Canary Reviews 

Like so many of the poor reviews, my experience is that this was an excellent product, until they reneged on the deal and wanted me to pay for a plan. Customer support is appalling, they just do not reply.

IF I could give no stars I would, If I could take them to court I would. Utterly appalling service that they should not be allowed to get away with. DO NOT BUY THIS PRODUCT.

I bought this camera because of the free features that suited my needs. Now that they have pulled the bait and switch and removed those features unless I pay, I have to find another camera solution that doesn't want to rip me off. I really don't understand how they can get away with such fraud??

I liked the camera when new, purchased a second one. The selling point I liked was you don't have to get a subscription to use. I could review any notices at first for I thought it was a few days at first then 24 hrs then 3 hrs, they slowly backed the review period off to now you must have a subscription in order to review anything. You should have to buy it back if you change the original information and functionality of the item. Then hold us hostage for a piece of now useless crap. You didn't get me to purchase a subscription. You lost a once happy customer. I just bought a different camera system, I will also tell everyone I can about your lousy company and the way you tried to manipulate your customers.

I was originally very happy with my Canary device, nicely designed tech and app. But sadly over the last couple of years (as I don’t want to subscribe to their yearly package) the functionality of the device has now been reduced to the point of being as much use as a chocolate teapot. I am now looking at the Eufy system, hoping they don’t pull the same s**t!

Satisfied with using the Canary, it has done exactly what it should do and can even measure the air quality. However i shipped them back since for us is actually not necessary have bought the Camara for outdoor and can only recommend Canary. It was very good because no one recognize it is a Camera. Very good recordings, it is only 24 hours without subscription but for longer can be downloaded. Top !

Camera has become more and more useless over time with features removed bit by bit. Over the past few days I've been requested to take up an expensive subscription and this evening the camera does not connect at all! I'd like a refund. It doesn't do ANYTHING any more!

I have/had canary cameras. After one stopped working, I bought another. They constantly lose connection so I quit using them. While I was looking at an old email account, I noticed an email from them and it said it was charging me for top service for the year! I sent an email and filed a complaint, but they did not refund my money! Not even a partial refund!!

Works exactly as described. We have NO false alarms due to sun etc. Person is reliably detected. It's cool how the system can automatically arm/disarm when you come in and out of your home.
Only the alert via push could be clearer. With iwatch on the arm you get it immediately and can see there also the reason for the alert.
100% would recommend from my side.

When we bought our Canary we were generally satisfied. Although there were sometimes connection problems, but in general it functioned well.
Until Canary removed the ability to review events. Now I have a device that I can't use unless I pay 10 Euro per month (!) to reactivate that function.
It's like buying a car that stops driving after a while unless you're going to pay an extra monthly fee.
Canary does not realize that this resembles buyer deception: the main reason for having a Canary, namely being able to see what is going on in the house, is taken away without reason.
A huge disappointment and my initial sympathy for this company has completely disappeared.

The Canary company, sadly, does not even merit 1 star. I bought their surveillance camera in 2016, when it came with a wide array of functionalities and nowhere did a disclaimer state that I would have access to those features for a limited time only. Now they have removed nearly all features for their initial clients. In order to claim these functionalities, the client is expected to pay a subscription. I wrote to them about their unlawful practice and they had the audacity to claim that they had been offering their services for free for years and now have simply changed their mind. Please note that the Canary services were not at all free. I paid full price for their camera, which included these services. Now the camera, without the features, is just a pretty piece of plastic and glass and is hardly worth the 100 euros I paid. It has been two weeks since my last email to the company, asking for a solution to this deeply abusive business practice and they have yet to reply in any way. Canary.is is an untrustworthy company that does not respect its clients.

Awful. I bought four of these and now I have the four most expensive paperwaits ever! The picture quality is poor and the units constantly lose their connection but I persevered; I have no issues with any other devices on my wifi. When I first bought these units, I didn't want monitoring as I deemed it unnecessary. With the Canary app I was able to see live video and get alerts for any incidents that occurred and see a video clip of the incedent. Now they have stopped this and I must pay for monitoring to simply see video clips of any incidents.
I am very unhappy with the capabilities, performance and now the change in the operation of the units.

