The ease with which everything happened. From initial contact, Kenny was on site within a day. He give me all the information I required and recommended an installer who was on site to check the requi... See more
Company replied
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See what reviewers are saying
Kenny was an absolute gentleman, making sure I got connected with the relevant person to get my Gas sorted. Not only did he go out of his way to make sure I got set up but he also checked in afterwar... See more
Company replied
Kenny our advisor made everything so simple from when we first spoke until we had everything installed. Would definitely highly recommend him and Calor to anyone need a gas instillation
Company replied
We are basically stuck at them, because 25 years ago developer signed "contract" with calor gas... 2 weeks ago they send another price increase, but they are already THE MOST EXPENSIVE COMPANY. N... See more
Company details
Written by the company
We are a leading supplier and distributor of Liquefied Petroleum Gas (LPG) in Ireland, allowing customers who are located off the natural gas grid use LPG gas. For more than eight decades, Calor has dedicated itself to meeting the energy requirements of both homes and businesses. We deliver the warmth, comfort, and reliability of LPG to your doorstep.
Contact info
Dublin 12, Ireland
- 014505000
- bulksupport@calorgas.ie
- calorgas.ie
4.3
Excellent
729 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Calor Ireland
Thank you for your feedback, it is very important to us. We have not received a return from yourself and have no record of you returning anything back to us. Can you please request tracking from the courier you used to return the order to locate your parcel.
Very pleased with our new gas heater
Very pleased with our new gas heater. It is very stylish and gives off great heat. Delivery was excellent and on time. The added surprise was a voucher for €10 Off next gas cylinder.
Thank you Calor Gas
Anne and Emily
December 18, 2020
Reply from Calor Ireland
Thank you for your feedback Anne. Customer satisfaction and providing a good quality service to all our customers is paramount.
Reply from Calor Ireland
Thank you for your feedback Ailish. Customer satisfaction and providing a good quality service to all our customers is paramount.
Product delivered timeously!
December 18, 2020
Reply from Calor Ireland
Thank you for your feedback Andre, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.
Reply from Calor Ireland
Thank you for your feedback Shaun, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.
excellent service and prompt response…
excellent service and prompt response on queries
December 17, 2020
Reply from Calor Ireland
Thank you for your feedback Caroline. We are pleased that you are happy with our service and our after sales via our Customer Service Team.
Great product
Great product, perfect for homemade pizzas, easy use. Very fast delivery too..
December 17, 2020
Reply from Calor Ireland
Thank you for your feedback Mark, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.
Excellent order to delivery
December 17, 2020
Reply from Calor Ireland
Thank you for your feedback Austin. Customer satisfaction and providing a good quality service to all our customers is paramount.
Reply from Calor Ireland
Thank you for your feedback Pat, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.
Reply from Calor Ireland
Thank you for your feedback Kathleen. Customer satisfaction and providing a good quality service to all our customers is very important to us.
Only two stars because gas cylinders…
Only two stars because gas cylinders contain a lot of water and that means the gas is contaminated.
December 16, 2020
Reply from Calor Ireland
Thank you for your feedback Piotr, it is very important to us. We can see from our records that you purchased a gas heater from us, we do not sell or ship gas cylinders from our online shop. If you purchased your cylinder from a local outlet and there was an issue with it, you would need to bring this to their attention.
Thanks for the reminder service
Thanks for the reminder service. I was delighted to get an email advising that the BBQ part I had been looking for previously was ‘back in stock’. I logged in and ordered it immediately along with another item. Ordering and delivery was seamless.
December 15, 2020
Reply from Calor Ireland
Thank you for your feedback Dan. We aim to provide all our customers with a good quality service throughout the ordering, dispatch, delivery and after sales process.
Delighted with my purchase & appreciate…
Delighted with my purchase & appreciate my voucher very much . Thank you.
December 14, 2020
Reply from Calor Ireland
Thank you for your feedback Rose. Customer satisfaction and providing a good quality service to all our customers is very important to us.
Reply from Calor Ireland
Thank you for your feedback Eamon. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
10 Days after ordered and paid in full - got some tracking number
I need to re-write my review, as after finally got a tracking number from support. It's understood that the Courier they are using has delayed the parcel with 9 days, not giving a tracking number. truly hope the parcel shall be delivered soon, and my opinion would be Calor to try some other delivery companies.
The support person was great (did all he could), but still the delivery service may be handled way better
December 14, 2020
Reply from Calor Ireland
Thank you for your feedback Petar, it is very important to us. We are sorry to hear that you have not yet received your parcel and did not appear to get a tracking number sent through to you. We can see from our records that a member of our Customer Serve Team contacted you this morning to update you on your delivery. We apologise for any inconvenience this has caused you.
Great heat from fire delivered.
December 14, 2020
Reply from Calor Ireland
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us.
Very efficient service
December 13, 2020
Reply from Calor Ireland
Thank you for your feedback Maureen, it is very important to us to provide a good quality service to all our customers.
Goods arrived on time
Goods arrived on time. They are as described and work beautifully. Thanks for the product, we will definitively order more.
Best wishes
Sylvia
December 13, 2020
Reply from Calor Ireland
Thank you for your feedback and your recommendation Sylvia, it is very important to us to ensure our customers receive top quality products and an excellent service.
Staff very helpful
Very helpful, once you contact them.
Issue with Irish tel number.
Also some confusion about price quote stg / € payment.
In general though, a good shopping experience.
December 12, 2020
Reply from Calor Ireland
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us which includes Technical Support and advice from our Customer Service Team.
Very happy 😃
December 11, 2020
Reply from Calor Ireland
Thank you for your feedback Joseph, it is very important to us to provide a good quality service to all our customers.
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