I actually think these are a good product. But using them, personally, was a big issue. Each time I went to use one I messed up the release and needed a second attempt. Such a shame. Maybe some instru... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought the charcoal soap for my teenager daughter and she said it works quite effectively. She also loves the Hypa dart patches.
Company replied
I am really happy with my Carbon Theory journey so far! I first used their charcoal bar years ago and loved it and now that I’m going through another patch of adult acne, I’m finding their other produ... See more
Company replied
Easy to order. I made up my own box of products, where one gets the option of buying three products and at reduced prices. There is a PayPal option available . The delivery cost is under two pounds,... See more
Company replied
Company details
Written by the company
The newest breakout cleanser, made from natural ingredients including charcoal and tea tree oil. Formulated and made in the UK.
Contact info
United Kingdom
- carbontheory.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic product that actually works…
Fantastic product that actually works for eliminating acne breakouts
November 25, 2024
Reply from Carbon Theory.
Hi Richard,
Thank you for leaving your review and we are so happy to hear you are seeing such good results from the products.
Best wishes,
Jamie
Team CT
Advertisement
Excellent products delivered quickly…
Excellent products delivered quickly and packaged well.
November 25, 2024
Reply from Carbon Theory.
Hi Aimee,
We are so happy you love the products and we appreciate you taking the time to leave your review!
Best wishes,
Jamie
Team CT
Not want I ordered!!!
Too early to tell if the new (pink packaging) bars are any good, I ordered six of the old type, but received the new type without any explanation, so disappointed.
They say it's the same product, but the new bars have "butter" in them!
Well how about being professional and doing the decent thing and explain this in an email or a note in the package!
November 20, 2024
Reply from Carbon Theory.
Good morning,
Thanks for getting in touch and for your order with us.
There’s no need to worry - it’s actually the exact same product. The listing with the set of two Charcoal Cleansing Bars shows the old packaging.
The Anti-Breakout Bar was formally called Charcoal and Tea Tree Bar but they’re the same ingredients just with new name and packaging design.
If you’ve used the one in the white packaging before, then you’ll be perfectly fine with the new one as there wasn’t any change to the ingredients both the old ingredients and the current have ‘Shea Butter’
I’m sorry for any confusion and hope this helps clarify things for you.
Best wishes,
Jamie
Team CT
Exceptional customer service
Not only are the products fantastic, but the customer service they provide is exceptional!
I had a slight issue with my order, it was very easy to contact them and the problem was rectified straight away with no stress. 10/10.
October 28, 2024
Reply from Carbon Theory.
Hi Mrs Luxton,
Thank you for your review and I am so happy we have been able to resolve the issue with your order.
Please come back to us if you need anything else in the future.
Best wishes,
Jamie
Team CT
Reply from Carbon Theory.
Hi Henny k,
We are so happy you love the products and our bundles! Thank you for sharing your experience.
Best wishes,
Jamie
Team CT
Advertisement
I like your products it’s the best of…
I like your products it’s the best of your skins but the Evri Courier let you down delay my order
September 23, 2024
Reply from Carbon Theory.
Hi Kat,
I am sorry to hear you experienced a delivery delay. I am happy to see your order has now reached you.
We hope you enjoy using your products.
Best wishes,
Jamie
Team CT
Best skin care for me and my teenagers
Best skin care for me and my teenagers, it's working to get teenage skin under control when using regular. Highly recommended.
September 23, 2024
Reply from Carbon Theory.
Hi GaRbi,
Thank you for taking the time to leave a review of the products. We are so happy to hear that you and your family are seeing great results!
Best wishes,
Jamie
Team CT
Fast delivery and good price
Fast delivery and good price, product is fab, love it already, already have the charcoal dial, so just had to order when I saw this one!.
September 16, 2024
Reply from Carbon Theory.
Hi Lisa,
Thanks so much for your review, we really appreciate you taking the time to share your Carbon Theory feedback!
