Great experience from booking to dropping off. Staff at the Brampton office were so helpful and friendly. Answered all our questions and made us feel very comfortable in travelling in an RV for the f... See more
Company replied
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Great experience from booking to dropping off. Staff at the Brampton office were so helpful and friendly. Answered all our questions and made us feel very comfortable in travelling in an RV for the f... See more
Company replied
-Quick service and easy checkin! -Friendly positive staff. -Thorough previous damage sharing(which was not noticeable by us but great they pointed out small flaws that added to transparency). -Suc... See more
Company replied
We were 4 families that rented the same category and paid the same price - our family was given a smaller space - an RV with no slide out dining area. When asked why we were paying the same amou... See more
Company replied
Staff were very knowledgeable and worked to make the best for us. Vehicle was brand new and had all that you could think of for a dream holiday. The peace of mind insurance was also so great as a firs... See more
Company replied
CanaDream is Canada's premier brand in RV Rentals and RV sales. Established in 1994 and with 7 locations across Canada (Vancouver, Calgary, Edmonton, Whitehorse, Toronto, Montreal and Halifax), we boast one of the largest and most modern fleet of RV Rental vehicles from compact 2 berth Campers to large 7 berth family size Class C Motorhomes. From small beginnings in the 1990s, CanaDream has grown into one of the largest RV rental and sales companies in Canada. The company’s leadership position has been achieved through a combination of investments in experienced and well-trained Crew members at all locations, proprietary technology and continual investment, upgrading and maintenance of its systems and RV fleet. In 2022, CanaDream became part of the thl (Tourism Holdings Limited) Group of companies. Our focus is to deliver the most exceptional experience for our Guests and Customers as they experience Canada at their own pace. CanaDream has the only certified "Winter Ready" RV (the Maxi Motorhome), designed to allow full use of the water facilities in temperatures as low as -30 degrees C. CanaDream offers a wide range of help and support to Guests planning and travelling on their RV Rental vacations - with over 40 pre-planned itineraries to chose from, free membership of the CanaDream Club and exclusive fuel savings ... just some of the benefits for CanaDream Guests. Through its RV rental and sales fleets, CanaDream provides Guests and Customers with the means to discover their own piece of Canada. While some would say CanaDream is an RV Rental Company, CanaDream prefers to say their product is Canada and the memories their Guests and Customers share with family and friends of their experience of Canada at their own pace in a CanaDream RV.
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West Drive 33, L6T 4A1, Brampton, Ontario, Canada
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Flexibility is hard to find at this company. Upon arrival, the coffee machine was not available (ordered in March). After half an hour of complaining, they finally gave us a demo machine. If you're coming from Europe, you have no options to arrange anything; everything is new. We were given a brand new camper. We had a leak in the sink and in the shower, the air conditioning kept blowing, couldn't be turned down when the temperature was reached, and on day one, the water hose already needed replacing. No receipt, no refund. Oh well, we already knew what to expect. One-way service Canadream can fail, but we have to pay. And a real disadvantage is that you are not allowed to use the sun blinds, especially with temperatures around 30-32 degrees. They do not offer an umbrella. So, no more trips with these friends. The linen package is per person instead of per couple when you book for two. And the towels are white. Always handy at the campsite. The kitchen set was new, so I had to wash it twice before it dried. You don't want that on holiday. It's a shame that there was no understanding whatsoever from Canadream.

Reply from CanaDream RV - Toronto
Wonderful experience! Everything went well and the team was helpful!

Reply from CanaDream RV - Toronto
We received a new RV and enjoyed it very much. The service in the Toronto office was perfect.

Reply from CanaDream RV - Toronto
It starded when we picked up the camper van.. People where nice and helpfull..
We got the right information on video but also on paper so we could look up information when nessecerry
The campervan was very comfertable, we enjoyed riding and camping with it,
We did not had any problems along the way

Reply from CanaDream RV - Toronto

Reply from CanaDream RV - Toronto
Pick up and drop off was super easy and efficient. RV was clean and ready to go. No complaints!! Had a great time camping in the deluxe van!!

Reply from CanaDream RV - Toronto
I haven‘t Received the refund for the downgrade yet

Reply from CanaDream RV - Toronto
Great equipment! Amazing truck camper was a little hard to get in and out of but overall experience was good

Reply from CanaDream RV - Toronto
The only two issue I have is that the cars are a Ford-model with too much steering wheel play, especially with side-winds, and that it wasn't clear our payment for WiFi was only for the access to a mobile device and we had to buy a data-plan on top of that.
Company and staff where very professional and friendly, even with our issue with the water pump (had the no-liability package). Would rent again in a heartbeat.

Reply from CanaDream RV - Toronto
Perfect team, very competent, friendly and helpfully. The motorhome was in top conditions.

Reply from CanaDream RV - Toronto
The RV was great, brand new and with some saw dust here and there and some small adjustment problems with doors and locks, was a great RV.
The responds from the customers department was great and fast.
The picking up proces was very good, we were to early but that was no problem, the lunch brake was paused to help us. Verry nice and impressive.
One point was a disappointment, we reserved a DVC because of the good experience we had with it, but that was changed a few days before pickup, with a SVC. Nice but big end a bit difficult to handel, but OK.
But the fuel expenses were extreme and we had not anticipated on that. We spend $700 on fuel for 2.000 km and double of what the DVC.

Reply from CanaDream RV - Toronto
Great customer service. Excellent pick up and drop off experience.

Reply from CanaDream RV - Toronto
Somehow it won't let me give 5 stars. The vehicle was delivered clean and fully prepared. There wasn't any issues with the vehicle.
We did the online check-in and there was not too much to do other than go around checking for unrecorded damage and get familiarized with driving the vehicle. Took about 30 minutes before we could leave. The vehicle came with only 1/4 tank of fuel but that worked out well for us as filling up a full tank in Brampton turns out to be the cheapest fuel price along our route to North Bay, Ottawa then Montreal, where we returned the vehicle.

Reply from CanaDream RV - Toronto
Great overall experience! Tim and his crew in Toronto were wonderful - from pick-up to drop-off. Friendly, knowledgeable and helpful. The vehicle was new and spotless. This was my 5th time renting from Canadream, and will be back for another adventure!

Reply from CanaDream RV - Toronto
Staff was knowledgeable and supportive - from booking to checking in and returning the RV.

Reply from CanaDream RV - Toronto
A beautiful camper, drove nicely, but unfortunately I didn't receive any response to my questions by email.

Reply from CanaDream RV - Toronto

Reply from CanaDream RV - Toronto
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