CamdenTools Reviews 964

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

I just wanted to say a big thank you to all at Camden Tools. I ordered some stainless steel nails from Amazon as my contractor said that he needed them, However, it transpired that he didn't! Th... See more

Rated 5 out of 5 stars

I called and spoke to a lovely lady who checked technical details with me before purchase. Great customer service, price and next day delivery - what more could you ask for - if only all transactions... See more

Rated 5 out of 5 stars

My first experience with Camden. How fantastic they are. It was so wonderful to receive a welcoming email from Sara, it made me feel really special. Thoughtful gestures like that will bring custome... See more

Rated 4 out of 5 stars

No problem with delivery - the items turned up as promised and seem good value. However, and no fault of Camden Tools, the packaging leaves a little to be desired. The Product, being fine and powdery,... See more

Company details

  1. Tool Store
  2. Craft Store
  3. Do-it-Yourself Shop
  4. Hardware Store
  5. Lighting Store
  6. Paint Store

Written by the company

Welcome to Camden Tools, and thank you for visiting! We offer a comprehensive range of tools, materials, products and accessories for customers both in the UK and worldwide, all backed up by our excellent customer service. Here at Camden Tools, we pride ourselves on offering a huge selection of over 11,000 products, including all of the top brands from both the UK and further afield. Plus, our experienced, customer service team are just a click away if you need any help, advice or information.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

964 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Item not delivered

Seller used a courier that claimed they had delivered the item to address - item never received by us. Seller did not provide evidence from their courier, but just refused to refund or send replacement. Dreadful experience.

September 30, 2024
Unprompted review
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Rated 5 out of 5 stars

Great company with great customer service.

I placed a order with Camden tools via amazon but didn't receive the item due to the amazon driver delivering it to a wrong address. I contacted Camden tools and explained I hadn't received the order and Sara sent me a refund for the item later that day. I ordered the item again when I found out the driver had delivered it to someone else and it was delivered the following day. The item was in perfect condition, exactly as described on the listing and was fairly priced. Overall great products and customer service and I will 100% be using them again. P.s it was amazon who messed up the delivery, not Camden tools.

June 5, 2024
Unprompted review
Rated 1 out of 5 stars

Still waiting for a delivery

Still waiting for a delivery. Evri said there was a delay no reason. Customer service at Camden or B&q don’t respond. Amazon next time for reliability.

24 hour service that took 5 days without explanation. You also don’t reply to emails but reply on here after the package is delivered. Terrible service

March 21, 2024
Unprompted review
CamdenTools logo

Reply from CamdenTools

Sorry to hear about the delay. The item was dispatched on time using a 24-hour service, but sometimes unexpected delays occur. We've confirmed with the courier that your order has now been delivered. Thank you for your patience, and look forward to serving you again in the future.

Regards,
Sara
CamdenTools

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Rated 5 out of 5 stars

Great company

This was the second time we have ordered carbon brushes from Camden Tools. They arrived next day, worked like a dream and are at a fantastic price in these days of profiteering. What a great company nothing else to say really.

October 26, 2023
Unprompted review
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Rated 5 out of 5 stars

My first experience with Camden

My first experience with Camden. How fantastic they are. It was so wonderful to receive a welcoming email from Sara, it made me feel really special. Thoughtful gestures like that will bring customers back without them bothering to shop around for prices. The items I purchased arrived the following day. Fabulous to be treated so valued. Sara even sent an after sales email to ensure all was well.

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

Stabila 196-2/81cm Spirit Level

Purchase arrived early than expected, very well packaged and arrived in perfect condition. Excellent website well stocked and easy to navigate. Thank you Regards from down under.

August 19, 2023
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