The Canny Company Ltd Reviews 

228
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's effectiveness in stopping dogs from pulling, transforming walks into a more enjoyable experience for both pets and owners. Many highlight the high quality and thoughtful design of the collars, noting they are well-made and comfortable for their dogs compared to other options. People also appreciate the straightforward ordering process and the fast, efficient delivery service. However, some customers also noted concerns regarding product sizing, particularly for larger or giant breeds. Reviewers mentioned that the "giant breed" sizing might not accommodate truly massive dogs, leading to collars being too small or not fitting correctly for dogs with specific neck and muzzle lengths.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its quality and effectiveness in... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality of the straps, collar,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

User experience

People report positive experiences with the user experience, finding products easy to fit, use, and control,... See more

Order

Reviewers mention positive feedback about their orders, often highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered the collar and lead for our year old Australian Labradoodle who we rehomed 12 weeks ago . He had never been walked on a lead with previous owners , so pulled a lot on normal collar . We tri... See more

Company replied

Rated 5 out of 5 stars

Purchased on recommendation. My seven month old 30kg large puppy had become dangerous to walk as she would lunge and pull. I was fearful of being pulled over and badly hurt. Instantly the Canny collar... See more

Company replied

Rated 5 out of 5 stars

Best collar we have tried. Recommended by our dogs always does trainer and both dogs instantly stopped pulling! So much more control when walking them, which is now a much more pleasant experience for... See more

Company replied

Rated 5 out of 5 stars

Delivered promptly. The Canny collar does work, but despite following your instructions, they can come off of two of the three dogs. However I am pleased with the purchases. Other similar halters have... See more

Company replied


Company details

  1. Dog Trainer
  2. Dog Walker
  3. Pet Trainer

Written by the company

The Canny Company manufacture and promote a small range of dog walking products including the popular Canny Collar, the best anti-pull head collar to help train dogs not to pull on the lead, transforming even the worst pullers into happy, well-behaved pets. Simple to fit, easy to use, kind, safe & comfortable, the unique 'behind-the-head' design of the Canny Collar means that it doesn't ride into your dog's eyes nor yank her head to one side. Voted 'Best New Product' by the UK pet industry when first launched, it is still a firm favourite with dog owners, trainers, pet stores and veterinarians. Our mission is to help owners enjoy walking their dog. The Canny Collar helps take away the stress, frustration and embarrassment of walking with a pulling dog, not to mention the worry of being pulled over and causing injury to you both. When you choose a Canny Collar, you're not alone. To date over one million owners have now trained their dogs to walk well on lead using a Canny Collar. Join them today and enjoy a lifetime of walking your dog stress-free on a loose lead.


Contact info

4.8

Excellent

TrustScore 5 out of 5

228 reviews

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4.8

All reviews

(228)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Dog anti pull muzzle

Great item just what I was looking for for

January 8, 2025
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Reply from The Canny Company Ltd

Thank you so much Peter for taking the time to leave a review. We're very happy that you are pleased with your purchase. 😊 Good luck with training your dog. 🐾 🐾

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Rated 5 out of 5 stars

Best collar and lead EVER.

Omg. This is the best collar and lead I have ever purchased. My Spaniel is 4 years old and pulled non stop making walks very difficult. It took him 5 minutes to adapt and was walking like an absolute dream. These have changed walking for us both for the better. I cannot recommend this product enough! Thank you so much.

January 10, 2025
Unprompted review
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Reply from The Canny Company Ltd

Wow Kim, thank you so much for such a positive recommendation! 🙌 We're thrilled that you got such a fantastic and immediate result when walking your dog on the Canny. 😊 Your Spaniel is obviously a fast learner! Good luck with your walking training, we hope you both enjoy many happy walks together. 🐾 🐾

Rated 5 out of 5 stars

Boris the Bold

Boris is doing well after five years of pulling my lakeland has actually remembered I am on the other end of the lead 😁

January 3, 2025
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Reply from The Canny Company Ltd

Thank you so much for taking the time to share your experience of walking Boris on the Canny Collar. 😊 We're delighted that it has worked so well for you both, we hope you enjoy many more happy walks together. 😎 🐾

Rated 5 out of 5 stars

Tick tock recommendation

This was recommended by a friend on tick tock ... my xl bully boy , had control on walks pulling wherever he wanted to go ... not anymore though ! Thanks to canny collar he is now an absolute pleasure to walk ,no more pulling, I have total control of my 4st dog ! Wish I'd purchase sooner !! Thanks canny coller and Megan & rocky on tick tock

January 2, 2025
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Reply from The Canny Company Ltd

Thank you so much Debbie for sharing your experience with the Canny, we love to hear stories about xl bullys! 🙌 😊 Good luck with your training and if we can help with anything else, please do not hesitate to contact us. 🐾

Rated 1 out of 5 stars

Lasted 5 minutes

Awful product. My dog chewed through the halti within 5 minutes of us trying to fit it on.
Fitting instructions are confusing, videos don't help either.
Went back to our dogmatic, a far superior and safer option.

January 2, 2025
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Reply from The Canny Company Ltd

Thank you for sharing your experience Jenny and we're sorry that the Canny did not work out for you on this occasion. Good luck with training your dog.

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Rated 4 out of 5 stars

Really like the cannycollar and has…

Really like the cannycollar and has made walking our 6 month old labrador much calmer. Only criticism is the little plastic buckle slides down too easily enabling him to get it off his nose.

