CanaDream RV - Montreal Reviews 

All Service people were very friendly and sympatic...

RV according to expectations
Good service

My wife's mother died and we had to give the camper back three weeks earlier than planned in Montreal instead of Calgary. The changes for this unplanned retour were treated very professionnally.

Friendly staff, good camper

From pick-up to drop-off, CanaDream is top notch. Staff members are so friendly and polite. It was an overall great experience!

Shout out to the staff at the Mirabel, Quebec location!

Our motorhome was like new and everything worked perfectly.

Check-in, Check-out and the RV, perfect.
100%

The RV itself was fantastic—it was comfortable, well-equipped, and had everything we needed for a great trip. Our issues were entirely with the company's pricing structure.

CanaDream is an expensive service, which is fine, but their policy of charging for every little thing feels unreasonable.

Our biggest frustration was the strict check-out time. They charge an extra $150 if you want to check out in the afternoon. Free check-out is only available early in the morning (9:30 AM), which forced us to rush back from Mont Tremblant, waking up at 6:00 AM just to empty the tanks and refuel to avoid a penalty. This policy feels like a deliberate way for them to turn around the RV for the next guest as quickly as possible—we were told a new client could check in by 1:30 PM. This tight 4-hour window for cleaning makes me question if the RV is properly sanitized for the next person, given the volume of vehicles they manage.

My second complaint is about the extra kilometers. While I take responsibility for underestimating our travel, I was surprised by the unfair pricing. I initially purchased an 800 km package but ended up driving around 1,300 km. I was charged $0.47 for every extra kilometer. It seems illogical that I could have initially bought a 500 km package for a lower rate of $0.40/km. This policy forces you to either risk overpaying for extra miles or buy a package you might not even use, and they don't offer a refund. A more customer-friendly approach would be to let us purchase a mileage package at the same rate after the trip.

Ultimately, while the RV was wonderful, the company's greedy and inflexible pricing policies soured our experience.

Excellent vehicle, very courteous and helpful service, extremely kind and efficient in moving our booking that we had to change due to a flight strike. Unfortunately we had made the reservation through an intermediary, which only created problems. Book directly with Canadream.

Very impressed.

The vehicle was impressive, clean and functional. Prior to our collection, a first for a vehicle of this size, the familiarisation videos and documentation were very good. The in-depot team were friendly and helpful. I would be more than happy to book again with Canadream.

Good handover both taking the RV over and handing it back to station in Mirabel. Courteous and efficient staff.

Euqipment as expected (TCA in good condition and no technical issues)

Km charges on top of the quite expensive rental is a bit too much. That’s what cost you the 5th star.

We had pre-ordered a Nespresso machine months in advance, but none were available. The first roll of toilet paper from the basic kit was unfortunately forgotten. The RV's engine was noticeably louder—significantly louder than similar models from CanaDream (probably due to a loose exhaust).

Friendly staff at the reception, clean motorhome with everything included as specified and as necessary. Easy give-back process as well. Certainly to recommend.
What could be specified more clearly is the distance to the Montreal Airport, which appr. a 50min. drive and requires a taxi (or two, depending on the persons and the bags with you).

Uncomplicated, professional processing. Customer-friendly. Vehicle in immaculate condition and clean.

RV was comfortable and spacious, clean and ready to go. Staff was friendly and informative. We had a great trip!

Efficient check in and check out. Unit was clean and comfortable exceeded expectations in size and quality.

This was our first RV experience and Canadream was the best choice for our family! Our kids loved their little beds on the top of the driver’s seat and we just loved how easy everything was! Thank you Canadream for one of our best family roatrips! :)

Very good communication. Excellent motor home and everything was explained. Very clean and presented. Highly recommend. The staff were excellent

Super polite staff, very patient. Wonderful campers, very clean and well maintained.