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Candy's Cupcakes Reviews 

5,846
•
TrustScore 4.5 out of 5

4.6

Cupcake Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 476 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often mention that placing orders online is extremely simple, and the communication throughout the delivery process is exceptionally helpful. People frequently share that the products arrive right on time, packed securely to prevent any damage during transit. Customers are particularly pleased with the delicious taste, beautiful decoration, and wonderful fresh quality of the cupcakes. Some people were dissatisfied with delivery issues, noting that packages occasionally arrived late or got sent to incorrect addresses. A few other people also felt that the cakes were sometimes dry, overly sugary, or completely lacked sufficient flavor.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the cupcakes and cakes look amazing, taste... See more

Quality

Customers had positive experiences with quality, highlighting that the baked goods taste amazing, look... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that packages consistently arrive on... See more

Order

Reviewers highlight positive aspects of order, noting that online purchasing is straightforward and... See more

Service

Customers consistently note positive experiences with service, highlighting great communication and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 x special cake hampers to be delivered for 2 special occasions (cake on cake with Battenberg and the other soft rainbow icing) The cakes were gorgeous and beautifully decorated and prepared... See more

Rated 5 out of 5 stars

Ordered cupcakes for my son’s birthday 3 years running now. I always go for the personalised ones which I can custom with what ever theme I want. So far it’s been foot ball / cricket. They’ve never le... See more

Rated 5 out of 5 stars

Ordered the gluten free treatment box for a friend - it was the most beautiful thing ever, lovingly packaged and presented, and looked so amazing I had no issues handing it over in the packaging! Find... See more

Rated 5 out of 5 stars

It was so easy to place an order online for cake at Candy’s Cupcakes for my friend’s birthday only a few days before. There was a great selection to choose from and the prices were really reasonable.... See more

Company details

  1. Cupcake Shop
  2. Bakery
  3. Cake Shop
  4. Online Food Ordering Service

Written by the company

Based in Manchester, Delivering Nationwide. Our freshly baked, handmade Cupcakes are perfect for any celebration, special occasion or event. Using our cupcake delivery service, your order will arrive beautifully packaged, ready to eat, lasting up to 1 week. We also include a free gift tag for you to leave a personal message. Simply place your order online before 3pm (Monday to Friday) and your cupcakes will be delivered by our trusted courier the next day or chosen date*. (*We have a 99% success delivery rate)

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(5,846)

442 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely yummy cupcakes!!

Lovely yummy cupcakes!!
They came well packed, and intact.
Lovely moist sponge and creamy icing on top.
Will definitely be ordering again.

August 30, 2026
Unprompted review
Rated 2 out of 5 stars

DPD delivery - squished decoration

Have not tasted the cake yet but they are delivering a birthday cake with DPD to Clevedon. Not even refrigerated All the decorations are squished and tomorrow is the event - I am very disappointed. Don’t offer nationwide cake delivery if you know they won’t make it to the destination in the same conditions as before shipping.

August 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent cake delivered next day

I was in a panic, with short notice extra guests for my husband's birthday. I ordered a birthday cake from Candy's for next day delivery, not really believing that it would arrive on time. Not only did it arrive on time, it was also well packaged and an absolute star; lovely and delicious. It was good to see my husband really enjoying it. It is good to know that there is an excellent artisan quality cake company that delivers next day and I shall certainly make use of that service again.

August 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Birthday cake

We were away on holiday and I had arranged for birthday cake to be delivered. Everything was perfect ,on time and cake was lovely. Would definitely buy cakes from them again

August 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Super!

The cakes were bought for a friend’s birthday, and I was really impressed with the whole experience. I especially appreciated being able to select multiple flavours, which made it easy to offer a nice variety. The delivery was also incredibly quick, which was a huge plus! Most importantly, my friend absolutely loved the cakes and had nothing but praise for how delicious they were. 😁 Would definitely recommend!

August 9, 2026
Unprompted review
Rated 5 out of 5 stars

Super yummy

Super yummy , really great service , this is the second order I’ve placed and once again did not disappoint!! Will definitely be ordering for next birthday that pops up !
Thank you so much

August 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Great cakes

I have purchased Candy's cupcakes quite a few times now, for myself and for gifts for others. They are the best cupcakes ever. Sponge is lovely and toppings even better.

August 15, 2026
Unprompted review

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