CanaDream RV - Vancouver Reviews 

The only available time to return the car was 8 AM. The other services were good, but this needs improvement. Isn't this practically telling me not to use it for a day?

Quick and efficient

good contact, friendly Service

Unfortunately, our experience was not the best and I wouldn't recommend renting an RV from Canadream. First of all: returning the RV was very easy, the people working at the Calgary branch very friendly and professional and the returning process didn't take longer than maybe 20 minutes (we booked Drop&Go). However, picking-up in Vancouver was a nightmare and the RV itself wasn't good. We waited for more than 4 hours despite booking a certain pick-up time. There were several people coming after us and leaving way before us and we were literally the last ones to be served. Being there with a small child waiting that long was especially nerve-racking. I suspect the fact that I booked the saver offer (and not a specific category) was the reason we got our vehicle only at the end. And what we got was really disappointing too. More than 100.000 km and several years old it had damages on the inside and outside and the engine sounded really weird. Also the sensor of the tanks were defect so you always had to guess if they need to be emptied. We were somehow relieved to return the car after 2.5 weeks and thankful it did not break down during the trip. Also, they deduct 5000 CAD from your bank account (not only blocking it) which should be considered before if you have a limit on your credit card.

Very friendly, fast and professionell response on incidents. Seamless experience from booking to drop off. Rental-equipment (chairs, scissors, knifes & Co.) could be of more quality.

The best trip ever. We were the second users of the RV . It was immaculate. It had everthing you could need and more!!!
The shower and toilet were excellent for use. It was spacious and very comfortable. We only had one issue with a cracked water tank, but the engineer met us in Jasper and repaired it no problem. The whole experience was one that will never be forgotten.
The whole operation was smooth and easy. The staff very very helpful.We can only keep saying everything was way better that we could have believed. The emptying of the waste tanks was so easy and became second nature
THANKYOU for a lifetime experience everyone at CanaDream. ❤️❤️❤️

The people at the pick up and drop of were both very friendly and helpfull.
The camper was perfect.
The only minor point was the availability of crockery good and cutlery: 2 glases, 2 cups and 2 plates.
Also 2 towels is very little for a week.

Very good and knowledgeable hand over of the RV. Extensive information all very useful.
Very new RV, easy to drive, comfortable and well stocked with the packages we chose.
Quick and easy hand back.

Great and friendly service all round, RV was only one year old and in great condition

The van was as expected. Personnel was informative both at the beginning and the end of the trip.

Unfortunately, not being able to use the awning was very disappointing and impacted our comfort.

Stuff is friendly. Only very short explenation by take over. No guidance regarding our 4x4 camper concerning which roads we are allowed to drive.

Perfect service from the first moment until giving the camper back.
The staff was very helpful and the camper was fitted with everything we needed.
Everything was prebooked, so we just compared the booking features with the contract and needed no additional items.
I felt very safe with the arrangements in case anything on the road should happen (thanks to god we didn‘t needed it).

Booking reference number JUH4556141

Hello, I previously sent a detailed response to you regarding the mishaps and disappointments with our rental van. This was sent 2weeks ago and I have not received any communications back from you regarding it.

I would like to speak with someone regarding our unfortunate experience.
The most disappointing part is the lack of follow up from you.

My phone number is 519-852-0425
Mark Echlin

Friendly Staff, Easy Pickup and Return. Good Choice for exploring Canada.

Great planning & campsites and itineraries were all fantastic however We felt a little mislead with our maxi plus rental for a number of reasons; we were told our van would be very new and less than 3 years old however ours was definitely older & starting to look jaded with sellotape holding panels together near the toilet and dated interior and our holiday started with a dud battery so we couldn’t even drive from the collection unit as the van wouldn’t start! Thank god it happened there though & not whilst out on our trip, however we were delayed setting off as the mechanic had to replace the battery. We were also told it would comfortably sleep 4 x adults which it did not. My two young adult children are 6 foot tall and neither the sofa bed nor the table area flattened down were long enough; they were at least a foot too short to sleep comfortably on them, so they slept somewhat ok in the overhead cabin beds but they were still not really long enough & they were crunched up. This wasn’t appreciated until we were already out on the road & the cabin beds were already set up so that led us to believe these were the suggested beds. We had asked for the correct configuration for 4 tall adults when we’d booked over a year before to be so they could sleep across the cabin with the fill in panel but this wasn’t fitted in our van. We also had to pay lots for unforeseen extras like specific check in times to collect & drop off the van, levelling blocks, special (required) RV toilet roll & chemical blocks for the toilet which we felt should all have been included as we were already on a premium package. Overall it took the shine off an otherwise great itinerary. It has sadly put me off doing this type of holiday again in the future.

