Canstar logo
Visit website

Canstar Reviews 

114
•
TrustScore 4.5 out of 5

4.3

Money & Insurance
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and outstanding customer service, noting that agents provide clear advice, thorough explanations, and reliable solutions. People also find the online platform extremely user-friendly and efficient, appreciating the easily accessible information that consistently saves valuable time during all of their searches. However, some reviewers were not happy with the website, noting that search parameters can sometimes feel restrictive and finding specific policy details requires extra effort. Consumers additionally pointed out that navigating certain comparison sections can occasionally prove to be less straightforward than expected.

What people talk about most

Service

Clients share positive opinions on service, noting that staff provide helpful comparison tools and... See more

Website

People report ambiguous experiences with website, as reviewers frequently praise the platform for being easy... See more

User experience

Consumers find user experience to be characterized by great satisfaction, noting that the website is easy to... See more

Customer service

Users describe positive interactions with customer service, expressing deep appreciation for the outstanding... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting the friendly advice,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I chatted with an agent and he informed me of a rebate or such that I will see on my next billing period and to wait until August 1st to seek further assistance as apparently changes are occurring at... See more

Rated 4 out of 5 stars

Canstar provided a lot of information about travel insurance options, which were systematically recorded and in one place. This was a great time saver. It also provided a sort of check list for things... See more

Rated 5 out of 5 stars

I needed to get international travel insurance for a cruise. I was amazed at the reasonably priced options. I’m very happy with the option I chose - Southern Cross. I hope I won’t need to make a clai... See more

Rated 5 out of 5 stars

There are so many comparison sites out there but you have to leave your number knowing someone is going to call you. I like to take my time and with Canstar, I was able to take my time and read all th... See more

Company details

  1. Money & Insurance

Written by the company

Canstar is Australia's original & biggest financial comparison site*. Our expert ratings help you compare home loans, credit cards, health insurance and more.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

114 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(114)

105 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

Best outcome EVER!

From A to Z the experience was fantastic, efficient and fast. I’m very glad I chose to compare with you guys before taking a so important step!

Thank you so much for the assistance and advice!

January 3, 2026
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look