Great experience from booking to dropping off. Staff at the Brampton office were so helpful and friendly. Answered all our questions and made us feel very comfortable in travelling in an RV for the f... See more
Company replied
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Great experience from booking to dropping off. Staff at the Brampton office were so helpful and friendly. Answered all our questions and made us feel very comfortable in travelling in an RV for the f... See more
Company replied
-Quick service and easy checkin! -Friendly positive staff. -Thorough previous damage sharing(which was not noticeable by us but great they pointed out small flaws that added to transparency). -Suc... See more
Company replied
We were 4 families that rented the same category and paid the same price - our family was given a smaller space - an RV with no slide out dining area. When asked why we were paying the same amou... See more
Company replied
Staff were very knowledgeable and worked to make the best for us. Vehicle was brand new and had all that you could think of for a dream holiday. The peace of mind insurance was also so great as a firs... See more
Company replied
CanaDream is Canada's premier brand in RV Rentals and RV sales. Established in 1994 and with 7 locations across Canada (Vancouver, Calgary, Edmonton, Whitehorse, Toronto, Montreal and Halifax), we boast one of the largest and most modern fleet of RV Rental vehicles from compact 2 berth Campers to large 7 berth family size Class C Motorhomes. From small beginnings in the 1990s, CanaDream has grown into one of the largest RV rental and sales companies in Canada. The company’s leadership position has been achieved through a combination of investments in experienced and well-trained Crew members at all locations, proprietary technology and continual investment, upgrading and maintenance of its systems and RV fleet. In 2022, CanaDream became part of the thl (Tourism Holdings Limited) Group of companies. Our focus is to deliver the most exceptional experience for our Guests and Customers as they experience Canada at their own pace. CanaDream has the only certified "Winter Ready" RV (the Maxi Motorhome), designed to allow full use of the water facilities in temperatures as low as -30 degrees C. CanaDream offers a wide range of help and support to Guests planning and travelling on their RV Rental vacations - with over 40 pre-planned itineraries to chose from, free membership of the CanaDream Club and exclusive fuel savings ... just some of the benefits for CanaDream Guests. Through its RV rental and sales fleets, CanaDream provides Guests and Customers with the means to discover their own piece of Canada. While some would say CanaDream is an RV Rental Company, CanaDream prefers to say their product is Canada and the memories their Guests and Customers share with family and friends of their experience of Canada at their own pace in a CanaDream RV.
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West Drive 33, L6T 4A1, Brampton, Ontario, Canada
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Reply from CanaDream RV - Toronto
It was indeed a wonderful experience. The RV was very clean and the supplied kitchen kit and linen kit were indeed of good quality. I was afraid that they will bring is cheap stuff but that didn't happen.
We detailed documentation about everything in the RV and we had also the 24/7 road assistance. Luckily, we didn't need that.
Having said that, I have one comment: the pick up time is late after 1 pm and the drop off is too early before 10 am. Factoring in that cleaning the RV really takes time (in case you don't pay for the drop and go option), this like wastes one night. I'd appreciate if they can allow for a bit later drop off time with no charge.

Reply from CanaDream RV - Toronto
Everything was perfect. 100% gonna rent the RV here and have a trip from Calgary to Vancouver! Thank u guys for your service and the opportunity to have RV without buying it!

Reply from CanaDream RV - Toronto
Nicely equipped RV with lots of space due to slidouts. A simple coffeemaker/Frenchpress would have been good, as well as a dish track and brush.

Reply from CanaDream RV - Toronto
It seems Canadream has a different understanding a complete delivered Service.When generator of the RV ist not wirking, they simply forget to say an if you finf out during handover tey simply say it is optional. No refund , nothing.

Reply from CanaDream RV - Toronto
This was our first time booking with CanaDream. Everything went perfectly. Pick-up was problem-free, the staff were competent and friendly, and the motorhome was fantastic. Returning it was also easy.
There were two things we didn't like so much, though:
There was clearly a lack of amenities. Everyone only had one fork, one knife, one cup, one plate, etc.
This meant we were constantly washing up.
One of the main reasons for renting from CanaDream was the awning on the motorhomes.
However, the rental company forbade us from using the awning.
If we had known this beforehand, we would have rented a motorhome without an awning from another rental company for less money.

Reply from CanaDream RV - Toronto
An excellent experience from start to finish of a 5 week Canadian adventure! Had a small electrical issue which was dealt with promptly, excellent staff and top notch RVs! The guy who dealt with us at the Toronto branch (sorry can't remember his name but I think he was Swiss) was excellent and explained everything brilliantly.

Reply from CanaDream RV - Toronto
“We are very satisfied with the service. The instructions provided when picking up the RV were clear and thorough, and the return process was smooth and hassle-free.”

Reply from CanaDream RV - Toronto
All round really great RV rental. Brampton team were very helpful and positive both for pickup and drop off. Answered all our questions. RV itself was in very good condition and well equipped for the four of us. All good.

Reply from CanaDream RV - Toronto
from collection to drop off brilliant. Staff at Toronto out this world Bruce is a excellent asset to you business nothing was to much for this guy and trust me we came with a few problems to start are journey

Reply from CanaDream RV - Toronto
Picking up the rv was a good experience at the Toronto site.
Bringing back the rv even more so. Bruce and his team are great.
Thanks again for a topnotch experience 👍

Reply from CanaDream RV - Toronto
It was our first holday trip with a camper van. It was a great experience. The RV was fully equipped and very comfortable for the two of us. We've enjoyed it very much. The CanaDream staff is very friendly and helpful.
Only one detail we didn't appreciate: The bright grey summer duvet was too fuzzy. The van and our clothes were full of fuzz all the days of our tour.
But overall it was a great trip and we can fully recommend CanaDreams.

Reply from CanaDream RV - Toronto

Reply from CanaDream RV - Toronto
The whole renting experience was easy and straightforward.

Reply from CanaDream RV - Toronto

Reply from CanaDream RV - Toronto
The instructions by Tim were clear and very helpful.
Though I had watched all of instruction videos, my girlfriend didn't so the explanations and instructions were very helpful for her and us.

Reply from CanaDream RV - Toronto
Had a great experience picking up Rv everything explained and was super clean and well stocked was easy to drive
My suggestion is that every RV have a step stool as hard to reach items if too high. Had drinking glasses but could not reach. Please please get stove knob locks.
As a short person everytime I reached above stove I accident turned on propane, small children could very easily turn it on also. Other than that had a great time and great memories

Reply from CanaDream RV - Toronto
Highly praise CanaDream. We hired an RV for a week out of Toronto. Great communication before the trip using the website chat. Easy to collect. The RV was in pristine condition, well equipped and easy to use for those not accustomed to living on the road. The staff we dealt with were friendly, efficient and helpful.

Reply from CanaDream RV - Toronto
Friendly employees, taking time for customers. Beautifull RV, with every luxery you need. Short lines with canadream, wich we didn't have to use. We have had a great time in Canada!

Reply from CanaDream RV - Toronto
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