CallRail Reviews 487

As a Phone Wagon customer I've been forced to transfer my account to Call Rail. Call Rail promises a seamless migration process from Phone Wagon but their support has been absolutely non existent. I cannot create new phone lines, I cannot get a reply from the correct department, and my numbers are set to expire in less than 10 days. Terrible and non existent service.

Best phone tracking platform by far!! I know know where are my calls are coming from and I know know what campaigns are performing and which ones are not!!

Their account rep David Bollinger sold us on using their platform and after they received the cc he basically left us out to dry. Did not help with the implementation of call tracking and form tracking. It took half a month to set up correctly. I emailed and asked for a prorated bill just to be ignored.

Their account executives are horrible.

Not to mention the platform is insanely expensive.

The platform does have some great features, but good luck setting up the keyword report (which is why you get this thing). You will get 0 help from the account rep. He will send you long articles with links, but on the onboarding, he will schedule a skype call and walk you through. Better take notes because that is all you get.

Do not use. A ton of extra charges. Poor customer support. Bad for business.

Unsuited for ANY Businesses
0 ZERO support You are on your own

Unsuited for UK Businesses
I had been with Call rail no issues for around a year, Other than the porting issues at the start but then there was no need to contact them. When I updated my mobile carrier it transpired that Call Rail have limited working relationships with UK mobile providers, as such I was unable to forward calls to my new number.

In December I requested the details needed to Port my original business number away and found a new provider. I was shocked to then find out that the port had been rejected as the form had an incorrect address on. I went back to call rail who provided me with another set of details, however for a second time the PORT out request was rejected.

Call Rail seem to hide behind their 'upstream carrier' quite a lot, whatever that is. Today the nail in the coffin has been being told that if I do not pay now for another month that I risk losing my business number altogether.

Corporate Blackmail as they know I have very little option and will not risk losing the business number.

Despite all of this and almost 4 weeks later I still have not been provided with correct details to action the port out request. Completely help to ransom by a US-based company. I will most certainly be keeping my software subscriptions with companies in the same time zone as me moving forwards. I feel it highly irresponsible for Call rail to claim they are able to effectively service business customers based in the UK.

Update: Responded to Call Rail's Message within the hour. Alomost a week later I have still not heard anything back from them. Seems like they just create a public image of being responsive but in reality, they don't care.

This is the official port out guidance on their website
Submit a ticket to our support team, authorizing the port away with us. Include the tracking numbers you're looking to port away from CallRail with your authorization.

Contact your new provider to initiate the porting process.

CallRail will receive a notification that the number will be ported and we will approve.

Its been almost a month now and I am still no closer to being able to divert calls to my work phone. Call Rail cannot even provide me with the address to go onto the LOA for the new company. Absolute Circus

Callrail is the most unethical business on this planet. They added a service called conversion intelligence to my account without my approval or authorization and charged me for it an extra $50/Mo until I discovered that last night and when I asked their support team to issue a refund for all the previous months that they had charged me for that extra service which I had never approved, they REFUSED it. I am contacting my credit card company to refund the unauthorized charge.

I can't believe this. During this very tough time with COVID-19 where I was laid off and I'm trying to work on other activities where callrail is a very useful tool during this time of quarantine, they decided to put my account on pause/hold.
The only way we all blogally are interacting is this method: phone/text, and callrail without an explanation and authorization from me, decided to put my account in pause. Payments have been done in time and I spoke with a rep yesterday to specifically asked him NOT to put anything on hold. I find out that today my account was put on hold and I am sure lost clients for this during COVID-19. Does this company know there's a pandemic happening?

the best! like the data provided by call tracking.

I love the products! My clients like the data provided by call tracking.

if you are looking to leave their services everything becomes impossible. There is no way to download all your past recordings before leaving.

The reason why I left their platform to CallTrackingMetrics was:
- search within their platform is slow
- customer service is weak
- buggy

I love the company, they used to have a goof professional technical support. But some time ago something happens, looks like they moved all tech calls to a call center or similar.

Ladies on the prone has no desire to help or understand, they just push you to read a support article

Has always met our expectations. Very good support.

Easy to implement and integrate with existing apps, excellent UI, user friendly. Competitive pricing. CallRail account manager Brooke Veal and her team were very supportive and patient when we were porting 300+ store call tracking number.

Product works well. Support is available and interface is easy.

As comprehensive and advanced as it is easy to use. Excellent customer service. A++

A great product to help track your marketing calls.

Very happy with the UX of this product, good price, great support - digital marketers should be using callrail.

CallRail is crushing it! Love your support. Love your product. Makes my job as a PPC agency a whole lot easier and shows proof of ROI to my customers.

Great service. Will continue to use and recommend to others. Thanks!