Very disappointed
Very disappointed — did not receive my IP order and support is unresponsive
I placed an order for an IP from CapiHost about 12 days ago, and I still haven’t received it. I have opened multiple support tickets with Orders, Technical Support, and Billing, but I’ve gotten no helpful response or resolution so far.
At this point I feel ignored and frustrated, as I’m paying for a service I haven’t received. Communication has been extremely slow or nonexistent, and there’s been no clear update on when (or if) my order will be fulfilled.
I expected much better customer support and transparency from a paid provider. Definitely not recommended until they improve their support and delivery process.
Reply from Capihost
Hello,
First of all, we'd like to let you know that we have already issued a full refund for your order. We sincerely apologize for the inconvenience and frustration this situation caused.
Unfortunately, your order was affected by an unexpected stock shortage of dedicated IP addresses. While we always strive to provision services as quickly as possible, in this case we were unable to fulfill your request within our usual timeframe, and we understand how disappointing that must have been.
As a gesture of goodwill, we have also sent you a **discount coupon** that allows you to activate the same server for **one month at no cost** once the service is available again. We hope this helps demonstrate that we genuinely value your trust and want to make things right.
We are truly sorry that our communication did not meet your expectations. We've already reviewed this incident internally and are implementing improvements to our order fulfillment and support processes to prevent similar situations in the future.
If you feel that we have resolved the issue fairly by processing your refund and providing additional compensation, we would be incredibly grateful if you would consider updating your Trustpilot review to reflect the final outcome. Your feedback is very important to us, and it helps us continue improving our service.
Thank you for giving us the opportunity to make this right, and we hope to have the chance to serve you again in the future.
— The CapiHost Team