Capture One Reviews 125

I was suddenly stuck with editing my picture in Capture One and couldn't do anything.
I contacted the technical support of Capture One which answered very quickly by providing advice. As I am not very good with the technical side of computers in the following two emails Sergi tried to navigate me through the process. In the end it was a problem of Apple and Capture One is running smoothly as usual.
Very satisfying experience with a dedicated technical support team at Capture One. Thanks!

I am updating the Capture1 fiasco.
Eventually I was helped by Rayen who generally took an interest but could not rectify the problem but referred it over to Irina who finally solved the problem.
This was originally a SIMPLE change of email address which has been an ordeal. Capture 1 needs to take a hard look at its abysmal help system, I could not log in so I could receive help!
Most importantly if it had not been for being able to make these posts on Trust Pilot I would not have been able to resolved this mess as I was simply locked out of their system, so 5 stars for Trust Pilot

I have had patchy customer service from this company in the past, sometimes very poor (comedically so - no solution to a big problem until around 10 months later when they said 'oh about your problem, buy the newest version and it MAY fix it').

However, in the last 6 months or more I have raised a few support tickets, and each has been responded to quickly and comprehensively - this time by Sergi.

I hope this is the new norm, as it has made the product much more useful having these newer, better levels of support.

I've only been using Capture One Pro fully since moving from Lightroom in Jan 2024. It's a complex product with some great features which speed up my workflow and enable me to get the best out of my images. During that time I have needed support to understand C1P and when things happened that I didn't understand. It was great to have a real person to interact with. The response (mostly from Victor) was always friendly, helpful and patient. Each time he managed to find a resolution to the issues I raised.
It makes such a pleasant change from most companies today where helpdesk support leaves a lot to be desired. Thank you Capture One and Victor in particular.

Customer service unwilling to extend my discounted annual sub rate due to being 3 days late. I had paid all 12 months of the previous year. Customer for > 2 years.

Excellent service, very competent and very fast (solution found within the day!). It was really perfect. Many thanks.

Very fast and helpful customer service. Replied to emails promptly and provided workable solutions. Staff very friendly.

Had a slight problem was sorted within an hour or so even though I am a potential customer

Had a problem importing raw images from iPhone 15 Max Pro. Contacted Capture One and Sergi solved the problem immediately

I had a scary issue concerning a hard drive crash and fear of loosing 5000+ images. I searched the user forum and found nothing. Reached out to tech support and had an answer with a really simple and straight forward solution pretty much within the hour.
Thank you Victor at Capture One support.

Victor was easy to talk to and understood my issues. We worked with zoom very well and got all my issues resolved. I'm very happy to have this support and Victor was amazing

Great product, but worst customer service.
Every time there is a problem with the software and you are trying to seek help, you either get a completely ignorant reply or nothing.
The software which is not cheap is very often obsolete and you need a new upgrade.
As a professional you never feel that you can rely on getting any help when your product suddenly doesn't work. Very frustrating and I wish there was a similar product out there where they would actually take care of their customers.

Wow....incredible lack of support - the form on the website is broken and the bot is useless. Compared to Adobe support they are woeful. Software is good but I think I'll have to give up and use Lightroom instead. Oh wait Light room doesn't support tethering for `Fuji cameras - whats wrong with these people?

Customer service is always helpful and prompt. This one took a bit longer than most, perhaps because my question took some time to assess required a detailed, video screen shot answer using the image I submitted. The reply significantly improved my understanding of healing and cloning layers.

Capture One is an exceptional photography development software. In addition, I have found the support team to be outstanding - friendly people who go out of their way to resolve any issue that may arise.

I made an enquiry because tethering was not working. They advised me over several months. I finally solved the problem by creating another user on my Mac. Thank you for your kind support.

Got a Sony version with camera. Suddenly they deactivated the product with no warning and this rude message, showing this company care for their customers:
"I purchased Capture One Express with my camera. How is it possible for you to deactivate my license?
While Capture One Express may have been bundled with certain cameras, it has always been available as a free software. The license provided with the camera purchase does not entail a monetary transaction for the software itself."

A few weeks ago I submitted a support request regarding C1 not moving files. The C1 support desk collected additional info from me and concluded that it was an issue that would need further investigation. They tried to help me through a workaround that unfortunately didn't work. However, in the next software release the problem disappeared. Happy customer!

Bugs do happen and when a new camera arrives it doesn’t always go according to plan. I encountered an issue with DNG files created from Nikon Z8 RAW files. I submitted a bug report and uploaded the log files and screen recordings of what was happening. I was prepared for a long wait and a workaround but in fact I was contacted quickly by CaptureOne support and explained the issue more precisely. Despite being told not to get my hopes up, a fix was released a couple of days later. That’s how it should be done !!

Had a crash issue due to a file-bug.
I sent a Bug-report and after a short back and forth with the support-crew to pinpoint the error - they updated the application a couple of days later having fixed the bug.