Renewed for another year, but had to start again, policy didn’t roll over, then direct debit was refused... final got it sorted, but then after renewing got about t 6 emails telling me my policy was r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would recommend Captain Cover to all concerned or who ask me. Ihave dealt with them from just insuring my daughters phone . To also claiming for a damaged phone and the process was easy to do , the... See more
Company replied
Fast, reliable. Also everyone I came across was very helpful on phone or email guiding me through the process. Technicians actually email you through some of the steps to confirm state of mobile and c... See more
Company replied
I have used this company for over 3 years and I can say it is a very reliable company at a valuable price.
Company details
Information provided by various external sources
Providing premium gadget insurance at competitive rates. We believe that buying insurance should be simple, easy, straightforward and affordable. Our wide selection of covers is designed to meet multiple needs and budgets. All claims are handled in the UK. Operations regulated by the Financial Conduct Authority. Instant quotes 24/7 available online.
Contact info
4.5
Excellent
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you really good service from …
Thank you really good service from Captain cover
December 29, 2017
Unprompted review
Reply from Captain Cover
Dear Susan,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
We are happy to learn that you have experienced a really good service and wish you all the best for the future.
Kind regards,
Captain Cover Team
Advertisement
Fast and accurate service so far
December 24, 2017
Unprompted review
Reply from Captain Cover
Dear Dr B Martinez,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
We are delighted to learn that you have experienced fast and accurate service so far and wish you all the very best for the future.
Kind regards,
Captain Cover Team
It's was easy to set up and I was …
It's was easy to set up and I was covered straight away on my phone at a good monthly price
December 24, 2017
Unprompted review
Reply from Captain Cover
Dear David,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
We are happy to learn that you found the process easy and wish you all the very best for the future.
Kind regards,
Captain Cover Team
Web site could be easier to navigate …
Web site could be easier to navigate but when I called the office every thing was done to help
December 22, 2017
Unprompted review
Reply from Captain Cover
Many thanks for choosing Captain Cover and sharing your feedback with us.
We are pleased we could help over the phone, if you need anything further please don't hesitate to contact us.
Kind regards,
Captain Cover Team
Reply from Captain Cover
Dear Jakub,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
We wish you all the best for the future.
Kind regards,
Captain Cover Team
Advertisement
Excellent customer service quick payment
October 16, 2017
Unprompted review
Reply from Captain Cover
Dear Natacha,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
We wish you all the best for the future.
Kind regards,
Captain Cover Team
Easy cover not yet claimed but very …
Easy cover not yet claimed but very protected for the £!!
October 16, 2017
Unprompted review
Reply from Captain Cover
Dear Keiran,
Many thanks for choosing Captain Cover and sharing your feedback with us.
We do hope that you will enjoy using your devices without any problem at all but if you ever need us in the future, please do not hesitate to contact us.
Kind regards,
Captain Cover Team
Reply from Captain Cover
Dear Sean,
Many thanks for choosing Captain Cover and finding the policy easy to take out. .
We do hope that you will enjoy using your devices without any problem at all but if you ever need us in the future, please do not hesitate to contact us.
Best wishes,
Captain Cover Team
Reply from Captain Cover
Dear Lee,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
We wish you all the very best for the future.
Kind regards,
Captain Cover Team
Advertisement
Dropped my phone - Cracked the Screen
Made a claim. Filled out the form. Sent the phone off. two days later I had a new shiny S8+ in my hand. I will be recommending these guys to everybody. Excellent company.
October 13, 2017
Unprompted review
Reply from Captain Cover
Dear Ollie,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
It is always important to us to receive feedback from customers who have had to make a claim and are then willing to recommend our company to others.
We hope that you will enjoy using your new shiny S8+ and we wish you all the best for the future!
Captain Cover Team
Reply from Captain Cover
Dear Richard,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
We wish you all the very best for the future.
Kind regards,
Captain Cover Team
Good company, but...
Good company, don’t agree with the price increase for existing customers though with no claims!
October 13, 2017
Unprompted review
Reply from Captain Cover
Dear NIck,
Many thanks for choosing Captain Cover for yet another year.
