof of shipment, our team can continue checking with the returns department.
Please don’t hesitate to reach out to us at support@callixe.com
so we can assist further.
Best,
CALLIXE Team
I was sent the wrong massager…
I was sent the wrong massager initially. After several emails and my willingness to return the other massager I was sent the correct one. Thank you to Mariel for your updates and emails and for great customer service.
March 17, 2026
Unprompted review
Reply from CALLIXE
Dear Helen,
Thank you for sharing your experience.
We’re glad everything was sorted out and that you received the correct item in the end. We appreciate your patience throughout the process, and it’s great to hear our support team was able to keep things on track for you.
If you ever need assistance, please feel free to reach us at support@callixe.com.
Best,
CALLIXE Team
Great pillow
High quality pillow that works well for muscle pain. I had some difficulties and Mhariel in Customer Support replied very quickly and was very helpful.
March 17, 2026
Unprompted review
Reply from CALLIXE
DearPeggy,
Thank you for taking the time to leave a review.
We’re so glad to hear the pillow has been working well for you and that you had a positive experience with our support team.
If you ever need anything, please feel free to reach us at support@callixe.com
Best,
CALLIXE Team
give it time, it works
I have to admit when I first started using this pillow it was painful. My neck was a mess, my range of motion was small, the pain in the top of my back was constant. I stuck with it, using the pillow every night. Gradually the pain at the base of my neck diminished and my neck rotation has improved. I am more aware of my posture. Now I use it occasionally when I'm feeling stiff and enjoy the massage.
September 10, 2025
Reply from CALLIXE
Dear Diane,
Thank you for sharing your experience.
We’re glad to hear it became more comfortable with continued use and that you’re now able to enjoy it as part of your routine. Many users find it takes a little time to adjust, and it’s great to know it’s been a helpful addition over time.
If you ever need any assistance, please feel free to reach us at support@callixe.com.
Best,
CALLIXE Team
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This is a fantastic neck massage machine
This machine is terrific. I have had a bad neck since the 1970's after a car accident. The strength of this massage machine is very firm, so I have to be careful and not over due my treatments. I was very pleased at how fast my order arrived!
March 3, 2026
Unprompted review
Reply from CALLIXE
Dear Sue,
Thank you for sharing your experience.
We’re glad to hear the pillow has been a helpful addition and that the delivery reached you quickly. Many users find it helpful to adjust the duration and positioning to keep the experience comfortable while enjoying the vibration, heat, and gentle stretch features.
If you ever need assistance, please feel free to reach us at support@callixe.com
Best,
CALLIXE Team
.
Do not purchase from this company
My order is: CAL85114 - I have returned the product and ABSOLUTELY no response from the company and no refund. Below they claim they can't find my original order...how convenient. Again, my order is CAL85114.
Do not purchase from this company. The product they are selling is not worth the $$. The shipping times are very long. And if by any chance you need to return the product (like me) it is impossible to get a refund or any type of prompt response that is not from a BOT. I returned the product and the return was not acknowledged. I have solicited my refund multiple times and have yet to even get a response. Buy from a more reputable company like Homedics.
February 28, 2026
Unprompted review
Reply from CALLIXE
Dear Customer,
Thank you for sharing your feedback.
After reviewing our records, we were unfortunately unable to locate an order associated with the details provided. Because of this, we are unable to verify the purchase or review the situation described.
We always aim to assist customers with order concerns, returns, and refunds when an order can be located in our system. If you did place an order with us, please feel free to contact our team with your order information so we can look into it further.
Our team is always happy to help. You can reach us at support@callixe.com.
CALLIXE Team
Ordered Callixe Thera Pillow - not delivered.
Ordered the Thera Pillow on Feb. 25, 2026 as of March 1, the item was supposedly still being shipped. As of March 11, 2026 no pillow had been delivered. Contacted USPS about delivery and was informed that they had tracked the pillow to Tennesee where it was delivered to an address there. Two labels were on it. I live in NH. Contacted Callixe on phone line. After explaining situation, the operator stated it would be delivered tomorrow or by end of week, then cut me off. As of 3/15/26 no product delivered, no further company notifications. Contacted credit card and having payment dispute filed on payment. Very poor service from Callixe.
March 9, 2026
Unprompted review
Reply from CALLIXE
Dear John,
Thank you for sharing your experience.
We understand how frustrating delayed deliveries can be. Once an order leaves our facility, it is handled by the courier and local postal services, and unfortunately shipping timelines can sometimes be affected while the package is moving through their network or sorting facilities.
Our records show that the order is still currently in transit with the courier, and delivery is handled directly by them once the package reaches the local distribution center.
If you need any further assistance, please feel free to reach out to us at support@callixe.com. If you no longer wish to keep the order once it arrives, you may also refuse the package so it can be returned to us.
We appreciate your patience and wish you a good day.
Excellent Customer Service
Mhariel responded very quickly and took care of my request immediately.
March 8, 2026
Unprompted review
Reply from CALLIXE
Dear Joan,
Thank you for taking the time to leave a review.
We’re glad to hear that our team was able to respond promptly and assist with your request. Providing helpful and timely support is always important to us, and we appreciate you sharing your experience.
