Capital on Tap Reviews 18,224

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,287 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the application and setup process to be quick, easy, and straightforward, often highlighting the seamless onboarding experience. The service is frequently praised for its efficiency and convenience, with many appreciating the immediate availability of funds when needed. Reviewers consistently commend the customer service and staff for being helpful, responsive, and professional, providing excellent support. The accompanying app is also highly regarded for its ease of use, brilliant functionality, and features like virtual cards and spending controls. However, some customers reported dissatisfaction with the customer service, citing issues like unhelpful responses or conflicting information. A few other people also felt that the service was confusing or inferior compared to other providers.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the ease and speed of the application... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, efficient,... See more

Customer service

Customers had positive experiences with customer service, highlighting the great support, quick responses,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Application

Clients share positive opinions on the app, highlighting its ease of use, quick setup, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick and easy setup with minimal faff - just what busy business owners want Ive called them a couple of times with questions and theres never been a queue, the person/s who answer are English, and... See more

Rated 5 out of 5 stars

Easy application. Decision in minutes. Often in business borrowing can be stressful or just having that additional cash flow when needed. COP application made it easy to follow. Also the app is good,... See more

Rated 5 out of 5 stars

The Capital on Tap card setup process was a breeze and the integration with Xero has been excellent so far. We've already used the Priority Pass and now scoping out how to best use the Radisson VIP. H... See more

Rated 5 out of 5 stars

When you need an injection of cash flow the last thing you need is a cumbersome system from lenders. Capital On Tap was easy to navigate and obtain an early decision with the fascility ready to use s... See more


Company details

  1. Non-Bank Financial Service
  2. Cashback Provider
  3. Financial Institution

About Capital on Tap

Written by the company

At Capital on Tap, our mission is to make running a small business as easy as possible.

We understand that the day-to-day operations of a business can be challenging, which is why we've developed tools and resources that empower business owners to streamline their operations, access fast funding, and earn rewards.

So, if you're looking for a better way to run or grow your business – whether you’re an electrician wanting to buy supplies for your next job or a consulting company wanting to consolidate your team's spend – join the 200,000 businesses across the UK and the US that have placed their trust in Capital on Tap.

The credit card built for small businesses

Written by the company

- Uncapped 1% cashback with no annual fee
- Practical credit limits up to £250,000
- Free company cards with spend controls

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(18,224)

2,045 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Spam mail

Spam mail, you should conduct business better than by cold-call sending mails every two months

June 3, 2026
Unprompted review
Capital on Tap logo

Reply from Capital on Tap

Hi Natalie,

Thank you for taking time to leave a review.

We obtain perspective data from various sources and often send mail directly to businesses within the UK as we believe we have a great product that could help - it's what we're most passionate about!

We understand not everybody will want to apply, so we make it easy for you to opt out from these letters, either via our website (https://www.capitalontap.com/en/apps/opt-out/) or by calling our wonderful Customer Service Team on 0208 962 7401.

You can view more detailed information about all of the steps we take to protect our customers’ data in our Privacy Policy - https://www.capitalontap.com/en/legal/privacy-policy/

Please do call our team on 0208 962 7401 if you would like to discuss this further.

Best wishes,
Capital on Tap

Rated 5 out of 5 stars

I've given it a 5 star because it's…

I've given it a 5 star because it's been game-changing for me and my family. It's helped me startup my business sooner, although I did have an experience for 10-15 minutes where it said I couldn't use the credit card, which may have just been an error. Other than that, it's been terrific. I'm so grateful for the letter that I received from 'Capital on Tap' a week ago. Thanks!
David

June 3, 2026
Rated 5 out of 5 stars

Excellent service from Capital on Tap

Excellent service from Capital on Tap. The application process was quick, simple, and completely hassle-free. Their app is one of the best I’ve used—easy to navigate, reliable, and packed with useful features that make managing finances straightforward. I would highly recommend Capital on Tap to anyone looking for a business credit card with excellent service, a user-friendly app, and a smooth overall experience.

June 3, 2026
Rated 1 out of 5 stars

Very nice manager speak to me

Very nice manager speak to me

June 3, 2026
Capital on Tap logo

Reply from Capital on Tap

Hi Inderjit,

Thank you for your review, we do apologise for the experience you have had and would like to be able to resolve the ongoing issues on your account as soon as possible.

Please feel free to share your customer ID with us, which can be found in your online portal, so we are able to review your account.

Otherwise you are welcome to send us an email referencing COTGRDD-1 and we will get in touch within 1 business day! Alternatively you can call our customer support line on 020 8962 7401 which is available 24/7.

Best wishes,
Capital on Tap

Rated 1 out of 5 stars

I personally wouldn't recommend Capital…

I personally wouldn't recommend Capital On Tap. Payment's always get declined and customer service don't seem to know what it going on. Yeah, they have some pretty good features but they don't make up for their poor service. Don't be fooled. I would recommend AMEX instead.

June 2, 2026
Unprompted review
Capital on Tap logo

Reply from Capital on Tap

Hi Jack,

Thank you for your review, we do apologise for the experience you have had and would like to be able to resolve the ongoing issues on your account as soon as possible.

Please feel free to share your customer ID with us, which can be found in your online portal, so we are able to review your account.

Otherwise you are welcome to send us an email referencing COTGRDD-1 and we will get in touch within 1 business day! Alternatively you can call our customer support line on 020 8962 7401 which is available 24/7.

Best wishes,
Capital on Tap

Rated 5 out of 5 stars

the service was quick and reliable

the service was one touch, it appears they read my mind and know what I am going through, and how much I was in need of the fund and as soon as I requested the funds it was into my Bank account within 1 hour.

June 2, 2026

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