Camsure Home Surveys Reviews 

2,691
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 791 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and professionalism of the staff. Many people appreciate the quick response times and efficient scheduling, with reports often delivered rapidly after the survey. The customer service is frequently commended for clear communication, detailed explanations, and personalized support, contributing to a smooth and stress-free overall user experience. However, some people were dissatisfied with the thoroughness and clarity of certain reports, especially for Level 3 inspections. These customers noted that observations sometimes appeared generic, lacked specific detail, or were missing expected elements, leading to concerns about the report's overall utility.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the thoroughness and efficiency... See more

Staff

People report positive experiences with staff, highlighting their thoroughness, professionalism, and... See more

Response time

Customers had positive experiences with response time, with many praising the quick turnaround for surveys... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, efficiency, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process easy to schedule and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alex put our minds to rest with the phone call the same afternoon of the Survey. We were in two minds of should or shouldn’t we carry on signing the contract after our site visit & found render on t... See more

Company replied

Rated 5 out of 5 stars

Camsure were great at arranging an appointment and the right level of survey. We didn’t feel pressured and feel they advised us accurately about which survey to have and were competitively priced. S... See more

Rated 5 out of 5 stars

Robin Fletcher MRICS carried out our survey on a house we hope to purchase in Attleborough, We were very pleased with the report. We found it to be promptly delivered, detailed, informative, well-... See more

Company replied

Rated 5 out of 5 stars

We have requested a level 2 survey for a property we are buying and Steven Taylor did a brilliant job in doing the survey. It was easy to schedule and he was able to do the reports in just a few days.... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Chartered Surveyor
  3. Home Inspector
  4. Real Estate Appraiser
  5. Surveyor

About Camsure Home Surveys

Written by the company

About Camsure Homes

We are an independent family run firm of experienced and specialised surveyors specialising in RICS Level 2 Homebuyers Reports and RICS Level 3 Building Surveys (formerly Full Structural Surveys).

Our experienced team of RICS Regulated surveyors are experts in all aspects of construction from 16th Century to present day.

Our clients believe this is our forte together with our friendly outlook and excellent customer service. Just take a look at our reviews.

Our Aim

Our aim is to provide comprehensive, accurate and easy to understand RICS Building Surveys and Homebuyers Reports together with genuine valuations to all homebuyers.

We base our business upon efficient, friendly customer service at all times.

What We Offer

Buying a property is one of the most important decisions you will make in your lifetime, and we pride ourselves on being professional and dynamic with the aim to provide thorough, informative and understandable survey reports providing you with peace of mind during the decision making process.

We have significant surveying experience with a number of surveyors within the firm being chartered for over 35 years.

Our surveyors are based locally to the areas we service which ensures they have the necessary local knowledge and experience to provide you with the highest quality report and service possible.

Find a Local Camsure Surveyor

Services We Offer

Join Our Facebook Page


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,691)

765 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Surveyor was knowledgeable and…

The Surveyor was knowledgeable and helpful and produced the report promptly.

May 22, 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Afternoon,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Great customer service and attention to detail

We were helped by Georgie to book in our Level 2 Survay, she was very knowledgeable and pleasant to talk to, made the whole process smooth. The survey was done by Irek, who was very precise and paid attention to detail. The resulting Survay highlighted clearly what needs to be done, which was very helpful.

May 20, 2026
Unprompted review
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Afternoon,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Georgie, Irek and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 4 out of 5 stars
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Afternoon Andy,

Thank you for leaving a 4* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Very straightforward and a very…

Very straightforward and a very detailed report.

May 21, 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Morning,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Very professional service throughout…

Very professional service throughout the whole process, all our calls/emails were answered or returned. Andrew the surveyor even call the same day after surveying the property to give us instant feedback before his written report.

May 26, 2026
Unprompted review
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Morning,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Andrew and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Fantastic service

Fantastic service from start to finish. Easy to book in, kept up to date on the scheduled appointment, quick report. We had recently had a level 3 completed by a separate firm, the house purchase fell through and we booked for a level 2 to be done via Camsure. The level 2 contains far more detail than our level 3 report did. Images throughout with clear diagrams to show where they were talking about.
Highly recommend!!

May 13, 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Morning,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Highly recommend Survey

The survey was carried as planned. All communications both on the phone and email were excellent. The survey report was well detailed and sent through really quickly. I would recommend Camsure Home Surveys to any potential home buyer.

