Carbon Theory. Reviews 1,469

TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

I actually think these are a good product. But using them, personally, was a big issue. Each time I went to use one I messed up the release and needed a second attempt. Such a shame. Maybe some instru... See more

Company replied

Rated 5 out of 5 stars

I bought the charcoal soap for my teenager daughter and she said it works quite effectively. She also loves the Hypa dart patches.

Company replied

Rated 5 out of 5 stars

I am really happy with my Carbon Theory journey so far! I first used their charcoal bar years ago and loved it and now that I’m going through another patch of adult acne, I’m finding their other produ... See more

Company replied

Rated 5 out of 5 stars

Easy to order. I made up my own box of products, where one gets the option of buying three products and at reduced prices. There is a PayPal option available . The delivery cost is under two pounds,... See more

Company replied

Company details

  1. Skin Care Clinic

Written by the company

The newest breakout cleanser, made from natural ingredients including charcoal and tea tree oil. Formulated and made in the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A happy teenager

My 14yr old daughter suffered really badly with acne until she started using the carbon cleansing soap. After a few days, breakouts stopped and was only left with red scarring. Her skin is so smooth and fresh looking. She was always good with her skin care so I decided to invest in the Carbon Theory resurfacing serum and moisturiser and so far so good. One happy child, one happy mother. Thanks Carbon Theory, amazing products.

September 29, 2023
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Rated 4 out of 5 stars

Godsend in spot reduction

I have bought the charcoal gel, mud mask and spot treatment. My skin feel very smooth and the appearance of spots is slowly reducing as well. My skin can be quite sensitive but with these product it’s settled and not dry either. I am excited to see what the next few weeks will bring. Definitely worth to try!

September 26, 2023
Rated 4 out of 5 stars

Good

I have been using this product for about a week. So far not noticed any difference, but it early days.
It is gentle on my sensitive skin.

September 21, 2023
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Rated 4 out of 5 stars

Brexit alert!

I have used this product before and I am satisfied with the results. This time I ordered the product from Germany and the delivery was a few days later than anticipated. However, be aware that since Brexit you will have to pay an import tax (3.66 Euros) and a handling fee "Auslagepauschale" (6 Euros) payable to Deutsche Post or whichever carrier was used. This adds a total of £8.50 to the cost of the product. This unpleasant surprise was never mentioned by the seller. If it had been, prices quoted by suppliers inside the EU might have been more attractive.

September 18, 2023
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Rated 1 out of 5 stars

No response from customer support

Ordered a product on September 5 and contacted support when it had no arrived 10 days later. I checked my bank to ensure the order hadn't been canceled or refunded and the charge is still there.

Now I can see on the order confirmation page that the order was canceled the day it was made but I still haven't received a refund or a response from customer service.

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

I do love Carbon theory products…

I do love Carbon theory products because I've noticed there soaps especially the charcoal exfoliating soap gives you clear skin for months and months it really does improve your skin and blemishes, I just wish the soaps were alot bigger.

September 3, 2023
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Rated 5 out of 5 stars

Amazing!

Delivery was quick no issues. The products are amazing my skin feels like new and looks it too.

June 26, 2023
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