If you ever need assistance, please feel free to reach us at support@callixe.com.
Best,
CALLIXE Team
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Best thing EVER!
March 10, 2026
Unprompted review
Reply from CALLIXE
Dear Javan,
Thank you for sharing your thoughts.
We’re so glad to hear the pillow has been such a great addition to your routine. Many users enjoy the combination of vibration, heat, and gentle neck support as part of their daily relaxation.
If you ever need assistance, please feel free to reach us at support@callixe.com
Best,
CALLIXE Team
GREAT product and GREAT customer service!
Contrary to some of the negative reviews, customer service so far has been excellent! I purchased a neck pillow, but the wall plug was faulty. I emailed support and almost immediately got a response from Meena. She asked me to send a short video (which showed the faulty plug), and right away I was assured that the replacement has been shipped. And the pillow itself, so far, has been wonderful. I've used it three times, and my neck no longer hurts and has more range of motion. I have now purchased two more pillows for friends of mine.
March 8, 2026
Unprompted review
Reply from CALLIXE
Dear Andrea,
Thank you for your review.
We’re so glad to hear that your experience with our support team was helpful and that the issue with the adapter was resolved quickly. It’s great to know the Thera Pillow has already been helping with your neck comfort and range of motion.
We also appreciate you choosing to purchase additional pillows for your friends. That means a lot to us, and we hope they enjoy the same relaxing experience.
Best,
CALLIXE Team
Love the pillow and the customer service was 10/10
Customer service and product quality lived up to my expectations, and then some. I’m a package tracker and have little patience waiting for my purchases, so the pristine customer service I received made the experience more relaxed. I’m loving the pillow and would definitely recommend its purchase.
March 8, 2026
Unprompted review
Reply from CALLIXE
Dear Bianka,
Thank you for your review.
We’re happy to hear that both the product and your experience with our support team met your expectations. We know waiting for deliveries can feel long when you're excited for a purchase, so we're glad the updates and communication helped make the process a little easier.
It’s great to hear you’re enjoying your pillow, and we truly appreciate you recommending it.
Best,
CALLIXE Team
Outstanding customer service
Outstanding customer service! We had purchased the product, but had to return it -- not out of dissatisfaction, but for medical reasons. Meena at Callixe was super helpful and responsive, and processed our return as soon as the package had been shipped. Interacting with her was a pleasure, and I applaud her for her kindness and her professionalism. We still believe in the value of the product, and would return to Callixe if circumstances permit.
March 6, 2026
Unprompted review
Reply from CALLIXE
Dear Andrew,
Thank you for your review. We appreciate you taking the time to share your experience and are glad our team could assist you smoothly with the return process.
While we understand the return was for medical reasons, it means a lot that you still see the value in the product and would consider Callixe again in the future. Your kind words are truly appreciated.
If you ever need assistance, please feel free to reach out at support@callixe.com
Best,
CALLIXE Team
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Great neck product
I love this massaging pillow with heat. it has two settings that run a half hour each, one of the settings has Heat and it actually raises your spine in your neck with compression for just a few seconds numerous times and has vibrating massages throughout the whole neck area. the other setting does not have heat and is a powerful vibrating massage throughout your whole neck area, it's more powerful and relaxing than I expected, I just love it so much that I bought two of them. It really helps keep my forward head and neck posture more straight
March 6, 2026
Unprompted review
Reply from CALLIXE
Dear Leah,
Thank you for your review. We’re so glad to hear how much you’re enjoying your Thera Pillow and that the different modes, heat, and compression features have been helping with your neck comfort and posture.
It means a lot to us that you loved it enough to purchase a second one. We truly appreciate you sharing your experience.
If you ever need anything, feel free to reach out to us at support@callixe.com.
Best,
CALLIXE Team
Good quality product
Good quality product, just wasn’t quite what I expected. Meena was very helpful with processing a return, also providing other options. Overall, a good company to deal with.
February 28, 2026
Unprompted review
Reply from CALLIXE
Dear Sara,
Thank you for your review. We’re glad to hear you found the product to be good quality, and we appreciate your understanding that it may not have been exactly what you expected.
We’re also happy our team could assist you with the return process and provide options along the way. Your kind words about your experience with Callixe mean a lot.
If you ever need anything in the future, please feel free to reach out to us at support@callixe.com.
Best,
CALLIXE Team
I couldn’t ask for anything more!
I have a medical issue that I was hoping would not interfere with my ability to use this product, unfortunately, it did. What a shame because I loved it, it just caused pain due to my condition. I sent an email asking for a refund and received a very quick answer with return information, no questions asked. All correspondence was very pleasant and I was even reminded that my 90 days was soon running out and to try to get the return in transit within the week so I wouldn’t miss out. I couldn’t ask for anything more from the product or the service.
March 4, 2026
Unprompted review
Reply from CALLIXE
Dear Jody,
Thank you for your review.
We’re glad to hear the experience met your expectations and that our team was able to make the process smoother while you were waiting for your order. It’s great to know you’re enjoying the pillow and that it’s been a worthwhile purchase.
We appreciate you recommending it and taking the time to share your experience.
Best,
CALLIXE Team
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