Excellent service from Caple. Willow from Caple rang to confirm delivery details, which was followed up with an email stating delivery would be via DPD. The items were delivered the next day. Would ha... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We came for an experience day as part of setting up our new kitchen showroom. Dan and Jo pulled out all the stops, spent the time showing us all the products and Jo cooked us a delicious 3 course meal... See more
Company replied
Had kitchen fitted two and a half years ago and Caple sink and tap was fitted. Recently the tap started dripping and as it was covered by Caples 5 year guarantee I contacted the firm for help. After s... See more
Company replied
Purchased a sink and tap last year - recently, there was a problem with one of the tap handles having become loose. I had a couple of phone conversations with Caple's Customer Care people, plus a few... See more
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Company details
Information provided by various external sources
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Contact info
Fourth Way, BS11, Bristol, United Kingdom
- 011793819000
- sales@caple.co.uk
- caple.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Amazing customer service
Willow was amazing, really helpful with getting the order processed quickly and pass over the delivery date. Thanks :)
May 18, 2026
Unprompted review
Reply from Caple
Thats great news, thanks for the 5 star review Alex!
Excellent Customer Service from Aaron…
Excellent Customer Service from Aaron O'Brien who investigated the problem with their spares supplier and took quick and responsive action to meet our requirements. Aaron also took on board the issues with cleaning and corrosion risk.
May 18, 2026
Unprompted review
Reply from Caple
HI Andrew, thank you for your fantastic feedback! We're delighted Aaron could investigate the issue quickly and provide responsive support throughout. Caple
This was a replacement for a previous…
This was a replacement for a previous item ordered from this company. I had ordered the wrong size, so my fault, NOT the company’s. The lady I spoke with regarding its return was most helpful and was able to point me in the right direction for the product I needed. I have had dealings with this company in the past and have always found them to be very helpful. The product was dispatched very quickly, meaning I received it two days after placing the order. That is what I call service. Thank you Caple.
May 2, 2026
Reply from Caple
Hi Mr Johns, thank you for your wonderful review! We're delighted our team could help you find the correct product and make the return process easy. It’s great to hear your order arrived so quickly, and we truly appreciate your continued support of Caple.
The first purchase was a set of taps which came apart when customer used it flooding their kitchen, but you did send a letter of apology to me and I still lost my customer.My second experience with ca
My second experience with caple. and my second bad experience with caple.
Difficult to deal with, unable to purchase the aerator on its own (probably £3)
had to purchase the whole kit @ £18, including the ceramic cartridge, which I carry in stock anyway! plus £9.99 postage. Outrageous.
May 15, 2025
Reply from Caple
Hi Brandon, we are sorry that you have had this experience. We do try to have all spare parts available, however some products are only supplied as complete kits. We sincerely apologise for the inconvenience caused and that the service received has not been to the standard you would expect from us.
As a gesture of goodwill, we will refund the delivery charge. Caple
Excellent service from Aaron and Caple
Excellent service from Aaron and Caple, had an issue with our wine cooler (digits not fully displaying). Explained the parts required to resolve and we sorted out the parts there and then, speedy delivery and all resolved.
May 5, 2026
Unprompted review
Reply from Caple
Thank you for your fantastic feedback! We're delighted Aaron could help resolve the issue with your wine cooler. Caple
Person answering ‘phone very polite and…
Person answering ‘phone very polite and helpful.
Advised me on what I needed etc
May 7, 2026
Reply from Caple
Thank you for your kind feedback! We're delighted our team could provide polite and helpful service and assist you with what you needed. Caple
Ordering
Willow was very helpful this morning. As a new customer I am just getting used to ordering and the help I received made things very easy
May 14, 2026
Unprompted review
Reply from Caple
Thank you for your lovely review! We're delighted Willow could help make the ordering process easy for you. We really appreciate your feedback and look forward to helping you again in the future.
Reply from Caple
Thank you for your review Richard! We're delighted you were happy with the service and timing. We really appreciate your feedback! Caple
Customer service is great
Customer service is great. Chan Singh was very helpful and efficient.
Thank you
May 14, 2026
Unprompted review
Reply from Caple
Thank you for your kind feedback! We're delighted to hear Chan was so helpful and efficient. We'll be sure to pass on your thanks!