We do hope that you will enjoy using your devices without any problem at all again but if you ever need us in the future, please do not hesitate to contact us.
Best wishes,
Captain Cover Team
Charge me for no reason 29£ when you …
Charge me for no reason 29£ when you want. Impossible to contact to your company. I wanna i all money back and cancel this contract
October 13, 2017
Unprompted review
Reply from Captain Cover
Dear Mr Tomas Vaitkus,
We are sorry to learn that you felt unsatisfied with our services.
Please note that our operations are authorised and regulated by the Financial Conduct Authority (FCA).
Further to your call yesterday, we do appreciate your feedback and you giving us the opportunity to explain why your payments were due and resolve your misunderstanding.
Kindest regards,
Captain Cover Team
Advertisement
Easy to set up and good prices.
Easy to set up and good prices. Haven’t had to claim on my insurance, fingers crossed, so cannot comment on other aspects of this brand. But so far so good.
October 13, 2017
Unprompted review
Reply from Captain Cover
Dear David,
Many thanks for choosing Captain Cover.
It's nice to learn that you've appreciated our easy set up and good prices.
We do hope that you will enjoy using your devices without any problem at all but if you ever need us in the future, please do not hesitate to contact us.
Best wishes,
Captain Cover Team
Unbelievable how crafty they were to …
Unbelievable how crafty they were to get out of replacing my phone stolen from me on a beach and took over two months to make the decision, complete waste of money and time
August 29, 2017
Unprompted review
Reply from Captain Cover
Dear Jay,
Whilst we are sorry to learn that you felt unsatisfied with our services, we can assure you that all claims are handled within the guidelines set out by the Financial Conduct Authority and other industry regulatory bodies.
Should you wish to receive more information, do not hesitate to call us on: 0333 400 8179 or send us an email to: assist@captaincover.co.uk - we’ll be glad to provide further assistance.
Kindest regards,
Captain Cover Team
Had my phone stolen and they got me a …
Had my phone stolen and they got me a like for like replacement within a week
July 11, 2017
Unprompted review
Reply from Captain Cover
Dear Becky,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
We were sorry to learn about your stolen phone and we hope that you'll be enjoying the new one without any problems at all.
Nevertheless, if you ever need us in the future, do not hesitate to contact us.
Kindest regards,
Captain Cover Team
New Customer
Great quick sign up ...... haven't had the chance to use the insurance side yet !
July 8, 2017
Unprompted review
Reply from Captain Cover
Dear Simmone,
Thank you for choosing Captain Cover and providing us with your first review.
Now that you've had a great quick sign up, we wish you all the best for the future.
Kindest regards,
Captain Cover Team
Advertisement
All good thanks took me 5 minutes to …
All good thanks took me 5 minutes to get phone insurance
July 8, 2017
Unprompted review
Reply from Captain Cover
Dear Denver,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
We aim to provide insurance that is quick and easy to set up.
Best wishes,
Captain Cover Team
Very happy with the price and cover
Very happy with the price and cover. taking out and paying for the policy was very straightforward and quick. I would use them again and would definitely recommend!
July 7, 2017
Unprompted review
Reply from Captain Cover
Dear Debbie,
Thank you for choosing Captain Cover and sharing your 5* experience with us.
We are delighted to learn that you are very happy with the price and cover.
And it is indeed rewarding when customers receive what we always strive for - straightforward insurance that is quick to take out and pay for.
We wish you all the very best for the future,
Captain Cover Team
Very good website
Very good website. User friendly and simple to understand. If paying over 12 months make sure you check you emails thoroughly and sign the credit agreement form which comes from another company.
Overall, an easy process.
July 6, 2017
Unprompted review
Reply from Captain Cover
Dear Deb,
Many thanks for choosing Captain Cover and providing us with your feedback. Yes, the credit agreement is part of the service supplied by our payment provider Premium Credit. That allows customers to choose monthly payments with 0% APR.
We are happy to learn that you found our website user friendly and simple to understand.
Best wishes,
Captain Cover Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.