Very friendly and competent!
RV TOP, nearly new!
Easy Return!
💪👏👏👏

We had the van for 6 weeks. Our first impression was poor - the handover at Delta, Vancouver, was very rushed and we struggled to understand what was being said. Luckily we've had big RVs before so it didn't matter that much.
The van was as to be expected, basic but clean. The bedding was old and had clearly been used many times. 'Bobbly' sheets, stained duvet, a tired and not very appealing fleece blanket, and just one pillow each. The towels were clean and perfectly acceptable. The crockery and cutlery was ok but the kitchen knives were so bendy and useless we immediately went out and bought some better ones. The scissors were useless too! I just feel they cheaped out on the things that really would have made the experience a great one.
Everything worked well and we were having a good trip until, 4 1/2 weeks in, we travelled in a day of pouring rain. This was the first time it had really rained for the whole trip. At bedtime we discovered the rear window had been leaking all day and one side of the bed was soaked. The mattress, bedding and pillow were drenched, the bedding was also stained black. Hubby had to sleep under the thin fleece blanket on the club lounge, no sheets or pillow. Not great. The next morning we rang Canadream (it was a Saturday so no Managers were readily available apparently) to request assistance and got advised that 'well it's been ok till now' - I take it that meant why were we complaining? Then we were told to both sleep on the club lounge until the mattress dried out (it would sleep one child at best). We asked for permission to have one or two nights in a motel whilst we sorted the bedding and mattress out. They eventually said we could have $180 a night towards accommodation. Well the cheapest accommodation with rooms available was $330 a night - most places were fully booked out as it was the weekend. We would have been out of pocket, how can they think that is ok? We spent over $9000 hiring that van, surely a decent gesture would have been to give us a decent night's sleep in a motel whilst the leak was fixed and the mattress dried out. Shocking customer service. Not knowing the size of the problem with the leak, and knowing we had a potential week of rain on Vancouver Island still to go, we asked for an exchange of van. This was finally offered after we'd already wasted a day of our vacation waiting to see if they could find somebody local to fix it, but not until the Monday. Anyhow, long story and we stuck with the van we had in the end because hubby sealed up the leaky window, but the point is they would have had a really great review if only they'd just bent over a little and had the good grace to offer us a night or 2 in a dry bed in a motel at no cost to us. Instead we got hassle, resistance, inconvenience and a sour taste. And they get a bad review. Shame on you Canadream.

The motorhome was well equipped, it was all very clean. It was all there was what you need. The bed was very pleasant. Everything worked well.
A bit annoying was the smoke detector, which immediately started with every use of the toaster.
It was also a pity that the awning could not be used.
What we missed were a few hooks in the RV for jackets and the like.
Otherwise, everything was very straightforward. Starting from the booking via CU Camper, the friendly reception in Vancouver, the takeover of the motorhome and the good instruction, for us even in German and also the return everything was without any problems, as well as the order of the taxi to departure.
Thank you and we will definitely recommend Canadream,
With kind regards Family Suess

We recently completed an awesome 36 night 4500km adventure from Vancouver to Vancouver Island, Whistler, Yoho, Jasper, Banff and returning via the Crows Nest Highway to Vancouver in a MH-A Maxi. We were apprehensive booking with THL after a really nasty experience renting from THL in our home country NZ a couple of years ago, but we were pleased to have different experience with Candream, with a fast, efficient check out. The RV was approx 2 years old, was clean, and appeared well maintained. We managed to stop a lot of the noise coming from the crockery and kitchenware banging and crashing around via padding with paper towels and wonder with their experience why Candream havn't come up with better way of storing these items? Crockery was sitting in a long overhead cupboard and freedom to crash from one end to the other. Had a couple of issues at day 21 of our hire travelling along the Icefield Parkway. First issue, the windscreen wipers appeared to be past "use by" date, would not clear the windscreen and were not fit for purpose. The passenger side wiper blade was coming off completely. I managed to refit it several times later during the trip. I reported this on return and was told I should have replaced them myself, kept the receipt and claimed the money back. I found this an arrogant response putting the responsibility on us. The wipers should have been in perfect warrantable condition on collection and capable of surviving our long rental period! On night 21 we stayed off grid at the Colombia Icefield, a very cold, windy night with snow flurries. We were careful with our electrical usage, especially heating, setting the furnace at 22degrees. We watched the voltage drop as soon as we set up for the night. Hitting 10.2 by the next morning we waited to start the generator at the allowed time only to find we could not start the RV to start the generator. Following the instruction book and several attempts using the emergency start button, the RV still would not start. We phoned Canadream for assistance. While talking to the rep I decided to turn off the house battery and try the emergency start again and bingo we got the RV started. The house battery was simply not capable of sustaining the RV. Was it faulty? Should we have done something differently? We decided the system was unreliable and were careful to ensure that we only stayed at serviced sites from then on. When reported this at drop off! No one was interested! We reported an alarm going off randomly in the RV. We did not know what it was for (it was not the smoke alarm and assumed it must have been for gas) and the only way to stop it was turn the house battery off and on. Again, when reported on drop off no one was interested! In Banff during heavy rain there was a leak, water running from the window to the floor, in the bedroom. When reported on drop off no one was interested! Six days before drop off on a Saturday night we lost water supply to the kitchen sink. We phoned Canadream at approx 7.00pm. The Canadream agent could not help, and he concluded it was after hours. We said we would monitor the situation. After bucketing water from the shower to use in the kitchen we phoned Candream on Monday. This time a response to remove the nozzle on the end of the faucet due to a potential blockage and we finally got water back! After our initial call on Saturday night, why no courtesy call from Canadream before we had to call them again on Mon morning? Why did we have to chase them? In all we had a great time and managed the Canadream issues. Would we rent from them again? Probably but we feel Candream can still do better and have room for improvement. We fully realise that problems will arise, but a couple of our issues should not have even been there. We were surprised at the lack of interest in the issues we identified at drop off and suspect the problems will be passed onto the next renter. (At drop off we noted another customer at the counter who had house battery issues and wondered if this was a common issue for some units). It is very easy for Canadream to say report the issues, have the vehicle checked out, procure replacements yourself, etc, however some issues are preventable if fully compliant and capable vehicles are supplied and reported issues are listened to, taken seriously and not passed onto the next customer. Canadream need to make changes to remove the inconvenience their customers encounter and are paying for.

The RV was fantastic. Exactly as described. Pick-up and drop off by appointment kept my waiting time to a minimum. The bedding package was good. The kitchen package was complete and useful.