Had an issue with internal tray for new…
Had an issue with internal tray for new oven. Contacted Caple and same day Aaron confirmed a new replacement one was on its way. Thank you!
May 13, 2026
Unprompted review
Reply from Caple
Thank you for your great review Vicky! We're delighted Aaron could resolve the issue so quickly and arrange a replacement tray for you. We really appreciate your feedback!
Great service
Great service
Shout out to Aaron in customer service who helped straight away and nothing was too much trouble :)
May 7, 2026
Unprompted review
Reply from Caple
Hi Char, thank you for your lovely feedback! We're delighted Aaron could help straight away and make the process easy for you. We'll be sure to pass on your kind words!
Reply from Caple
Hi Nick, thank you for your great feedback! We're delighted to hear Hannah provided such brilliant service. We'll be sure to pass on your thanks!
Caple themselves are brilliant!
Caple themselves are brilliant!
In Particular Willow from the team, whenever asked for assistance has always been fantastic and cannot help enough!
May 13, 2026
Unprompted review
Reply from Caple
Hi Damien, thank you for your wonderful feedback! We're delighted to hear Willow has been so helpful and supportive whenever you've needed assistance. We'll be sure to pass on your kind words!
Wonderful day at Caple studio
Had an experience day with Jo and Andrea — what an informative and enjoyable day! The food was fantastic, and it was great to see the products in action. I’m very impressed with the brand as a whole; there’s so much to offer clients when upgrading their ovens.
May 12, 2026
Unprompted review
Reply from Caple
Hi Kerry, thank you for your lovely review! We're delighted you enjoyed the experience day with Jo and Andrea and loved seeing the products in action. It's great to hear you were impressed with the day. Come back again soon. Caple
We only needed a head for our kitchen…
We only needed a head for our kitchen extender tap. However the kitchen was purchased 8+ years ago and we thought that the part might be obsolete. Emma sent me the link with the part within minutes & it’s now en route. The process could not have been simpler. Thank you
May 12, 2026
Unprompted review
Reply from Caple
Thank you for your wonderful feedback! We're delighted Emma could help you find the correct part so quickly. We’re so pleased the process was simple and straightforward for you!
Reply from Caple
Thank you for your fantastic feedback! We're delighted to hear Willow was so helpful and that you received great service. We'll be sure to pass on your kind words!
Pure quality and excellent customer…
Pure quality and excellent customer service, my go to supplier when needed.
April 27, 2026
Reply from Caple
Thank you for your wonderful feedback! We're delighted to be your go-to supplier and truly appreciate your kind words about our quality and customer service.
Great aftersales service
I can't praise Caple enough for their after sales service (and obviously their kitchen products). I was helped with a warranty matter by Chan, who couldn't have done more to understand and resolve my problem, promptly and courteously. Im a very happy customer
May 7, 2026
Unprompted review
Reply from Caple
Hi Jennifer, thanks so much for the 5 star review! We're glad to hear Chan was able to resolve your problem, please let us know if there is anything else we can help you with. Caple
Multiple appliances failed in short time
Extraction hood lasted 1.5years until the fancy control panel stopped working. Warranty claim for repair was a painful process with 3 attempts of repair until they approved control panel replacement. Then the induction hob burned out sending horrible smell in the kitchen. No warranty, obviously and been replaced by other brand. Waiting for the oven and fridge to pack it up so I can finally get rid of caple appliances on my kitchen. Not my choice, kitchen designer.
May 8, 2026
Unprompted review
Reply from Caple
Hi Marcos, We’re sorry to hear you’ve been disappointed with your experience. Having reviewed our records, we can see the appliances were originally supplied in February 2022, which would make them over 4 years old and therefore outside of our warranty period. We can also see that we attended regarding the hood in late 2023, where replacement parts were fitted across two visits to resolve the issue.
We haven’t received any further reports since then regarding the hood or other appliances. If you are currently experiencing issues with any Caple products, please do contact our Customer Care team directly and we’ll be happy to look into this further for you! Caple
Reply from Caple
Hi Karen, thanks so much for 5 star review. Please let us know if there is anything else we can help you with. Caple
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