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Capital.com Reviews 14,396

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The customer service is consistently highlighted as exceptional, with many people appreciating the quick response times and the personalized, understanding approach. Consumers find the platform user-friendly and intuitive, noting the straightforward sign-up process and ease of navigation. However, some customers also noted occasional issues with slow waiting/loading times during fingerprint verification. A few people were dissatisfied with the repeated requests for documentation during verification, and some mentioned that customer service responses sometimes came from different agents, leading to a lack of continuity.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praise the support team for being helpful,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the platform's user-friendliness,... See more

Service

Reviewers highlight positive aspects of service. Many customers express satisfaction with the excellent,... See more

Response time

People report positive experiences with response times. Many customers praise the fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Capital.com is an excellent helpful and approachable company. As soon as I joined the platform I was phoned and welcomed informed help was available. Message on a sunday evening expecting a reply over... See more

Company replied

Rated 5 out of 5 stars

I've joined Capital.com through TradingView which has a great integration with it. It offers configurable leverage that allows you to chose your level of risk. Has deep analysis documentation and... See more

Company replied

Rated 5 out of 5 stars

My millionth time here out of gratitude and gratefulness. Since day 1 the most supportive and helpful broker in the game. Whether you may have an issue with withdrawals, deposits, slippage or whatever... See more

Company replied

Rated 5 out of 5 stars

Very fast, very kind, and extremely professional. She demonstrated a level of support that truly reflects the standards of Capital.com. I believe anyone who receives her assistance will be satisfi... See more

Company replied


Company details

  1. Investment Service
  2. Alternative Financial Service
  3. Financial Institution
  4. Stock Broker

About Capital.com

Written by the company

Capital.com is one of the fastest-growing brokers in the industry,¹ with total client trading volumes surpassing $1.7 trillion in 2024.

We exist to help traders make better decisions, by giving them the tools and resources they need to trade with confidence. It’s a mission that’s won us² multiple awards from leading industry authorities, including:

  • BrokerChooser (Annual Awards, 2026) – ‘Best CFD broker’

  • ForexBrokers.com (Annual Awards, 2025) – Best in class for ‘Commissions and fees’, ‘Ease of use’, ‘TradingView’, ‘Crypto trading’*

  • TradingView (Annual Awards, 2025) – ‘Best Forex and CFD Broker in Middle East’

  • Good Money Guide – ‘Best Trading Account’

  • 2024 Online Money Awards – ‘Best Overall Trading Platform’


You can trade on more than 3,000 world-renowned markets with us, including commodities, indices, shares, cryptocurrencies,* and forex pairs.

We’re regulated by the Financial Conduct Authority, Securities Commission of The Bahamas, Cyprus Securities and Exchange Commission, Australian Securities and Investments Commission, and Securities and Commodities Authority.

*We don’t offer cryptocurrency trading in the UK.


More reasons why traders love Capital.com

    ✔️ User-friendly platform and mobile app

    ✔️ 24/7 client support

    ✔️ Fee-free deposits & withdrawals

    ✔️ Fast 0.014-second execution*

    ✔️ One-tap trading

    ✔️ Unlimited watchlists

*0.014 seconds average execution speed (internal server data, Jan–Oct 2025)

VISIT CAPITAL.COM


Any questions? Get in touch with our friendly team around the clock via live chat, WhatsApp, or by emailing support@capital.com.


App Store badge     google play badge

¹We were named ‘Fastest Growing Broker’ by ForexBrokers.com (Annual Awards, 2023)

²As a Group

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Depending on the company, between 62% - 81.31% of retail investor accounts lose money when trading CFDs with Capital.com Group. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

What the industry says about us¹

Written by the company

¹Information presented relates to Capital Com Group.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

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Rated 5 out of 5 stars

I was amazed at how quickly they came…

I was amazed at how quickly they came back to me, (literally within ONE minute) and my issue was resolved. Thomas was amazingly efficient. Thank you.

March 31, 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

It's fantastic to hear about the speedy assistance you received! We appreciate your feedback and are delighted that Thomas could help resolve your issue so efficiently. Your experience truly brightens our day!

Regards

Rated 1 out of 5 stars

With no explanation the Blocked me for…

With no explanation the Blocked me for New Trades i made up to 232K Profit and iam still Waiting for explanation.
I try to Withdraw all my money and iam still waiting for that.
My personal Account Manager say to me everytime that he call me Back without any Information.
Now i‘am gone go to my attonrey and try to make some sort of Clarity….
I don‘t recomend this broker….

March 27, 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

Thank you for taking the time to rate us. Could you kindly reach out to us directly at helpdesk@capital.com so we can further investigate your account status?

Regards

Rated 1 out of 5 stars

I am waiting since 4 days for someone…

I am waiting since 4 days for someone to help regarding a withdrawal. Nobody can help, already spoke with 6 employees. I don't recommend this platform at all. In case you have any problems the customer service is awful!!

March 27, 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. Please reach out to us directly at helpdesk@capital.com so we can better understand your inquiry and assist further.