May 21, 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Afternoon Diane,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Really helpful admin team who helped me re-arrange my survey after my first purchase fell through. Joel Edgar conducted the survey on the home I ended up buying and was really thorough, with great communications and clearly lots of experience. Would highly recommend!

April 20, 2026
Unprompted review
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Afternoon Michelle,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Joel and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Stephanie was very professional and…

Stephanie was very professional and extremely nice . Well done

May 20, 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Afternoon,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Stephanie and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Morning Susan,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Very happy with the survey that we…

Very happy with the survey that we received, the service was quick and received an update the same day of the survey with a summary.
A++++

May 20, 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Morning,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Third times a charm

Third time lucky with the property I'm currently buying, so this is my third time using Camsure for a homebuyers survey at level 2 or 3, and I can honestly say the service is flawless.

For the current property I formally requested Amanda Staveley who serves the Sevenoaks and surrounding areas, as she was of so much help with the prior 2 properties and using her advice helped us to make informed decisions earlier in the buying process.

No pushy sales quoting tactics like other companies, and an extremely competitive price with absolute professionalism.

I can highly recommend them.

May 14, 2026
Unprompted review
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good afternoon,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Amanda & the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Very quick service and very polite gave…

Very quick service and very polite gave us all the info we needed many thanks.

May 22, 2026
Unprompted review
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good afternoon,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Surveyor rang me to discuss all my questions afterwards

Very thorough survey but what made it more helpful was that I sent questions back afterwards and the surveyor rang me straight away to talk through everything which really helped with understanding the things to look into further. I would recommend!

May 19, 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good afternoon,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

thorough

thorough, professional and helpful

May 19, 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good afternoon,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Reliable and kept us up to date…

Reliable and kept us up to date throughout the process

May 19, 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good afternoon,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Recommended by a friend and was thorough

Recommended by a friend and was thorough

May 18, 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good afternoon,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Thank you Alex Harling!

Thank you Alex Harling!

Great report, more detail than I was expecting, so grateful and so enlightening. Loved the format and all the effort you put in at the property, conversation and report.

May 16, 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good afternoon,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Alex & the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Service is very good

Service is very good. The fee for the service is average compared to other providers.

April 22, 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good afternoon,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 1 out of 5 stars

When you live in another town and…

When you live in another town and appoint a company to carry out a survey on your behalf, you expect professionalism, diligence, and attention to detail. Sadly, Camsure were lacking in this regard and have now caused delays to our property purchase.
Very disappointed with the Level 3 survey carried out by them. Prior to the survey, we provided a detailed list of specific queries relating to the property. Receipt of these was acknowledged before the inspection took place. However, the final report failed to meaningfully address most of the points raised.
Most concerning was that a functioning utility/outbuilding containing a washing machine and dryer was referred to in the report simply as “storage room”, which genuinely makes me question whether parts of the property were properly inspected at all. It came across as lazy reporting.
When I later spoke with the surveyor by telephone, I was informed that our queries may have been “outside the scope” of their service, which I find completely absurd considering these concerns were raised and acknowledged well in advance of the inspection date. Had this been communicated earlier, we would simply have instructed an alternative survey provider.

Instead, we have been left with delays, additional costs, and the need to seek further professional advice elsewhere.
For what is marketed as a professional Level 3 survey, the service received fell well below expectations. We have now formally contacted the company seeking a resolution.
At present, this has been a complete waste of our time, money, and resources.

May 15, 2026
Unprompted review
Camsure Home Surveys logo

Reply from Camsure Home Surveys

We are sorry to read of your concerns.

This matter has now been fully reviewed including the original report, your pre-submitted queries and the surveyor’s file information. We have responded in detail and issued an amended report that clearly addresses each of the points raised.

A number of the queries raised relate to proposed alterations and feasibility, which fall outside the scope of a RICS Level 3 Home Survey and would typically require input from specialists. However, we have still provided clear high level commentary to assist.

We can confirm the inspection was carried out in full, including internal inspection of the rear structure. While currently used for appliances, it is of basic single skin construction and is correctly described as an outbuilding based on its structure. The report reflects our professional findings based on the condition observed at the time.

The surveyor also attempted to contact you prior to the inspection and left a voicemail. They subsequently discussed these matters with you by telephone following the survey, including the scope of the report and the limitations in advising on proposed alterations.

We note similar feedback has been posted across a number of platforms prior to our investigation completed and response being provided. We trust our detailed written response and amended report now provide the full context.

We remain available should you require any further clarification.

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