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Canary Shuttle Reviews 

315
•
TrustScore 4 out of 5

4.1

Transportation Service
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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers had a great experience with this company. Customers frequently mention that the professional drivers are extremely polite, welcoming, and consistently helpful with heavy luggage, making every trip an absolute pleasure. People truly appreciate the highly efficient, punctual, and smooth rides provided directly to and from their respective airport destinations. Some reviewers were not happy with the overall reliability of the transfers, mentioning instances where vehicles completely failed to arrive or drivers struggled to locate specific hotel drop-off points. A few other people also felt that poor communication, unhelpful support staff, and unexpected scheduling delays caused significant frustration during their travel experiences.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that the drivers were extremely... See more

Service

Clients share satisfaction on service, frequently praising friendly drivers who arrive on time and provide... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some consumers reporting that the transport... See more

Location

People report ambiguous experiences with location, noting smooth journeys and early arrivals at designated... See more

User experience

Reviewers highlight positive aspects of user experience, expressing great satisfaction with friendly and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was a little worried about using this company after reading the 1 star reviews, but I had already booked at this point. It was smooth in both directions. We were directed to a waiting bus and we were... See more

Rated 5 out of 5 stars

Sanchez our shuttle driver welcomed us and transported our 2 golf bags. He was very interesting on the journey telling us things about the Island, the hotel and himself. He created a great impressio... See more

Rated 5 out of 5 stars

Our transfer with Jet2 was with Canary Shuttle and the driver we had called Victor was truly outstanding making the journey to Playa Blanca one of the most memorable. The information he provided and h... See more

Rated 5 out of 5 stars

Our transfer from the hotel to the airport was fantastic. Kata turned up early, she was polite & very friendly. Her car ( BMW 7 series) was immaculate & her driving was faultless. We have taken... See more

Company details

  1. Transportation Service

Written by the company

Canary Shuttle es el líder en traslados en Canarias. Ofrecemos un servicio cómodo, puntual y seguro, adaptado a cada viajero. Disponemos de traslados compartidos ideales para quienes buscan la opción más práctica y económica, y servicios privados, perfectos para quienes desean mayor exclusividad.

Contact info

4.1

Great

TrustScore 4 out of 5

315 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(315)

172 reviews in the last 12 months

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Rated 5 out of 5 stars

Super easy

Super easy , Hernan was polite and helpful - moving our luggage. Much apprecoated by 2 older ladies! Easy and smooth end to our trip to Fuerte! Shona & Rhona

November 29, 2025
Unprompted review
Rated 1 out of 5 stars

Not an honest company to deal with

Our flight was late and instead of a car we were bit on a minibus unfortunately my partner left his rucksack with his medication on the bus. It was only a couple of minutes after getting off the bus we realised so phoned the office who refused to discuss with us as we need to speak to the supplier. After 11 days of contradicting information, lies and a taxi ride to the airport to speak to them directly they had not got my bag but they did have a picture of. They said the driver had handed it into the office but they couldn’t find it. They gave me a WhatsApp number to keep in contact then as I was so persistent they blocked me.

November 15, 2025
Unprompted review
Canary Shuttle logo

Reply from Canary Shuttle

Hello,

Our Claims Department has informed you at all times that the backpack was not located in our airport office. Unfortunately, a new colleague mistakenly provided incorrect information at one point, and we would like to sincerely apologize for this misunderstanding.

The backpack never arrived at our facilities, and this was communicated both to you and to your agency by email. Even so, we remain at your disposal for any additional details you can provide, and we will stay alert in case it appears.

We appreciate your patience and are truly sorry for what happened.

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Rated 5 out of 5 stars

Transfer to airport

After a rubbish transfer to hotel, my transfer back to the airport was excellent, timely and the driver Constanti was friendly and welcoming.

November 20, 2025
Unprompted review

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