Candy's Cupcakes Reviews 

5,844
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 476 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often mention that placing orders online is extremely simple, and the communication throughout the delivery process is exceptionally helpful. People frequently share that the products arrive right on time, packed securely to prevent any damage during transit. Customers are particularly pleased with the delicious taste, beautiful decoration, and wonderful fresh quality of the cupcakes. Some people were dissatisfied with delivery issues, noting that packages occasionally arrived late or got sent to incorrect addresses. A few other people also felt that the cakes were sometimes dry, overly sugary, or completely lacked sufficient flavor.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the cupcakes and cakes look amazing, taste... See more

Quality

Customers had positive experiences with quality, highlighting that the baked goods taste amazing, look... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that packages consistently arrive on... See more

Order

Reviewers highlight positive aspects of order, noting that online purchasing is straightforward and... See more

Service

Customers consistently note positive experiences with service, highlighting great communication and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 x special cake hampers to be delivered for 2 special occasions (cake on cake with Battenberg and the other soft rainbow icing) The cakes were gorgeous and beautifully decorated and prepared... See more

Rated 5 out of 5 stars

Ordered cupcakes for my son’s birthday 3 years running now. I always go for the personalised ones which I can custom with what ever theme I want. So far it’s been foot ball / cricket. They’ve never le... See more

Rated 5 out of 5 stars

Ordered the gluten free treatment box for a friend - it was the most beautiful thing ever, lovingly packaged and presented, and looked so amazing I had no issues handing it over in the packaging! Find... See more

Rated 5 out of 5 stars

It was so easy to place an order online for cake at Candy’s Cupcakes for my friend’s birthday only a few days before. There was a great selection to choose from and the prices were really reasonable.... See more


Company details

  1. Cupcake Shop
  2. Bakery
  3. Cake Shop
  4. Online Food Ordering Service

Written by the company

Based in Manchester, Delivering Nationwide. Our freshly baked, handmade Cupcakes are perfect for any celebration, special occasion or event. Using our cupcake delivery service, your order will arrive beautifully packaged, ready to eat, lasting up to 1 week. We also include a free gift tag for you to leave a personal message. Simply place your order online before 3pm (Monday to Friday) and your cupcakes will be delivered by our trusted courier the next day or chosen date*. (*We have a 99% success delivery rate)


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(5,844)

440 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Oh goodness!!!

Oh goodness, their cakes are delicious. I got my Mum a box of 4 slices for her birthday and she was so pleased. Thank you.

June 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Delightful Experience with Candy's Cupcakes!

It was really easy ordering from Candy's Cupcakes, there is a great selection, including mix and match options, and I tried all the different flavours I bought and loved them all!! The delivery was also straightforward - I had regular updates, the cupcakes were delivered exactly when I expected them and were packaged perfectly in a branded box with cupcake inserts and extra tissue for protection from damage. Great product, great service and I will definitely be buying from Candy's Cupcakes again!

May 29, 2026
Unprompted review
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Rated 5 out of 5 stars

I will always go back to Candys…

I will always go back to Candys Cupcakes.
I am a coeliac and I order gluten free cupcakes from Candy’s. The cakes are light, fluffy and really tasty. It certainly doesn’t feel like I’m missing out when I order.
The delivery is always on time and I earn points each time I order.
When you are a coeliac you have to put your trust in the person making food for you, I trust this service 100%.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

So Glad I Found This Company.

This was the first time I ordered cupcakes and was very happy to find Candy’s Cupcakes. The company offers a large number of delicious looking options. I ordered 12 of the mixed yellow and chocolate cupcakes with pink roses formed out of the frosting. The book club, with 2 celebrating birthdays, loved them. Moist, flavourful cakes with just the right amount of frosting. They were securely packed and the delivery company delivered them safely and on time. Thank you.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

A smooth process from start to finish

A smooth process from start to finish. I ordered 12 cupcakes before 3pm and they arrived the next day. They were absolutely delicious! Well packed and in great condition. I will definitely be using Candy's again soon. Absolutely brilliant and I'm more than happy to recommend!

May 28, 2026
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Rated 3 out of 5 stars

The cupcakes I ordered for my dad’s…

The cupcakes I ordered for my dad’s birthday way in advance to arrive on the 28th May unfortunately didn’t arrive on time and were a week late (arriving today on 4th June) due to problems with the delivery company DPD which seemed to have lost my package which is the only downside. When I emailed Candy’s Cupcakes they were fairly quick to respond and send a new batch which was good. My dad didn’t mind them being a week late and said the cupcakes were delicious though which was really positive! Next time however because of the delivery issues and the fact I live down south instead of up north I will just stick to places that are nearer to avoid more complications with delivery in order to have my delivery come on time. But the only reason I ordered from this place was due to the advertisements and how delicious the cupcakes looked on the website too which in person seemed to have lived up to expectations!

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

The cake in the tub proved to be an…

The cake in the tub proved to be an excellent purchase. Its price was truly great, offering wonderful value. We were pleased that the delivery arrived precisely on time. Furthermore, the taste of the cake was exceptionally great. We thoroughly enjoyed this delightful treat.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order and delivered right on time.

I work and live away from home so needed somewhere that would deliver cupcakes for my Mums birthday.
Candy's Cupcakes did the job. Ordered on their website a few days before the Bank Holiday weekend and were delivered the Tuesday right on time. Will use them again for sure. Oh, and my Mum loved the cupcakes, begrudgingly sharing them with my Dad!!

May 28, 2026
Unprompted review
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Rated 1 out of 5 stars

I ordered for my daughter in law for…

I ordered for my daughter in law for her 30th after not realising when I put delivery adress it changed shipping adress to mine after a number of mishaps I recieved them mainly my own fault however thank god I did as they looked like something I'd buy out of aldis for a fiver aldis looked better 30 pound I paid deffo won't order from here again

June 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Don’t trust this company if you’re…

Don’t trust this company if you’re ordering from London. Their delivery is terrible. It’s comes from a different city, which is terrible for perishable goods. The cupcakes came all smashed. They did not deliver it at my door and left the box in a random place in my building. I contacted their customer service because it was taking long too deliver and when they informed me the parcel was left in the parcel room, it was too late. I ordered these for a special occasion and wasn’t able to find a replacement in time. They completely ruined the celebration and their customer service is awful. Very disappointing! I recommend you buy from Lola’s. Much better customer service and delivery.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service!!!

Amazing service!!!! Ordered a cake for my other half’s birthday but needed it for next day…not only did it arrive on time as stated, it was in Perfect condition and looked great 😊 easy to order, good communication from delivery company they use (believe it was DPD) and cake was very fresh and delicious!!

Would highly recommended

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Sent cupcakes to my Twins at separate universities for their birthdays. Both arrived when stated and apparently were delicious (not that I got to taste them 😂)

May 22, 2026
Unprompted review

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