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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and extensive knowledge, making the entire process smooth and stress-free. People frequently highlight the exceptional customer service, noting quick response times and a commitment to guiding users through every step, from initial queries to activation. The service itself is described as seamless, efficient, and highly reliable, with many appreciating the ease of obtaining a Canadian SIM card even before arriving in Canada. However, some customers also noted issues with communication and follow-up, with a few experiencing difficulties in getting responses or receiving conflicting information. There were also isolated instances where individuals reported problems with SIM activation or a lack of service in various locations, leading to frustration and the need to seek alternative solutions.

What people talk about most

Staff

Customers had positive experiences with staff, praising their helpfulness, patience, and professionalism.... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, responsiveness,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently report a smooth and... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick, prompt, and... See more

Based on these reviews

Rated 5 out of 5 stars

I want to recognize Kunal Sharma for his amazing customer service. He was very patient and knowledgeable in helping me throughout the process of application. He guided me step by step and answered eve... See more

Company replied

Rated 5 out of 5 stars

Amazing team. 100% geniune dont give a doubt about being scammed. Its a geniune and 1000% authentic company i just got a sim from rogers delivered at doorstep and didnt pay a single penny. I will be b... See more

Company replied

Rated 5 out of 5 stars

Indeed, it goes without saying that canadian sim and offers are outstanding with its best features, products and packages. A word of mouth referral made us to connect with Mr. Kunal, who shared us a g... See more

Company replied

Rated 5 out of 5 stars

Seamless and quick service. Kunal Sharma made sure to patiently clarify all of my doubts and cleared any confusions I had. Got a great student offer which includes a free Pixel phone upon commiting to... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Mobile Network Operator
  3. Phone and Internet Service

Written by the company

Conveniently connecting newcomers & visitors to Canada, prior to arrival, with an affordable, value driven & exclusive Canadian SIM powered by Rogers Not only do we have a coast-to-coast 5G network that keeps you connected to the things and people you love but our plans also come loaded with data and benefits at a great price . Lastly we like to keep things simple. Manage your account on the go either online or via the app where you can conveniently track your usage, view your bill, make a secure payment, Upgrade your device or change your plan, update your account info and so much more. Get your Canadian SIM today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

740 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Registration process was smooth and…

Registration process was smooth and fast.
Thank you for provided service!

September 24, 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, Анжелика!
We’re happy to hear the registration process was smooth and fast — exactly what we aim for! Thank you for trusting CanadianSIM.

Warm regards,
The CanadianSIM Team

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Rated 5 out of 5 stars

Thank you for provided service

Thank you for provided service! Kunal Shurma guided me clear and fast throughout the registration process! I recommend!

September 24, 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, Pavlo!
We’re glad to hear Kunal made the registration process clear and quick for you. We truly appreciate your recommendation!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Great Customer service

First time of applying for an esim as soon as I opened the company page, a WhatsApp message popped up, from who I later found out to be Kunal Sharma, who guided me through the process answering all questions putting my mind at rest, from start to finish, making the process painless, thank you

September 19, 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, Gregory!
We’re so happy to hear that Kunal was there for you right from the start — guiding you step by step and making your first eSIM experience smooth and stress-free. That’s exactly what we’re here for!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Kunal sharma assistance is very good

Kunal sharma assistance is very good . I was bit confused for choosing sim but he guided me very well and clear my doubts

September 17, 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you, Tanveer!
We’re glad to hear Kunal helped clear your doubts and made the process easy for you. Enjoy your new SIM!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

The sales representative that attended…

The sales representative that attended to me did that with utmost commitment and dedication. They were with ne although the process to guide me.
I am pleased with the service and will give them a 10/10 rating.

September 16, 2025
Unprompted review
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Reply from canadiansim.com

Thank you so much, Ayodeji!
We’re thrilled to hear that our team supported you with dedication throughout the entire process. That 10/10 means the world to us!

Warm regards,
The CanadianSIM Team

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Rated 5 out of 5 stars

I Recently moved to Canada and was…

I Recently moved to Canada and was looking for the best deals
Poonam Ahuja was the one who helped me out and got me the best deals . Her customer service was also on point
Thanks

August 17, 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you, Pratham!
Welcome to Canada 🇨🇦 — we’re so happy Poonam was able to help you land the best deals and make your arrival a little easier. We'll be here for you every step of the way!

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Mr Kunal Sharma is excellent at his…

Mr Kunal Sharma is excellent at his work. He made me understand all necessary details about contract. Thanks to him for his help and a wonderful work.

September 11, 2025
Unprompted review
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Reply from canadiansim.com

Thank you so much, Akhil!
We're glad to hear that Kunal was able to walk you through all the important contract details clearly and professionally. Your feedback means a lot, and we’re happy the experience was smooth from start to finish.

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

You can reach out to them through their WhatsApp number, which makes things even more convenient.

When it came to choosing the SIM and filling out the form, I had some doubts, but the CanadianSIM team—especially Kunal Sharma—answered all my questions patiently and super quickly. I recommend this company for its purchase options, great prices, and excellent customer service. A solid 10 from me!

September 10, 2025
Unprompted review
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Reply from canadiansim.com

Thank you so much, Maria, for your kind words! We’re delighted to hear that Kunal was able to support you and make the process smooth and easy. At CanadianSIM, our mission is to help newcomers feel connected and cared for from the very beginning, and feedback like yours means the world to us.

