I am located in the United States and was concerned about the Tariff exemption lifting. The Canyon Store rapidly ships my order before the deadline. I have bought a lot of gear from them over the year... See more
Company replied
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I am located in the United States, and generally get as much of my canyon gear from local shops and people I know. We have gone through several canyoneering bags, and my wife is convinced this bag w... See more
Company replied
Received item on time ,however at the time of collection been told to pay £55 customs fees. I would have reconsider my purchase if I knew I had to pay customs fees on top of the delivery charges,... See more
Company replied
Excellent service. Canyon Store was amazing as I ordered a pair of boots for my brother and the courier in the UK delivered it elsewhere , without us being able to track it down. The customer service... See more
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Company details
Written by the company
The Canyon Store (www.canyonstore.be) was founded in 2008 by Daniel Buvens. Since then it's been the number one place to be for all your canyoning gear.
Contact info
Firmin Jacobslaan 44, 3545, Halen, Belgium
- + 32 497 35 89 94
- daniel.buvens@canyonstore.be
- canyonstore.eu
4.6
Excellent
386 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, great prices and a massive range of great gear.
Love it.
April 2, 2021
Reply from The Canyon Store (CanyonStore.be)
Good to hear this, glad you like our shop!
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Very good prices and fast delivery
Very good prices and fast delivery. Would absolutley recommend buying there. Wont be the last time i bought something there.
March 11, 2021
Reply from The Canyon Store (CanyonStore.be)
thanks for the nice review!
Quick responses to answers
Quick responses to answers, but it would be nice if I'd get a mail when products are in delay.
March 3, 2021
Reply from The Canyon Store (CanyonStore.be)
Each product page shows if a product is in stock, and how many items are in stock. If a product is on backorder then this is shown too: “ Available on backorder | Waiting period 1-3 weeks”. In dutch the text “Beschikbaar via nabestelling | Waiting period 1-3 weeks” is shown.
This is also shown in the order confirmation mail: “nabesteld” (backorder).
This is why we dont send separate mails to customers to inform them that a product is on backorder. We only do that if the foreseeable delay is more than 3 weeks.
We hope this answers your question.
Good service
February 12, 2021
Reply from The Canyon Store (CanyonStore.be)
Thank you for the review...
Reply from The Canyon Store (CanyonStore.be)
Happy to be of service! Enjoy your shoes!
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The extra mile.
Ordered a wetsuit and had it shipped to Canada. It was a bit small for me so I brought a bigger one and returned the original one.
After months of nothing (postal issues during covid), canyon store finally received it but were charged port fees which shouldn't have been charged at all. Due to the fact the package was sent to the factory they couldn't pay to take the package.
The staff went out of their way to contact customs and have the fees withdrawn. They then had to redelivered to the factory and processed my refund. All in all, this process took 6 months.
Thanks Canyon Store for not giving up!
January 20, 2021
Unprompted review
Reply from The Canyon Store (CanyonStore.be)
thanks for the nice review!
Fair price and fast shipping
Fair price and fast shipping, with an excellent number of options among canyon products.
January 1, 2021
Reply from The Canyon Store (CanyonStore.be)
thanks for the nice review!
Fast & the right price
December 24, 2020
Reply from The Canyon Store (CanyonStore.be)
thanks for the nice review!
Reply from The Canyon Store (CanyonStore.be)
Thank you for the comment!
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Specialist store with a wealth of…
Specialist store with a wealth of resources - visit site if you are serious about canyoning!
December 14, 2020
Reply from The Canyon Store (CanyonStore.be)
Thanks!
Quick and easy
I am located in the United States, and generally get as much of my canyon gear from local shops and people I know. We have gone through several canyoneering bags, and my wife is convinced this bag we just ordered is superior. I thought ordering out of country would be time-consuming and always wonder if the product will make it. This product arrived as expected ahead of my expectations. I would definitely order from CanyonStore again!
November 30, 2020
Reply from The Canyon Store (CanyonStore.be)
Thank you for your review. We are glad to hear that your package arrived sound and safe. Rodcle backpacks are indeed pretty sturdy material! Hope you enjoy it!
Also, glad to hear that you buy local. Even though we appreciate your patronage, we too find it important to support local businesses. Buying local is good for your community and for the environment.
The service was excellent
The service was excellent and the delivery too. The item I have ordered was extremely well packaged and I had the possibility to track the expedition directly from Canyonstore web site. Last but not least in the box I received ther was a free gift calendar for next year: I really appreciate it!
November 20, 2020
Reply from The Canyon Store (CanyonStore.be)
Thanks!
Reply from The Canyon Store (CanyonStore.be)
Thank you!
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Amazing company
Amazing company! Always fast delivery to the U.S. and great customer service!
October 19, 2020
Reply from The Canyon Store (CanyonStore.be)
Thanks for the review!
Top notch as usual thanks
October 13, 2020
Reply from The Canyon Store (CanyonStore.be)
thanks for the nice review!
My number 1 canyon store!
Quick delivery, clear communication, nice selection of quality material. Everything you expect from a modern webshop!
October 12, 2020
Reply from The Canyon Store (CanyonStore.be)
Thank you for the review. We hope to be of service again in the future, Nick!
I asked for a different delivery adres…
I asked for a different delivery adres and they delivered it on the facturation address. That was the only mistake
Material was good
September 22, 2020
Unprompted review
Reply from The Canyon Store (CanyonStore.be)
When placing an order the customer has the option to indicate an invoicing address and (optionally) a different delivery address. The orders are sent automatically to the warehouse and handled there, based on the information provided by the customer.
Information which is added in the "notes" field is not visible in the warehouse, and cannot be taken into account. The notes field is a default field in the software package, and unfortunately cannot be removed. Otherwise we would remove it.
In this case the customer did not enter a different shipping address, but put the request in a note.
The request in the note wasn't read until the next day, and by then the package had already left the warehouse, and the parcel was sent to the invoicing address. Being fast has its downsides sometimes... :-(
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All good.
I ordered, we discussed if it was the best choice, it was shipped here to the USA and arrived in a timely fashion. Just like it is supposed to be!
September 13, 2020
Unprompted review
Reply from The Canyon Store (CanyonStore.be)
Thank you for your review, Tom. We hope you are happy with the Singing Rock Canyon Sit Protection, and wish you lots of luck with your first steps in canyoning ;-)
Userfriendly webstore,quick response to…
Userfriendly webstore,quick response to all matters,fast and accurate delivery,perfect condition of all urchased items.I totally recommend CanyonStore!
September 1, 2020
Reply from The Canyon Store (CanyonStore.be)
Thank you!
Reply from The Canyon Store (CanyonStore.be)
Thanks!
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