Great company, this is my second tub having moved house. The installers Craig and Leon were more than helpful, polite, friendly, tidy and thoroughly professional. I would not hesitate to recommend th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We honestly couldn’t be happier with our experience with Canadian Spa Company UK, from start to finish. From our very first conversation with Tony in the office, the service was excepti... See more
We bought our Thunder Bay spa eight years ago, and it still looks like new. Even though it is way out of warranty, the Canadian Spa customer service has been amazing - most problems have been resolve... See more
Great products, amazing customer service. We had an error with an order, but was corrected very quickly and a new part sent and delivered with in 24hrs. We upgraded from the typical blow up hot tub, t... See more
Company details
About Canadian Spa
Written by the company
Worldwide Hot Tub Supplier & Hot Tub Manufacturer
Our Products
Providing Hot Tubs, Swim Spas, Gazebos, Grills, Outdoor Furniture and Saunas to Major Retailers near you. Contact us through the Canadian Spa Company office in your country for pre-sales questions and after-sales support and help, including warranty, servicing and product information.
Our Company
The Canadian Spa Company is a global brand, we manufacture our Hot Tubs and other products in North America, Asia and Europe and distribute around the world.
Background
One of the larger companies in the world market place; the Canadian Spa Company has been recognised as an industry leader since our first spa was sold around forty years ago. Four decades on, the Canadian Spa Company is still supplying an ever expanding range of quality products, with the very best backup and after-sales service available.
Support
You will also have easy access to our support page where you will find everything you need to know about our spas. Handy information like how to set the filtration times and how to winterize.
Visit Our Support Portal
Location
Offices and warehousing located in Canada, USA, United Kingdom, Germany, France and UAE. We pride ourselves to be able to quickly despatch and provide customer service locally.
Innovation
Canadian Spa Company is the global leader in new innovative products and services in the Hot Tub and associated backyard accessories.
Free Water Test App
Check out our free APP available on Android and Apple. Inside this App you will find our free water testing section to accurately tell you how much of each chemical to add to your spa.
Instructions
We provide clear instructions and usually a link to our You Tube channel where we will show you our video solution.
YouTube
Our You Tube Channel has all our selling features easily explained in our short animated videos
Contact info
Canada House, Salbrook Road, Redhill, RH1 5GL, UK, , 1283 Cornwall Road, Oakville, L6J 7T5,, Canada
- Canada: 1-877-909-7727 | UK: +44 1293 824094
- service@canadianspacompany.com
- canadianspacompany.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very small leak somewhere not obvious…
Very small leak somewhere not obvious in hot tub but near/ underneath filter box. Followed directions and leak stopped after about an hour. Continued to keep pumps running for another 6 hours and used brush to sweep bottom as directed. Emptied tub and left for 5 days. Filled up and no leak. However a few hours later leak appeared. Tried again with another bottle and same happened. 😩😩😩. Overall a bad experience
June 4, 2024
Advertisement
Speedy delivery of broken part.
June 4, 2024
Reply from Canadian Spa
Thank you for your order and for taking the time to leave such a positive review. We appreciate your business!
Reply from Canadian Spa
Your order and lovely review are greatly appreciated. Thank you for your support!
Recommendation
Rang about replacing something, Adam on phone was excellent. Dealt with it all quickly and efficiently, delivery was quick and product excellent, recommendation was great
May 17, 2024
Reply from Canadian Spa
Thank you for your order and for sharing your wonderful experience. We value your business!
This product really worked
This product really worked. Just pour it in, run the system and come back tomorrow. Job done!!!!
May 29, 2024
Reply from Canadian Spa
We are grateful for your order and your kind feedback. Thank you for being our customer!
Advertisement
Great product delivered promptly and as…
Great product delivered promptly and as described.
Many thanks
May 29, 2024
Reply from Canadian Spa
Your order and positive review mean a lot to us. Thank you for your support!
Happy of Charlwood
Very helpful nothing too much trouble prices reasonable, local, seem to appreciate the custom. Would not go anywhere else.
Thanks Guys
May 28, 2024
Reply from Canadian Spa
Thank you for your order and for leaving such a nice review. We appreciate your business!
This is great product …
This is the 2nd cover we've had from here, 1st one lasted 4yrs, which isn't bad for the uk climate. Fits well.
May 28, 2024
Reply from Canadian Spa
We appreciate your order and your kind words. Thank you for your support!
Reply from Canadian Spa
Thank you for your order and for the great feedback. We are grateful for your business!
Advertisement
Reply from Canadian Spa
Your order and positive review are greatly appreciated. Thank you for your support!
Called on a bank holiday,and actually…
Called on a bank holiday,and actually spoke to someone who was very helpful,then the man who come to sort the spa,was very polite and professional,everything I asked him about the hot tub he gave me answers,he was there for a good few hours working in the rain and didn’t complain once.
May 27, 2024
Reply from Canadian Spa
Thank you for your order and for sharing your experience with us. We value your business!
Reply from Canadian Spa
We are grateful for your order and your wonderful feedback. Thank you for choosing us!
Reply from Canadian Spa
Thank you for your order and for the kind review. We appreciate your support and trust in us!
Advertisement
Good experience with customer service
Help on ensuring I selected the correct parts was very good.
May 14, 2024
Reply from Canadian Spa
Your order and positive feedback made our day. Thank you for your business!
Reply from Canadian Spa
Thank you for your order and for taking the time to leave such a kind review. We value your business!
From ordering to collection the team…
From ordering to collection the team could not be more helpful
May 24, 2024
Reply from Canadian Spa
Your order and positive review made our day. Thank you for your business!
Very personal service quickly solved…
Very personal service quickly solved the problem we had with our hot tub
May 24, 2024
Reply from Canadian Spa
Thank you for your order and for the encouraging feedback. We are honored to have you as a customer!
Advertisement
Professional and friendly
The website is so easy to use. Everything I've ordered has always arrived promptly and In great condition.
When I've spoken to anyone over the phone, it's always been professional and friendly, and any issues have been amended immediately.
I highly recommend Canadian spa to anyone.
May 14, 2024
Reply from Canadian Spa
Your order and wonderful review mean a lot to us. Thank you for your support!
Good website, fast delivery
Easy to follow website, each spa has page for parts fast delivery, will use again.
May 15, 2024
Reply from Canadian Spa
Thank you for your order and for sharing your positive experience. We appreciate your business!
Very fast delivery and nice cover.
May 15, 2024
Reply from Canadian Spa
We are grateful for your order and your kind words. Thank you for choosing us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.