Been playing online with this Casino for 2 years plus.....there never was a issue depositing/withdrawing from my account.Until 2 1/2 weeks ago,they said no longer can send e-transfer to my e-mail,back... See more
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Been playing online with this Casino for 2 years plus.....there never was a issue depositing/withdrawing from my account.Until 2 1/2 weeks ago,they said no longer can send e-transfer to my e-mail,back... See more
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always a pleasure playing all my favorite games i love and more. payouts are almost always in my account earlier then promised, tech support and my buddy Chip are very knowledgeable and always eager... See more
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Captain casino is 100 percent my number 1 online casino i love and believe the gifts and support and games are magical and lucky.. So....well 'nevermind, just join 'X' ""WoW , dont miss a chance... See more
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Hi I win 3000 nz dollars and only receives 2100 and nothing to do with bonus first time I have ever been short before. I have proof of the winnings . This has never happened before I always get paid t... See more
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always a pleasure playing all my favorite games i love and more. payouts are almost always in my account earlier then promised, tech support and my buddy Chip are very knowledgeable and always eager to help out in anyway they can. thank-you to the entire staff and personal of Captian Cooks Casino for all the wonderful moments that i have had playing, winning, and losing. lol

Reply from Captain Cooks Casino
the VIP points they offer are offered are not what they seem... I deposited money and earned almost 200$ of VIP points and they will not let me cash it in to use on their site.This is their reply:
"In the event that the casino deems a player to have misused a casino account for the exploitation of promotional offers, without ever demonstrating any degree of risk with personal funds or serious intention to play, the redemption of all such promotional offers, including but not limited to signup bonuses, will be suspended until such times as the player demonstrates a playing history whereby a risk of personal funds is periodically demonstrated at the casino."

Reply from Captain Cooks Casino

Reply from Captain Cooks Casino

Reply from Captain Cooks Casino
I was completely joked when I received 25 bonus bucks to play! Thank you.

Reply from Captain Cooks Casino
MOST DEFINITELY RECOMMEND SPINNING ON CAPTAIN COOKS CASINO AS THEY'RE THE FIRST CASINO IVE PLAYED ONLINE AND ACTUALLY WON REAL MONEY WITHOUT ANY B.S !!! JUST TO BE ABLE TO WIN A GOOD AMOUNT HERE AND THERE BUT THEN I THINK GO HIGH OR GO HOME SO I BET HIGH AND THERE IT GOES STILL KEEPING THE POSITIVE VIBE AND LEAST EXPECTING BUT HOPING YA GOTTA LOVE EM CASINO REWARDS THOUGH I DIDNT BELIEVE TO CHECK THEM UNTIL ABOUT 6 MONTHS AGO NOW I CHECK EM EVERYDAY YUP 25 FREE SPINS CAN REALLY PAY OFF THANK YOU CAPTAIN COOKS IM JUST WAITING FOR YOU TO VERIFY MY LEGIT INFO AND MY 2G WILL BE PUT TO MUCH NEEDED USE THX 4 KEEPING IT REAL WHEN NO ONE ELSE DID 👊🏽💯❣️ IM SPINNY 4 CAPTAIN COOKS LOVE ME JEB 1976❣️💯👊🏽
If youre looking for a fast withdraw this is not the place. They hold for 48hrs then release BUT only on a business day . I withdrew on a wednesday afternoon 4pm (NZ time) and it never got released to my bank till Monday 1pm my time. They also leave it there for you too hopefully use right up to they process it. Such good games but a horror on waiting for a withdraw.

Reply from Captain Cooks Casino
this is my complaint regard this casino and all they other ones on there platform meaning ,zodiac,casino,yukon,quatro and so on,so let me bigging,by saying we should be able to get our money right away when we collect we shouldnt have to wait 3 days to receive our money ,but they say we have to wait to get our money for securaty reason,personaly that is total BS.. that is just a way for you to spend your money back so you can lose it all like me,i won 700 hundred at captain cooks casino on the same day i won 600.hundred at yukon gold on the same day,well of course i have to wait 3 days to get my money so stupid me thinking i will win if i keep playing with the money i won,but noway they took it all again from me ,they are a bunch of thieves as far as i am concern,do not spend your winings back because you will loose it all,its all program to loose,so thats my advise to you guys,watch this they are going to answer me by saying we understand your frustration,they dont understand because there not loosing there money there taking our money and getting rich doing it.

Reply from Captain Cooks Casino
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