Best wishes,
Jamie
Team CT
Great for acne
The only products I’ve found that actually works for spot prone skin and quick delivery
September 5, 2024
Reply from Carbon Theory.
Hi BH,
Thank you so much for your review. So happy you found us and you are seeing great results!
Best wishes,
Jamie
Team CT
Advertisement
Reply from Carbon Theory.
Hi Adam,
Thank you for your review. We are so pleased you love the products.
Best wishes,
Jamie
Team CT
Great customer service and always…
Great customer service and always speedy dispatch and delivery
September 2, 2024
Reply from Carbon Theory.
Hi Rebecca,
Thank you so much for your lovely review!
Best wishes,
Jamie
Team CT
I love the vegan products
I love the vegan products. Light on my skin. Non greasy. Great packaging no mess.
September 7, 2024
Reply from Carbon Theory.
Hi TJ,
Thanks so much for your review. We are so glad you love using our products.
Best wishes,
Jamie
Team CT
Reply from Carbon Theory.
Hi Cath,
Thank you for taking the time to leave a review we really appreciate your feedback and are so happy you love the products!
Best wishes,
Jamie
Team CT
Advertisement
Misleading Delivery Information
I ordered expecting delivery within a week as described on the website. It's now almost been two and it's yet to be out for delivery. The website also states delivery by Royal Mail, however I've had an email from Evri who are expecting my order. I would not have used the website if I knew I'd be looking at a two week delivery schedule with terrible Evri.
September 5, 2024
Reply from Carbon Theory.
Hi Holly,
I'm so sorry for the delay in getting your order to you.
I can see that we have been in touch over email so please do come back to me if you don't receive your order this week, as per your tracking and we will arrange a replacement for you.
Best wishes,
Jamie
Team CT
Reply from Carbon Theory.
Hi CUNDY,
Thank you for your review!
Best wishes,
Jamie
Team CT
amazing products and great delivery
Great products and super fast delivery!!! The only thing that has helped my skin!!
September 2, 2024
Reply from Carbon Theory.
Hi Amber,
Thank you for your review. We are so pleased to hear you love your products!
Best wishes,
Jamie
Team CT
I haven’t received the product.
August 27, 2024
Reply from Carbon Theory.
Hi Brendan,
I am very sorry to hear your order wasn’t received.
I can see we have responded to your email to offer you a replacement or a refund for the lost order.
Please do reply to the email with your preference so we can get this resolved for you as soon as possible.
Best wishes,
Jamie
Team CT
Advertisement
Good for all skin types to quickly ease breakouts
Quick delivery and the products are great. Have been using them for about a week or so and they seem to help clear breakouts really quickly. Also bought my teenage son the bar and it has helped his skin as well as being very gentle on his young skin. Highly recommend for any age experiencing a breakout.
August 30, 2024
Reply from Carbon Theory.
Hi Sam,
Thanks so much for taking the time to leave a review, so happy you and your son love the products!
Jamie
Team CT
I bought the Salicylic acid 2% toner
I bought the Salicylic acid 2% toner. After 2 hours I broke out in a severe rash. Day 3 my skin is on fire, itchy, covered in bumps and white pustules. I have had to take antihistamine which has done nothing and I am in so much pain and discomfort it’s unreal. How can a supermarket/ drug store product cause such a bad reaction!!?? I’m in so much pain and don’t know when this going to get better as it’s progressively getting worse hour by hour!
September 2, 2024
Unprompted review
Reply from Carbon Theory.
Hi Lauren Elizabeth,
I’m so sorry to hear that you’ve had a reaction to an ingredient in the product you purchased.
Please do reach out to us via info@carbontheory.com so we can help!
Best wishes,
Jamie
Team CT
I love the cleansing bar
I love the cleansing bar. It really helps my sensitive skin. It’s extremely hard for me to find products that work without irritating my skin but this works amazing 🤩
August 27, 2024
Reply from Carbon Theory.
Hi Jt,
We are so happy to hear this and thank you for sharing your Carbon Theory skin journey results!
Best wishes,
Jamie
Team CT
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.