Candy's Cupcakes Reviews 

5,844
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 476 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often mention that placing orders online is extremely simple, and the communication throughout the delivery process is exceptionally helpful. People frequently share that the products arrive right on time, packed securely to prevent any damage during transit. Customers are particularly pleased with the delicious taste, beautiful decoration, and wonderful fresh quality of the cupcakes. Some people were dissatisfied with delivery issues, noting that packages occasionally arrived late or got sent to incorrect addresses. A few other people also felt that the cakes were sometimes dry, overly sugary, or completely lacked sufficient flavor.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the cupcakes and cakes look amazing, taste... See more

Quality

Customers had positive experiences with quality, highlighting that the baked goods taste amazing, look... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that packages consistently arrive on... See more

Order

Reviewers highlight positive aspects of order, noting that online purchasing is straightforward and... See more

Service

Customers consistently note positive experiences with service, highlighting great communication and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 x special cake hampers to be delivered for 2 special occasions (cake on cake with Battenberg and the other soft rainbow icing) The cakes were gorgeous and beautifully decorated and prepared... See more

Rated 5 out of 5 stars

Ordered cupcakes for my son’s birthday 3 years running now. I always go for the personalised ones which I can custom with what ever theme I want. So far it’s been foot ball / cricket. They’ve never le... See more

Rated 5 out of 5 stars

Ordered the gluten free treatment box for a friend - it was the most beautiful thing ever, lovingly packaged and presented, and looked so amazing I had no issues handing it over in the packaging! Find... See more

Rated 5 out of 5 stars

It was so easy to place an order online for cake at Candy’s Cupcakes for my friend’s birthday only a few days before. There was a great selection to choose from and the prices were really reasonable.... See more


Company details

  1. Cupcake Shop
  2. Bakery
  3. Cake Shop
  4. Online Food Ordering Service

Written by the company

Based in Manchester, Delivering Nationwide. Our freshly baked, handmade Cupcakes are perfect for any celebration, special occasion or event. Using our cupcake delivery service, your order will arrive beautifully packaged, ready to eat, lasting up to 1 week. We also include a free gift tag for you to leave a personal message. Simply place your order online before 3pm (Monday to Friday) and your cupcakes will be delivered by our trusted courier the next day or chosen date*. (*We have a 99% success delivery rate)


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(5,844)

442 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

I love Candy's Cupcakes

I love Candy's Cupcakes. My kids attend Uni overseas and I love surprising them with these delicious treats. Candy's never disappoints, always on time and always delicious! I recently had an issue where the delivery got damaged during transport and could not be delivered on the original date. I let Candy's Cupcake know and they responded within minutes. They resent another package to my kiddo within 48 hours of the incident. Highly recommend this bakery!!!

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

New Home Gift

I ordered cake to be sent to my sister and her husband following a house move. It was delivered on time and they thoroughly enjoyed it. Better than flowers.

May 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Gifts

Bought as a gift for a friend but the cakes looked incredible! Delivery quick and convenient. Would (and will) order again

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Delicious

Easy to order, arrived on time and tasted absolutely delicious! Will definitely order again. Our only regret was not ordering more!

May 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Best cupcakes ever .

We ordered 24 cupcakes for some very special people as a thankyou . Ordering online was straightforward , plenty of great choices for toppings .
We ordered on Friday at approx 3.45pm and they were for delivery the following Tuesday. I received an email telling me that my order was being made and were on track for delivery as planned .
I waited in all day Tuesday and nothing arrived , no cakes , no tracking , no information .
However having contacted Candy's Cupcakes , they assured me the order had been sent .
DPD were the problem !! and trying to contact them for information was impossible .
Anyway my order was finally delivered on Wednesday with no apologies or explanation from DPD.
CANDY'S CUPCAKES however were gratefully received and absolutely fabulous . Highly recommend 😊😊

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed

I left it late to order a cake and found this company via a Google search for next day cake delivery. I ordered some vegan cupcakes for a big birthday for a family member and was very impressed. Delivery was super quick, packaging was lovely (and protected the cupcakes really well), and they looked exactly as they did on the website. They were delicious and tasted very fresh. Would definitely order from here again.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 6 cupcakes half red velvet…

I ordered 6 cupcakes half red velvet and half vanilla for my daughter’s birthday, they were personalised. Delivery was excellent the quality of the cakes were perfect, fresh and packaged really well. I would use this company again and highly recommend them, from order to delivery excellent service.

May 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Great cakes and great customer service

Great cakes and great customer service. I bought some vegan cupcakes and the courier service tipped the box and wrecked the cakes. The customer service was amazing and new cakes arrived the next day, just in time for my son’s birthday. Thank you to the wonderful lady on the end of the email who sorted everything within 10 minutes ❤️

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Tasty red velvet cakes 😍

I ordered the 12 pack red velvet stranger things cupcakes for my 30th birthday party, they were all delicious 😍 they came beatifically wrapped and delivery was fast! Was very impressed and all of my friends loved the cakes. The price was reasonable for how many cupcakes you got as well, definitely recommend

May 14, 2026
Unprompted review
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