CANAL+ Reviews 5,214

Just subscribe 1 day ago, and it is a joke.
If not resolve by this weekend, cancel contract, and call the bank to cancel direct debit.
Trying to find a replacement of canal Australie for my mother and law going into an elderly home, and this is obviously not ideal. Be cautious before joining, ….

I love the content, through my Orange package, but have two complaints. First, shows don’t show the year. This is important information especially in this age of unregulated artifice. Second, it doesn’t hold my place like Netflix does. If I leave the show and go back to it a few days later, it starts the show at the beginning. Major flaw. I often just skip the show rather than toggling to find where I left off.

Terrible, theres just subtitles in French, im not French, not everyone that lives on france is French, we are building AI, but still those LAZY useless platforms are UNABLE TO GIVE YOU OPTIONS like portuguese, russian, chinese, or whatever, we are almost in 2030 and those companies blocks the language to the langue of the country, talk about lacking braincells.

IT SUCKS, all of them, they all suck.
A subtitle file have less than 1mb, so, its just a matter of being dumb.

Unsubscribing is impossible. Nonexistent personal helpdesk.

The website to buy medias is great and works well abroad... unlike the website to stream the media you bought. So they let you buy stuff with an IP address that they know you won't be able to watch with. What a scam. After sales service is the worst and doesn't work if you are outside of France.

Just the worst subscription system ever. Constantly requires re-subscribing and of course that’s not possible thru their awful app. THEY SUCK SO BAD.

Do not subscribe!
Cancelling the subscription is pretty much an impossible task. I have sent the request weeks ago and they have been ignoring it. I have been calling the client service and they literally cut the line, pretending that it was a technical issue, à fuir!!!!

Stay away from this channel, getting out of their subscription is impossible!!! Still paying now for a 3rd year running with zero way of stopping the subscription!!! and not using their channel at all !!!

Dodgy Company

I've never had to search up the credibility of a streaming platform before, especially when they are so popular. When I signed up to Canal+, I specifically chose a monthly subscription which said 'cancelable monthly'. When I tried to cancel, I recieved an email saying I am contracted with them for 2 years and after this, the subscription will be cancelled.

I immediately jumped on the phone and called Canal+ and explained the situation, and after 4 called attempts being transferred, hung up on, and told I am mistaken, I finally reached someone who gave me the following email: servicesclients(at)canal-plus.com

This email is the email where you write directly for cancelation requests. However, they do not accept your cancellation immediately. I emailed total about 10 times, forwarding the same email over and over which explained that I refuse to pay and I will be threatening to take legal action if they take money from my account. Each email was replied to with the same email saying I am with them till 2027. I then told my bank about the situation, and they were understanding and helped me block any future direct debit attempts. I then blocked Canal+ on my email account.

I recieved the following email today:

'Good morning,

As part of your right of withdrawal, you inform us that you do not wish to continue your CANAL+ and EUROPEAN CUP PASS subscription.

We confirm that we have registered your request and that your cancellation is effective immediately.

Any amounts withdrawn will be reimbursed to you by check as soon as possible.

In accordance with applicable law, the data linked to your file will be automatically deleted from our systems at the end of the legal limitation period.

We thank you for your trust and hope to see you among our subscribers one day.

Yours faithfully,

The CANAL+ team'

For anyone feeling like they are stuck with this company, you are not. If you didn't sign the contract and chose the monthly subscription, they will try and trick you into staying with them. It's a scare tactic, it's unethical and frankly shocking that they try such a blantant trick to take money from subscribers.

A staff member I spoke to who works for Canal+ even agreed with me, saying that it's crazy but that's just the way it is.

Call, call and email and email. If they don't listen, cancel and block. They are not allowed to do anything unless you sign their contract.

Horrible les commentaires argentin d'amaya en top 14 elle crie sans raison obligé de baisser le son

This is A SCAM. They made two accounts for one Email. I could only access one. The other subscription went running for over 8 MONTHS. And I couldnt even use it. The customer service is horrible. Getting ignored and everybody says a different thing what they know and what they can do. This is the worst out of the worst. DONT BUY!!! Got ripped of 90 bucks. Never using it again.

I think they should follow the programs set. As an example they’re saying they’ll broadcast the F1 Brazilian Grand Prix qualifying session from 19h45 to 21h00 on Canal+Sport 5 but there’s still this annoying match of tennis no one really cares about. They done this for so many years that I’m seriously thinking about giving up on them. If it’s the time for another program then let it be and remove the previous if it couldn’t hold it’s duration

Worst customer service ever. They are ignoring clients request of 14 days resiliation period, so that can hook you on two years contract. Avoid this scam!

I have forgotten my password and it does not work to reset it. The customer service is terrible. They do not have anyone that speaks English and despite that I tell them my customer number they claim that they can't find me and hang up the call.

Capitalist crap!!!

Because this channel just bought the exclusive rights to F1 in France, I now have to pay a subscription for all their sports programs even though I'm only interested in F1. Instead of paying around 6€ for the F1TV Pro subscription, I now have to pay 19.99€ per month for the first year. And all this for an inferior service full of stuff I don't want.

I don't recommend this channel to anyone! Total theft with the prices they charge and total dishonesty in the way they act!

First of all it's absolutely no clear on their website you subscribe for 2 years! Then you are trapped on this channel with a very expensive price to pay each month and absolutely no option to unsubscribe - thieves! Then you have absolutely no options to email then and the cherry on the cake when they dare to call you it was all about your fault and you don't understand anything in a very patronizing way - the worst customer service ever!

Bunch of thieves, I wish I could rate them negative star. You will pay for a one month subscription and and they cut it off in a week and even when you renew it it takes almost the entire day for the subscription to start working again. I regret ever buying this recorder. Getting a different one. Please don't subscribe to cabal plus, they will just keep eating your money for nothing

Nothing is working for this company

A bunch of thiefs. NEVER get a subscription, you’ll regret it. They’ll trick you into a contract where they take 30€ a month for THREE years (with no care if you’re a student who’s already struggling), while providing literally nothing, you’ll still have to pay for 80% of the content, and there are very few good movies. RUN AWAY FROM THIS THIEF COMPANY

we left France 9 moths ago, sent a termination letter with certified mail because we're moving to another country and kept on charging our account until now. we have sent a second certified letter with prof of residense and now they are demanding the letter to be translated, the programs are also in French and we could never watch, we kkep on paying for a system that even if you cancel, they never do. the customer service is also terrible, they don't have people that speak english!!!!