Ryanair Car Hire Reviews 

And I am giving that star only for a nice driver on the shuttle bus who hopefully won’t be working for this shitty business for long.

The rest was awful. We’re currently in dispute with Wiber/Ryanair over several completely unfair charges made to our card after we had flown back to the U.K and we are convinced that our card was marked as soon as we didn’t take up their insurance (as we had it) as the MD of the place was visibly annoyed and just wouldn’t let it drop. That hard sell as soon as we’d landed for our holiday was totally off, but more than that - we jumped through every hoop at every stage (uploading all the photos, videos, treating the car like a Princess made of glass - all of that stuff you have to do in this shitty business proposition
to try and escape with your money) and still this happened. Ryanair market this as seamless and convenient when in reality it was the absolute opposite every step of the way. We would have been far better off using one of the main companies, under our own steam. Do not go near this - they do not care about you as customers one little bit. Never ever again Ryanair, and that goes for flights too.

Booked through Ryanair Car Hire and collected from Avis Cork Airport. Our booking confirmation indicated a €2,000 excess/deposit, but at collection Avis told us this was incorrect and that Avis's terms overrode the Ryanair/CarTrawler information. We were then required to have a €3,500 hold placed on our credit card and had to increase our credit limit to collect the car.

Despite raising this discrepancy, our complaint was repeatedly closed without properly addressing why the booking information differed from the amount required by Avis. I would strongly recommend checking the rental company's excess and deposit requirements directly before travelling.

On top of that we booked an SUV and were given a Skoda Octavia which apparently was an upgrade according to Ryanair complaints. I'd book direct with a hire car company in future

My experience with Ryanair Car Hire was extremely frustrating from start to finish.

The booking information suggested that a credit card capable of covering a €3,000 excess would be sufficient. Based on this information, I made sure I had enough available credit. At the time of collection, my credit card had a €5,000 limit and only €68.43 had been used.

Despite this, the rental company refused to hand over the vehicle, claiming my available credit was insufficient. After reviewing the matter with my bank, I have no reason to believe that a lack of available credit was actually the problem.

What made the situation even worse was Ryanair Car Hire's customer service. It is extremely difficult to get help from a real person, communication is largely handled through automated systems, and resolving anything takes far too long. When you are standing at a rental desk abroad with a problem, there is effectively no practical support available.

Instead of investigating the discrepancy between the booking information and what happened at the desk, the response was essentially to refer me to the terms and conditions and imply that the problem was my responsibility. From a customer's perspective, that is simply not acceptable.

As a result, I paid for a rental car, received no vehicle, lost valuable holiday time, and am now forced to pursue a chargeback through my bank in an attempt to recover my money.

If everything goes smoothly, Ryanair Car Hire may be fine. But if something goes wrong, do not expect quick support, practical assistance, or a customer-focused resolution. Based on my experience, I cannot recommend this service.

We hired a car for a three day period through RyanAir from Beauvais Airport.
However, we never received any confirmation email from them.
There was no component on the App that related to car hire and the staff at the RyanAir desk at the airport were not interested in helping us; the service is outsourced to a third party. We had to hire another car for the same period from Beauvais Airport, so effectively we paid for a hire car twice.
RyanAir were impossible to contact - the email address we were provided with was no longer providing a service to RyanAir and they did not provide us with an alternative nor bother to forward our email on.
We phoned them as soon as we could, later the same day we took another car, only to have to wait on the phone for an extended period of time and then during that time we managed to get connected to an online chat who merely reiterated that a third party was involved and it wasn't their responsibility.
We were provided with a phone number but we weren't able to connect the call from Australia once we got home.
We sent numerous emails but all to no avail and then finally we managed to get hold of the customer service department only to be told that we didn't try to make contact with them until 6 weeks after the event. Unbelievable!! That was when we finally got the correct information to contact the customer service and attached all the other unanswered emails. They only acknowledged the email sent correctly and they were not interested in any of the detail in the attachments. They claimed that we only made contact with them 6 weeks later and by then it was then far too late to have any recompense!!!

