Captain Cooks Casino Reviews 

5,449
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Been playing online with this Casino for 2 years plus.....there never was a issue depositing/withdrawing from my account.Until 2 1/2 weeks ago,they said no longer can send e-transfer to my e-mail,back... See more

Company replied

Rated 5 out of 5 stars

always a pleasure playing all my favorite games i love and more. payouts are almost always in my account earlier then promised, tech support and my buddy Chip are very knowledgeable and always eager... See more

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Rated 5 out of 5 stars

Captain casino is 100 percent my number 1 online casino i love and believe the gifts and support and games are magical and lucky.. So....well 'nevermind, just join 'X' ""WoW , dont miss a chance... See more

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Rated 5 out of 5 stars

Hi I win 3000 nz dollars and only receives 2100 and nothing to do with bonus first time I have ever been short before. I have proof of the winnings . This has never happened before I always get paid t... See more

Company replied

Company details

  1. Online Casino or Bookmaker
  2. Casino

About Captain Cooks Casino

Written by the company

CaptainCooks.Casino is a premier online casino that offers players an unparalleled gaming experience.

With a focus on providing a safe and secure environment using latest encryption and security protocols, CaptainCooks.Casino is committed to ensuring that players can enjoy their favorite casino games without any worries.

Captain Cooks Casino boasts a wide range of games, including popular titles like blackjack, roulette, and slots, as well as exciting new games that are constantly being added to the site such as live dealer.

With fast payouts, amazing loyalty bonuses, and 24/7 customer support, CaptainCooks.Casino is the ideal choice for anyone looking for a superior Online Casino experience.

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4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.4

All reviews

(5,449)

722 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Id problems

Id problems. If you’re from Ontario you’ll have an issue with uploading your id to have a withdrawal approved. The site insists that there is a date issued appearing on the id. Ontario doesn’t put a date issued on a driver’s licence. The date of expiration should confirm that the driver’s licence is valid. Having to then upload a passport is the only work around. If you’re licensed to offer gaming in Ontario maybe you could update your policies to reflect what are the government policies in the jurisdiction rather than having customers jump through hoops to comply. Once the hoop jumping is complete there’s still a long wait period to receive funds. Enough of your excuses that you have to ensure security of the funds transfer process. Do the numerous other sites that process withdrawals with hours rather than days send their funds out without regard to secure transfers? I think not.

May 8, 2026
Unprompted review
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Reply from Captain Cooks Casino

Thank you for your feedback. If you are paying from Ontario, you will need to comply with the relevant regulations and this will involve having up to date identification. This applies to all casinos that follow the licensing rules.
If you having issues, please contact our 24/7 support team who will be able to assist you and help you get your winnings.

Best of luck at the casino.

Rated 5 out of 5 stars

Great service

Great service

May 7, 2026
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Reply from Captain Cooks Casino

Thank you for your positive feedback! We're always here to provide great service at Captain Cooks Casino.

Rated 5 out of 5 stars

Fast and friendly great customer …

Fast and friendly great customer service 👌 👍

May 7, 2026
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Reply from Captain Cooks Casino

We're glad you appreciate our fast and friendly service! Your satisfaction is our top priority at Captain Cooks Casino.

Rated 5 out of 5 stars

Finally got a bonus

Finally got a bonus. Greatly appreciated, thank you.

May 4, 2026
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Reply from Captain Cooks Casino

Congratulations on your bonus! We're always happy to add a little extra to your gaming experience.

Rated 5 out of 5 stars

Interesting

The only way I could do that was if you wanted me too I could come and pick it out and then I can go pick up it from

May 6, 2026
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Reply from Captain Cooks Casino

We're glad you're enjoying your experience with us! Keep playing and winning at Captain Cooks Casino.

Rated 5 out of 5 stars

awesome

awesome service

May 5, 2026
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Reply from Captain Cooks Casino

Thank you for your kind words! We strive to provide the best service at Captain Cooks Casino.

Rated 5 out of 5 stars

Great casino with awesome payouts

Great casino with awesome payouts! More payouts then any other casino that I have played. Love playing at Captain Cooks!

May 4, 2026
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Reply from Captain Cooks Casino

We're thrilled to hear you're enjoying our payouts! We hope you continue to have great luck with us.

Rated 5 out of 5 stars

Great

Great services

May 4, 2026
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Reply from Captain Cooks Casino

We're glad to hear you're satisfied with our services! We aim to provide the best for our players.

Rated 5 out of 5 stars

Love this site

Love this site

May 3, 2026
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Reply from Captain Cooks Casino

We're thrilled to hear you love our site! Thank you for your support.

Rated 5 out of 5 stars

Great service

Great service

May 3, 2026
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Reply from Captain Cooks Casino

We're glad to hear you're satisfied with our service! We aim to provide the best for our players.

Rated 1 out of 5 stars

Spent over 200 no bonuses best line hit…

Spent over 200 no bonuses best line hit was 60 cents waste of money no entertainment value

May 3, 2026
Unprompted review
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Reply from Captain Cooks Casino

Thank you for the review. Luck has its quiet moments, but it can shift in a single spin. Many of our biggest winners came from a slow streak right into a standout hit. It might be worth exploring our "hot" games marked with the fire icon for a fresh run. Wishing you a far more rewarding session next time at the casino.

Rated 5 out of 5 stars

Human

I'm happy game

May 3, 2026
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Reply from Captain Cooks Casino

We're happy to hear you're enjoying the game! Keep having fun.

Rated 1 out of 5 stars

Avoid this casino at all costs

Avoid this casino at all costs. Their terms are completely archaic and designed to ensure you never actually see a payout. I deposited $5 and received a $25 credit, only to be buried under a ridiculous 30x wagering requirement. Even after wagering hundreds of dollars on table games, I found out they only count for a tiny percentage of the requirement. Even switching to slots didn't help because the "playthrough" is nearly impossible to clear.

In today's market, there is zero reason to play here. Competitors under iGaming Ontario like BetMGM and Party Casino offer near-instant withdrawals (often within minutes) and don't force a $50 minimum cashout.

Captain Cook's, on the other hand, forces a three-day "pending" period where your money just sits there. It is clearly a tactic to bait you into reversing your withdrawal and losing it all. If you even try to withdraw a small portion of your winnings, they reset the entire waiting period. This platform is nonsensical and has failed to keep up with modern standards. Save your money and go to a site that actually respects its players.

April 30, 2026
Unprompted review
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Reply from Captain Cooks Casino

Thank you for sharing your thoughts. Bonus wagering is a standard feature across the industry, and our games are built to deliver strong returns thanks to our Highest Win Rate Guarantee. You can read more here: https://www.casinorewards.com/en/highest-win-rate-guarantee

Payouts move through secure handling to protect every player, and our 24/7 team can walk you through the fastest cash-out option for your account. Reach them anytime at support@crhelpdesk.com.

Wishing you the best of luck on your next session.

Rated 5 out of 5 stars

Great bonus

The fact that cadino rewards accumulates this extra bonus for us

April 29, 2026
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Reply from Captain Cooks Casino

We're glad to hear you're enjoying our rewards system! Keep playing and accumulating those rewards.

Rated 5 out of 5 stars

I would love yo win big

I put alot ov money's in ur casino

May 1, 2026
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Reply from Captain Cooks Casino

We appreciate your support and hope you continue to enjoy your gaming experience with us!

Rated 5 out of 5 stars

Fast

Fast, easy and efficient

April 30, 2026
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Reply from Captain Cooks Casino

We're pleased to hear you found our service fast, easy, and efficient! We strive to provide the best experience for our players.

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