Warm regards,
The CanadianSIM Team

Rated 1 out of 5 stars

Worst experience

Worst experience. Lied everything about plans and discount on add on numbers for Rogers sim. After sale service is worst. This guy and one more names Rishi don't even bother replying after selling the sim. No transparency of plans. Very bad marketing and customer support.

September 8, 2025
Unprompted review
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Reply from canadiansim.com

Thank you for your feedback, Ashima — we’re really sorry to hear about your experience, and we take your concerns very seriously.

We always strive to provide clear and accurate information about our plans and offers, so we’d truly appreciate the opportunity to better understand what happened in your case and clarify any confusion.

Could you please reach out to us at customersupport@canadiansim.com? We’d like to look into this further and make things right for you.

Warm regards,
The CanadianSIM Team

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Rated 5 out of 5 stars

Great customer assistance

Kunal's assistance was a great help in order to find out what I missed while completing my order with Canadiansim.com. The site is very comprehensive for what concerns plans and options. I'm looking forward to my business trip! Thank you again!

September 8, 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you, Antonio!
We’re so glad Kunal was able to guide you and help clarify everything during your order. It’s great to hear that you found the website comprehensive too!

Wishing you a smooth and successful business trip!
Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

It is great experience with Sachin

It is great experience with Canadiansim. Sachin was very polite and helpful. I recommend it.

September 6, 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you, Vinay!
We’re so happy to hear that you had a great experience with CanadianSIM and that Sachin was polite and helpful throughout.

We truly appreciate the recommendation!
Warm regards,
The CanadianSIM Team

Rated 1 out of 5 stars

Overly Aggressive Sales Tactics

Last night I checked their offers, but I ended the session before completing the payment. Shortly after, they sent me two emails and two WhatsApp messages trying to push me to continue with the purchase. I’ve never experienced such aggressive follow-up before.

September 4, 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you for your feedback — we're truly sorry to hear about your experience.

While we do have a reminder system in place to support customers who might need help completing their order, what you described is not how that experience should feel. We'd really appreciate the opportunity to understand what happened so we can improve.

Could you please email us at info@canadiansim.com
with a bit more detail? We value your opinion and genuinely care about making sure your experience with us feels respectful and helpful at all times.

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Thank you for your help

Thank you for your help! Kunal was great, very clear and helped me quickly.

September 4, 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Hello, Georgina!
Thank you so much!
We’re happy to hear that Kunal was clear and quick in assisting you — that’s exactly the kind of service we aim to provide every time!

Warm regards,
The CanadianSIM Team

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Rated 5 out of 5 stars

This was the best experience I ever…

This was the best experience I ever had with youand big thanks to kunal sharma who answered my all questions with full of clarity and with patience. Apart from this He cleared my all doubts with ease.
So it is highly recommended to you guys to work with candiansim.com

September 2, 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, Keertan!
We're so glad to hear this was the best experience you’ve had — and that Kunal Sharma was able to guide you with clarity and patience every step of the way.

We truly appreciate your recommendation and can’t wait to keep offering this same level of service to many more newcomers!
Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Happy with it

It is good value for money, we ended up getting eSIM for 3 persons, thank you Kunal Sharma for your help

August 15, 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you, James!
We’re so glad you found our eSIM plans a great value, and it’s wonderful to hear that Kunal was able to assist you and your group smoothly.

Wishing all three of you an amazing stay in Canada!
Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Efficient

Quick and easy. Kunal was fast with responding to any questions I had.

August 29, 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you, Beril!
We’re happy to hear everything was quick and smooth for you — Kunal will be glad to know his fast responses made a difference!

Wishing you the best as you settle in!
Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Great service thanks 🙏

Great service thanks 🙏
Canadiansim Family

August 17, 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, Deepen!
We’re grateful to have you as part of the CanadianSIM family — your kind words mean a lot to us!

Warm regards,
The CanadianSIM Team

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Rated 5 out of 5 stars

Great service, thank you Ishaan!

Great service, great prices! Ishaan has been helping me along the way, and thanks to him I’ve got exactly what I needed exactly when I needed it!

Highly recommend

August 28, 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you, Andrew!
We’re so happy to hear that Ishaan was there for you every step of the way and that you got exactly what you needed, right on time. That’s the kind of experience we love to deliver!

Thanks for the recommendation!
Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Used canadasim for me and my family

Used canadasim for me and my family, when travelling to Canada and I can recommend it to everyone travalling to Canada. Just add an eSIM on your phone and you don't have care about data consumption and costs. Especially with teenagers, is this a great advantage. Coverage at my locations was very good (East of Canada) and the process easy and straightforward.

August 8, 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much for your thoughtful review!
We’re so glad to hear that CanadianSIM worked well for you and your family — especially with teenagers, having reliable data and coverage makes all the difference!

Happy to know everything went smoothly in Eastern Canada. We appreciate your recommendation!
Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Great support by WhatsApp

Great support by WhatsApp answering my questions quickly. Agent(Kunal Sharma) was very knowledgable and helpful. Great value - would have no hesitation is recommending.

August 25, 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you, Tim!
We’re so glad to hear you had a great experience with our WhatsApp support — and that Kunal was helpful and knowledgeable throughout.

We truly appreciate the recommendation!
Warm regards,
The CanadianSIM Team

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