Regards

Rated 5 out of 5 stars

Very good app and trading platform

March 30, 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello, thank you for your feedback!

We're glad to hear you're enjoying the app and the platform. We look forward to continuing to support you on your trading journey.

Kind regards,
Capital.com

Rated 5 out of 5 stars

Reliable support team

Reliable support team, every time i contact them they resolve my issue. Consistent quality

March 30, 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

It's wonderful to know that our support team consistently meets your needs and effectively resolves your issues! Your feedback is genuinely appreciated and inspires us to continue delivering high-quality service.

Regards

Rated 5 out of 5 stars

Fast, helpful, and available even on a Sunday!

I contacted Capital.com support because I needed to reactivate an old, previously deleted account after mistakenly opening and closing a new one. The support replied super fast, even though it was a Sunday, and helped me resolve the issue quickly and easily. They only needed a few basic details, and the communication via email was excellent

March 29, 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

It's fantastic to hear that you had such a positive experience with our support team, especially their quick assistance on a Sunday! Your appreciation for the efficient communication and resolution is invaluable to us. We’re always here to help, and your feedback motivates us to continue providing excellent service.

Regards

Rated 5 out of 5 stars

Trustworthy company and excellent…

Trustworthy company and excellent service

March 29, 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

We truly appreciate your positive feedback about our service and trustworthiness! Your support means so much to us.

Regards

Rated 5 out of 5 stars

Very Kind and Helping Support

I got Birthday wishes and the Operator named Nikola did his best to solve my problem.

March 28, 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

We're grateful for your wonderful feedback and are happy to hear that Nikola provided such helpful support! It's always our goal to ensure our users feel valued and supported.

Regards

Rated 5 out of 5 stars

Great customer service —Vladimir was…

Great customer service —Vladimir was very cooperative and willing to help. I’ll always use this app; it’s an easy way to navigate with a very friendly user interface.

March 28, 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

We appreciate your kind words about the customer service, especially regarding Vladimir's helpfulness! It's fantastic to know that you find the app easy to navigate and enjoy the user interface. Your support means a lot to us, and we're here to ensure you have the best experience possible.

Regards

Rated 5 out of 5 stars

Good app

Super Support

March 23, 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

It's wonderful to hear that you found the app and our support to be excellent! Your kind words truly uplift our team, and we appreciate your feedback.

Regards

Rated 5 out of 5 stars

Very helpful customer care

Very helpful customer care . I trusted this

March 27, 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

It's wonderful to know that our customer care team has gained your trust and provided you with helpful support! Your kind words are truly appreciated.

Regards

Rated 5 out of 5 stars

Andrea was really helpful

Andrea was really helpful. She tried very her best to assist me. She was very patience too and help me with every step.

March 27, 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

We’re grateful for your generous feedback about Andrea's assistance! Her patience and dedication in guiding you through each step truly reflect our team's commitment to excellent support. We appreciate you taking the time to share your experience, and we look forward to continuing to provide you with the best service possible.

Regards

Rated 5 out of 5 stars

Excellent response from Anthony

Excellent response from Anthony. Many thanks.

March 27, 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

It's wonderful to know that Anthony provided you with excellent support! Your feedback means a lot to us, and we're delighted that you had such a positive experience.

Regards

Rated 5 out of 5 stars

Anthony very kind and helpful

March 27, 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

It's fantastic to hear that Anthony made such a positive impact with his kindness and helpfulness! Your feedback is truly appreciated.

Regards

Rated 1 out of 5 stars

this scammers locked my account without…

this scammers locked my account without explanation

March 27, 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello, thank you for the feedback. We are sorry that we had to make a decision regarding your account termination. However, we believe this was the correct decision with your best interests in mind. We remain available 24/7 via live chat and email, please do not hesitate to contact us if you require any further clarifications.
Kind regards, Capital.com.

Rated 5 out of 5 stars

Quick response and good follow up

Quick response and good follow up. The agent checked back with me next day to confirm everything is fine. Appreciated that

March 26, 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

Your acknowledgment of our agent's quick response and attentive follow-up is greatly valued! It’s encouraging to know that you felt supported throughout your experience. Your feedback truly means a lot to us!

Regards

Rated 5 out of 5 stars

alawys good customer experience

alawys good customer experience - anthony this time

March 26, 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

We appreciate your kind words about the consistently positive customer experience! It’s wonderful to hear that you had a great interaction with Anthony. We’re dedicated to providing excellent service, and your feedback truly motivates us.

Regards,

Rated 5 out of 5 stars

I feel very comfortable trading with…

I feel very comfortable trading with Capital. At the beginning, I had a bit of difficulty with account verification and withdrawing funds. However, Katrina provided very prompt and dedicated support, which made the whole process much smoother. I’m very happy with the overall experience and the support I received.

March 26, 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

Your satisfaction with our support team is greatly appreciated! We're delighted to hear that Katrina's prompt assistance helped ease your experience with account verification and withdrawals. It's wonderful to know that you feel comfortable trading with us, and we truly value your positive feedback.

Regards

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