I switched to Simplisafe, with no monitoring and now I have a superb system. The quality of the system component parts is excellent as is their performance and the picture quality. Installation is easy and even I, as technically challenged as I am, manage it with no issue.

I cannot recommend Canary; a complete waste of money and I regret buying this system (£1200) now. Look elsewhere.

Like many others bought my Canary when you you a full suite of features for the price of the camera. I even understand when they moved some features to subscription like keeping videos for longer than 30days. However it has now crossed a point where company greed has taken over. What’s the point in having a camera if you can’t see the video in the motion alerts anymore. The basic functionality being behind a subscription when it was sold under the usp of pay once is criminal. AVOID

I have owned several cameras covering 2 homes for years (since 2016). However I have been watching the services once offered slowly disappear. I am at the point where the "free" offerings are completely worthless... Corporate greed... moving to Wyze where at least the free offerings give you a video clip for 5 seconds.

Wouldn’t even put one star.
Moving to a subscription model when they took our money in good faith and their USP was a full suite of features with no monthly should be criminal. Wouldn’t give these scum bags a penny I’ll be using the cameras as paperweights as don’t trust they won’t be harvesting my network for audio data to sell. The worst of the worst.

This company advertised a all in the box solution when I bought it in or around 2015. Since then, features have been slowly stripped away and moved to a subscription plan. It’s a total bait and switch. Don’t trust this company with your money. They have a proven track record of pulling back from commitments (originally they offered something like a week of free storage and all the alerts without a subscription, then progressively reduced to where they won’t even send you a screenshot of an event) and upselling you monthly subscription plans to get back what you initially paid for up front.

The company and item was great then suddenly they got greedy, I can not even see my events now completely locked me out unless I pay for the device again then £25 for each device after that I have 3 no way. Would opt for another device with no extra charge.

Purchased originally so could record motion triggers when out of the house but now you have to pay for this service. Pretty pants now as this wasn't what we bought the device for. Better cameras out there that record and send you notifications with sound and adjustments of view. Do your research. Our canary device is going in the bin.

Company is untrustworthy. Like so many people here, the deal I entered into with Canary was paying money for hardware - a camera, with minimal network access. Now, they have remotely bricked my camera and turned it into an expensive motion detector. I get alerts to say that movement was detected, but now I cannot even see the clip. Used to be for 24 hours (fine), then it was 3 hours (useless overnight) and now ZERO. Nothing.

If they have a new business model for new customers that customers AGREE to, then fine, pay for your camera and pay your annual subscription. But that is not what I paid for, the camera is now NOT a camera.

If a company can do that in the time between when I bought it and now, you should not trust this company not to do something similar in the future.

They smile and offer me a US Amazon voucher for $100 to ease my transition. I don't live in the US nor do I live in a country with Amazon. And it does not forgive the fact they have bricked my camera and turned it into a motion detector. I have those, by the way, from Hue, and they do what they're supposed to do. The Canary detects motion but now I can do nothing with that information, I can't even turn on lights.

This company is untrustworthy. Even if you think the money is worth it, please, take your business elsewhere, because what you buy from Canary today is certainly not secure.

I have three cameras bought in good faith. Now the company has removed the features I bought the cameras for, and wants to charge me an annual fee to bring them back. The hardware is good, but the way they treat customers is not. DO NOT BUY - there are plenty of alternatives.

Same as everyone else, complete rip off.
Bought my Canary several years ago as it offered all the features I wanted and with no hidden charges. As time has gone by the features have all become chargeable so now I'm left with a totally worthless camera as I'm not prepared to pay for extras that were free when first purchased.
I've now bought something else that actually works a lot better, is more reliable and is a fraction of the price I paid for my Canary.