Carbon Theory. Reviews 1,469

TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

I actually think these are a good product. But using them, personally, was a big issue. Each time I went to use one I messed up the release and needed a second attempt. Such a shame. Maybe some instru... See more

Company replied

Rated 5 out of 5 stars

I bought the charcoal soap for my teenager daughter and she said it works quite effectively. She also loves the Hypa dart patches.

Company replied

Rated 5 out of 5 stars

I am really happy with my Carbon Theory journey so far! I first used their charcoal bar years ago and loved it and now that I’m going through another patch of adult acne, I’m finding their other produ... See more

Company replied

Rated 5 out of 5 stars

Easy to order. I made up my own box of products, where one gets the option of buying three products and at reduced prices. There is a PayPal option available . The delivery cost is under two pounds,... See more

Company replied

Company details

  1. Skin Care Clinic

Written by the company

The newest breakout cleanser, made from natural ingredients including charcoal and tea tree oil. Formulated and made in the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Thanks- anti-breakout cleansing bar!!!!

What makes my experience great? First class service, speedy delivery, but above all, a really amazing product. I have had vaguely problematic skin for a very long time - spots, occasional outbreaks, congested lumpy bits on my chin (sounds horrible...). Pretty much a thing of the past now, through use of your products. Deals with my issues, at the same time as being gentle on my aging face.
Recent compliment - someone said to a friend, who reported back to me -Hasn't Lynn got amazing skin!
Well, it's pretty good now!

August 22, 2024
Carbon Theory. logo

Reply from Carbon Theory.

Hi Lynn,

Thank you so much for your review and for sharing your Carbon Theory skin journey! We are so pleased you’re seeing such great results from using our products.

Best wishes,

Jamie
Team CT

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Rated 5 out of 5 stars

Charcoal face cleansing bar and the superfood bar..

I've been using to face cleansing bars for about 3yrs...I still take off makeup with a liquid cleanser but the bar is my last step and doesn't irritate.Feels clean but not stripped.My teenage son has started using mine so I've had to bulk buy! Well packaged and good delivery options.My first package was damaged by the courier before I got it but a quick email and received the replacement within a few days.

August 19, 2024
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Reply from Carbon Theory.

Hi Corrie,

So happy you love the products and are seeing great results!

Jamie
Team CT

Rated 5 out of 5 stars

brilliant

i used this cleanser just once and noticed and felt a difference immediately and now i get excited to do my skincare instead of being lazy. lovely set of ingredients too so i know for a fact it going to work. doesn't leave my face stiff either. brilliant.

August 24, 2024
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Reply from Carbon Theory.

Hi Miss Z,

So happy you love the products and are seeing great results!

Jamie
Team CT

Rated 5 out of 5 stars

Great service

I was kept up to date throughout the process, delivered on time & in a well presented box. Great service

August 19, 2024
Carbon Theory. logo

Reply from Carbon Theory.

Hi Andrew,

Thanks so much for your review.

Best wishes,

Jamie
Team CT

Rated 5 out of 5 stars

The product is of excellent quality

The product is of excellent quality, and the team responded promptly and helpfully to my email inquiry.

August 21, 2024
Carbon Theory. logo

Reply from Carbon Theory.

Hi Jubran,

Thanks so much for your review. We are so happy to hear you love the products.

Best wishes,

Jamie
Team CT

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Rated 5 out of 5 stars

Does what it says on the tin simple as.

Does what it says on the tin simple as.

Love the Charcoal Face Wash because it works pure and simple.

August 20, 2024
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Reply from Carbon Theory.

Hi Haydon,

Thanks for your great feedback, so happy you love the Charcoal Face Wash.

Best wishes,

Jamie
Team CT

Rated 5 out of 5 stars

Amazing results in 7 days

I'm really pleased with the results my daughter's had from using the anti-breakout bar alongside the breakout paste. We bought loads of other things too (day/night serum) but she's mainly used the two mentioned. Her skin is looking the clearest it's been in over 12 months and she's only had the products for 7 days. Remarkable. Her acne is the type that pops up on her cheek, then as that disappears, her chin erupts, and then next her other cheek and it just always seemed to be speckled with whiteheads and marks/red patches from recovering whiteheads. She's so happy and feeling more confident. The breakout paste is white on your face, she's spent a few days at home dedicated to white face on her paste, but this could be achieved with an overnight approach ha ha!

August 8, 2024
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Reply from Carbon Theory.

Hi LC,

Thanks so much for this great review and we are so pleased to hear about your daughter’s Carbon Theory skin journey!

Best wishes,

Jamie
Team CT

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Rated 5 out of 5 stars

Great products

Great products

August 1, 2024
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Reply from Carbon Theory.

Hi Gabriela,

So happy to hear you love the products! Thank you for your review.

Best wishes

Jamie
Team CT

Rated 1 out of 5 stars

Shame on you carbon theory!

I ordered cancelled my order and ordered again

However carbon theory do not want to respond to my emails to process a refund, waiting for the 14 days to elapse!???

Shame on you!

August 6, 2024
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Reply from Carbon Theory.

Hi Lilian,

I can see this was resolved for you and you have been refunded.

Please do email us at info@carbontheory.com if we can help with anything further.

Best wishes,

Jamie
Team CT

Rated 3 out of 5 stars

Customer Service

Have used carbon theory regularly. Quality is good. I have given three stars due to this. However, my delivery has went missing with courier, I have tried emailing carbon theory and courier, there has been no response to help resolve this.

August 6, 2024
Carbon Theory. logo

Reply from Carbon Theory.

Hi Mr GRIEG,

I can see this was resolved for you and you have received your order.

Please do email us at info@carbontheory.com if we can help with anything further.

Best wishes,

Jamie
Team CT

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Rated 5 out of 5 stars

Excellent product I have used for years!

Excellent product I have used for years. Delivery timely and products well packed. Everything explained on the site well so you can choose what you want and need based on elements of your skin type. Straightforward excellent company with a great product that works!

July 29, 2024
Carbon Theory. logo

Reply from Carbon Theory.

Hi Elizabeth,

Thanks so much for taking the time to leave a review, so happy you love the products!

Jamie
Team CT

Rated 5 out of 5 stars

Great service

Really quick delivery service. Only tried one product so far which is good

July 29, 2024
Carbon Theory. logo

Reply from Carbon Theory.

Hi Davros,

Thanks so much for taking the time to leave a review, so happy you love the product you’ve tried!

Jamie
Team CT

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Rated 5 out of 5 stars

Works well

It helped to clear my skin

July 22, 2024
Carbon Theory. logo

Reply from Carbon Theory.

Hi Isobel,

Thanks so much for taking the time to leave a review, so happy you love the results!

Jamie
Team CT

Rated 2 out of 5 stars

Great product - awful customer service

Love the soap and toner, I've been using it for a year or two and my skin has been brilliant. However, I placed an order 3 weeks ago and it hasn't arrived. I've been contacting Carbon Theory for 2 weeks via various channels and haven't had a reply. They've taken my money and I'm left without my order.

July 31, 2024
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