Yes, looks cheap but don't fall for the endless hard sell. Just booked with them and their system pre-fills in collection time becasue it know yr flight. So far so goods, except the confirmation email that comes. through tells me that though I am set to collect car 4.00pm on a Saturday, the car hire desk in CLOSED. I get on to their useless whatsapp chat and they suggest moving my collection time! I say, what, you mean by a day and a half? Their customer service which seems quite stroppy, tells me that i collect the car using a key box. I query this because of course, at some point they will need to take a deposit and see my driving license and passport. The idea of using the key box also contrary to the instruction on their car hire voucher. So... it';s wasted some hours of my time and I'm cancelling having failed to get any satisfactory assurance the car hire will be open during bthe Saturday I need to collect! Just don't go near this company. Pay £1 more and use a proper company!

Stay far away from this. Ended paying double charge since the car rental Company would not hand out the Keys before I paid extra insurance charge, since it was late at night i ended up paying as i had no other option and thinking Ryanair would compensate. Ryanair refused everything. Rent your car directly at with the rental Company and save yourself alot of money and frustration

No customer service. I booked a car and couldn't contact anyone about not receiving it. Their chat does not work, there is not other method to contact them so you're stuck.

Ryanair’s “full name on credit card” policy deserves a place in the Louvre of corporate booby traps.

In the UK, banks usually issue cards with initials, not full first names. Most normal humans have absolutely no idea you’re apparently supposed to request a government-grade fully spelled-out ceremonial card in advance of hiring a Fiat Panda in rural Italy. Some banks won’t even issue one at all. But Ryanair and the car hire companies know this perfectly well.

And before anyone says “you should’ve read it properly”... yes, technically. We booked things last minute and weren’t as forensic as usual. Lesson learned. But there’s a difference between transparency and hiding a tripwire in small print and pretending it’s customer protection.

Booking through Ryanair car hire is like buying a £10 sandwich and discovering the bread, plate, napkins, and personal safety are optional extras.

We arrived at the desk, exhausted after nearly 12 hours away with two small kids, miles from our accommodation, two hours away in the middle of nowhere, only to be told that because the card said “J Smith” instead of “John Smith,” we’d need to pay an extra £380 for insurance.

The card worked, matched the booking, matched the ID and belonged to us but tragically failed the sacred Full First Name Ritual.

What criminal mastermind was this policy designed to stop exactly? “Curse you, Inspector, I almost got away with renting this Vauxhall Corsa using my own functioning credit card!”

And that’s the genius of it. They know people at that stage don’t really have a choice. You’re abroad, stranded, tired, and already committed. Just cancel isn’t a realistic option when you’re standing in an airport car park wondering if your holiday has become a side quest.

Judging by the mountain of reviews online, we’re clearly not the first people to get caught by this tiny little technicality with a £380 price tag attached to it.

Will be speaking to the credit card company about a Section 75 claim.

Worst experience ever. We arrived at the airport and the rental company was basically impossible to find. After wandering around for 40 minutes and PAYING for parking just to search for them, we finally found the desk.

Then the person behind the counter told us we “didn’t have the reservation number”, even though the reservation and number were literally visible on the booking confirmation. He then sent us to another company because apparently they were “connected”.

There was a computer where I had to manually enter all my data and booking number, but it kept showing ERROR. Around 40 people were waiting in line, it was already midnight, there was nobody to call, nobody to help, nobody explaining anything. Absolute chaos.

At that point we gave up, took a taxi and went to the hotel. Then at 00:30 I receive an email saying the reservation was “not confirmed”. Amazing. Except the money had already been taken from my card TWO DAYS BEFORE.

This honestly feels like a complete scam and one of the most frustrating travel experiences I’ve ever had. Zero organization, zero assistance, zero professionalism. Avoid at all costs.

I booked a car with Klas Waggon at faro airport, they tried to scare me into buying additional local insurance at €260 for 1 weeks hire even though I had paid full insurance via Ryanair
I was told a 2cm scratch would be charged at €600
The car I was allocated was covered in dents and scratches, too many to record accurately, stay clear!

If I could give zero I would. DON'T BOOK CAR HIRE THROUGH RYANAIR!!! At the pick up desk they tried to fob us off with a car with no air conditioning working, eventually gave us an inferior car to the one booked but had air conditioning. At the pick up desk was told we didn't have the correct paperwork despite following Ryanair instructions, then was told I'd have to pay an extra €15 a day (€105) because I was over 69 years old despite giving all information at time of booking. Luckily I had detailed videos of the car at time of pick up as they tried to blame me for existing damage. Now told I have to wate for 16 to 20 days for the over €1300 to be removed from my credit card despite paying for extra excess insurance to Ryanair. Read other reviews before booking through Ryanair. It is virtually impossible to contact Ryanair by phone, they just thank you for your enquiry and hang up.