December 27, 2024
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Reply from The Canny Company Ltd

Thank you Carole for sharing your experience and for providing some feedback on the collar. 😊 If you have an issue with the noseband coming loose, we have a section about this on our Help & FAQ page here: https://www.cannyco.co.uk/pages/faq. Good luck with training your dog, hope you both enjoy many happy walks together. 🐾 🐾

Rated 5 out of 5 stars

This collar is an absolute saviour

This collar is an absolute saviour! Our strong lab really pulled on the lead and I’ve tried every halti and harness and training exercise
This is the only one that has transformed our walks, it’s now stress free and he walks at heal all the time. The nose part doesn’t even bother him.
Can’t recommend enough - add to your basket immediately

December 9, 2024
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Reply from The Canny Company Ltd

Wow Karen, that's a fantastic recommendation, thank you so much for sharing it with us. 🙌 We're absolutely thrilled that you got such a great result with your dog on the Canny, especially after trying several others. There's nothing like being able to walk your dogs without discomfort is there?! We know how it feels.

Best of luck with training your dog and if we can help with anything else, please don't hesitate to get in touch. 🐾

Rated 5 out of 5 stars

The product and service are exceptional…

The product and service are exceptional and following numerous failed attempts with other collar and leads the canny collar showed immediate results.
The company have a wonderful customer care approach and very kindly fast tracked the item to us.
I cannot recommend them enough.

December 6, 2024
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Reply from The Canny Company Ltd

Wow Richard, that's a ringing endorsement! 🙌 We are so, so pleased that the Canny Collar has given you such good results so early on in your training process. 😊 It's not a quick fix but sometimes with some dogs it just clicks and you improve your walk from the first use. Delighted also that we were able to meet your expectations on customer service, we're only a small business so do try to go the extra mile where we can. It's nice to know that our customers recognise it. 🤩 Thank you once again and hope you and your dog enjoy many happy walks together. 🐾

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Rated 5 out of 5 stars

Excellent service and prompt delivery

Excellent service and prompt delivery . The canny collar colossal is great for our large dogs

December 2, 2024
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Reply from The Canny Company Ltd

Thank you so much Carolyn for sharing your experience of using the Canny Colossus on your dogs. 👍 We are very pleased that it appears to be working well for you all. 😊 Happy also that we could meet your expectations on customer service and delivery time. 🙌

Rated 5 out of 5 stars

This collar has helped massively with…

This collar has helped massively with my husky who pulls like a train.

I'mmote thankful than you can imagine, as are my shoulders

November 11, 2024
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Reply from The Canny Company Ltd

Wow Jay, that's a fantastic recommendation, thank you so much for sharing it with us. 🙌 We're absolutely thrilled that you got such a great result with your husky on the Canny. There's nothing like being able to walk your dogs without pain or fear of falling over is there?! We know how it feels.

Best of luck with training your dog and if we can help with anything else, please don't hesitate to get in touch. 😊 🐾

Rated 5 out of 5 stars

Was posted very quickly and was exactly…

Was posted very quickly and was exactly what I wanted. Looks good quality as well.

October 28, 2024
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Reply from The Canny Company Ltd

Thank you Matthew for taking the time to leave a review. We're happy that the Canny Collar was what you were looking for and the product quality met your expectations. 😊 🐾

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Rated 5 out of 5 stars

Safe comfortable and smart

Great price good delivery very easy to put on does not pull dogs head to one side like a halti ,much more comfortable for the dog and a easy safe walking experience

October 28, 2024
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Reply from The Canny Company Ltd

Thank you Ann for taking the time to leave a review of the Canny Collar. 😊 We are happy that we were able to get your collar to you in a timely manner and that you feel that it is good value for money. 🙌 Good luck with training your dog, hope you enjoy many happy walks together. 🐾

Rated 5 out of 5 stars

Fast delivery

Fast delivery
Collar has made great improvement to walking dog.

October 9, 2024
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Reply from The Canny Company Ltd

Thank you so much, happy we could get your collar there quickly and that you are enjoying walking your dog using it. 😊 🐾

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Have used canny collar and leads before. Love the product.

October 7, 2024
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Reply from The Canny Company Ltd

Thank you for the kind words Tara, we're delighted that you like our Canny products! 🙌 Good luck with training your dog. 😊 🐾

Rated 5 out of 5 stars

Quick response

Quick response, good comms, good, clear, easy to use website.

October 3, 2024
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Reply from The Canny Company Ltd

Thank you so much Brian, happy that we could meet your expectations. 😊 Good luck with training your dog and have a great weekend. 🐾

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Rated 5 out of 5 stars

Excellent service…

Sadly the product was not suitable for our dog but that was not cannys fault, excellent customer service , hopefully they will have a product on future that suits the dog, thank you

September 2, 2024
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Reply from The Canny Company Ltd

Thank you so much Andy for taking the time to share your experience. We're sorry that the Canny didn't work out for you and your dog but happy that we could meet your expectations on customer service. Whatever solution you choose, we hope it works for you both and wish you the best of luck with training your dog. 😊 🐾

Rated 5 out of 5 stars

Great quality

Great quality, fast delivery

August 27, 2024
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Reply from The Canny Company Ltd

Thank you for sharing your experience. 😊 We are delighted that we could meet your expectations of quality and service. 🙌 🐾

Rated 5 out of 5 stars

Excellent product

Excellent product.
The canny collar wish I had found it sooner would definitely recommend if your dog pulls. Tried other brands not worth buying.

September 2, 2024
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Reply from The Canny Company Ltd

Thank you so much Vicky for putting your faith in the Canny! 🙌 We're very happy that you have got such a great result and that you have finally found something that works for you and your dog. Good luck with your training. 😊 🐾

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