Avoid Carwiz Car Rental at all costs !!!
Carwiz SCAM rental company!!!
Stay away from Carwiz !!!

SurPrice - Ryanair promoted car rental - KEEP AWAY!!

Booked SurPrice from RyanAir website - what a mistake. I shall never use a third party RyanAir recommendation again.

Ostensibly cheaper than other car hire companies; however, once in the office, they will do their upmost to change the T&Cs of your rental agreement to add extra charges.

Liars, cheats, thieves, toxic, despicable, odious people. Pay more, steer clear, use another rental company.

I took the AXA excess insurance offered when booking car hire with flights. Goldcar car hire in Tenerife. At the desk I was told that I had to leave a deposit for their €3000 excess....or pay €309 insurance to cover that excess. They did not want to know about the AXA policy. So I had paid for the car hire, AXA insurance then also had to pay another £267 to cover Goldcar excess! Have since complained to Ryanair, Car Trawler etc a few times and got nowhere. My advice is to hire from Cicar or another firm who provide fully comprehensive insurance with no excess! Have had no problems at all with Cicar! I thought that selling insurance at rental desks was a thing of the past!

I had a horrible experience at Mallorca airport where I wanted to pick up the rental car at Gold car desk. Whilst I showed them all the requested information, they told me that my first name was spelled incorrectly on the booking. It showed my email address as first name instead of my name as shown in my passport. I had booked my car with Ryanair right after i made my ticket purchase, and I did not enter anything, the Ryanair system completed these fields. The lady at the counter offered me a new rental (3x more expensive) or I should call Ryanair to have it fixed. The Ryanair website did not respond, so when I finally got a representative on the phone he wrote down my whole complaint and said that he would speak asap to the complaints department to get it solved. All I received the following morning was an email saying that he was unable to reach the complaints dept, so he gave me the email address and wished me good luck. I ended up with no car at all, no money back and booking taxis instead. Thanks Ryanair and Gold Car for this scam!

So had a booking of car rental from ryanair car booking application as my flight was booking via train air. So my flight was couple of hours delayed due to fog I was informed. When I got to the car rental they had cancelled my booking due to delay. Tried contacting ryan air and has not been helpful at all. Going through the terms and conditions it states on Ryan air that flight delays won't get the refund for cancellations of car hire. What a terrible servic. Even the flight wasn't all that as there was delays on both my flights. Please don't use this horrible service which just wants to milk money out from customers and don't have anything else to care for.

I booked a car through Ryanair Car Rental with pickup from Goldcar at Bari airport. At the counter I was denied the car because, although I had a valid passport, I did not have an Italian ID card as a resident in Italy.

This requirement was not clearly communicated during the booking process, nor were the supplier’s terms and conditions properly provided or highlighted. As a result, I had to rent a car from another provider at a significantly higher cost.

There is a clear lack of transparency regarding essential rental conditions. The booking flow should make these requirements explicit and impossible to miss

Rented a car on ryanair website on arrival to pick up car, the car was not road worthy. It had bald tyres. When refused to hire the car and request refund Ryanair eventhough did not pay hire company still would notrefund me by money eventhough the service was not supplied. Not at all happy Mr O Leary. Booking ref PT940318330

The extra services offered by Ryanair CAR rental are ambiguous and highly deceptive. Taking out the insurance with Ryanair was completely impossible; the booking number for the additional insurance with AXA was unknown, yet despite this, it is still being charged. Extra full cover insurance is charged, but the rental company on site is not informed and charges for it again; as a result, you pay for your full insurance twice. Both Ryanair and AVIS refer to each other, but neither is willing to refund the insurance
Golden advice is to rent your car directly from a reliable company, not via Ryanair, and certainly not AVIS/BUDGET !

Absolute joke of a company when it comes to car hire.
I purchased a small car including insurance (with a high excess) through the Ryanair website after booking a flight. When I arrived at the carhire desk in Malta (Car wizz) they were unwilling to let me collect the car without buying their insurance. My documents clearly showed I was covered but they insisted upon purchasing their insurance on top of what I had already paid for.

Lesson learnt. I will never book car hire through Ryanair again.