CarBrain Reviews 7,516

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 766 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being easy, quick, and efficient, often highlighting the seamless process of selling their vehicles. The staff receives frequent commendation for their helpfulness, professionalism, and excellent communication, making the overall user experience very positive. Many people also appreciate the fair and competitive prices offered for their cars. However, some customers also noted issues with price adjustments, with a few reporting that their initial offer was significantly reduced without a prior inspection of the vehicle. There were also isolated instances where the tow truck driver attempted to renegotiate the agreed-upon price upon arrival.

What people talk about most

Service

People report positive experiences with service. Customers highlight the fast and efficient process, with... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers highlight the professionalism,... See more

User experience

Users describe positive interactions with the user experience. Customers consistently highlight the process... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Price

Clients share positive opinions on price, with many reviewers stating they received a great or fair price for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was very easy and quick. I might have been able to get a better sales price listing it myself, but then I would have to spend time and trouble dealing with prospective buyers, meeting up f... See more

Rated 5 out of 5 stars

Selling the old car was a super smooth process. Olvin Mejia helped me getting everything sorted in just single phone call and a bit of negotiation. No back and forth asking managers and waiting for a... See more

Rated 5 out of 5 stars

CarBrain gave me the best price out of all the online auto salvage sites. The process was very simple. Heidi, my point of contact was so helpful and responded immediately to any questions I had. I acc... See more

Rated 5 out of 5 stars

Excellent service! All the selling steps were explained clearly and the vehicle purchasing rep (in my case Diego Betancourt) was very responsive to all my questions. The selling process is very well... See more


Company details

  1. #2 of 12 best companies in Car Dealer

About CarBrain

Written by the company

CarBrain is the marketplace for less-than-perfect cars. Whether your vehicle is a total loss, a junk car or just a high-mileage older vehicle, we can make an offer on it in less than 90 seconds with free towing included!

We provide a convenient, customer-service focused solution for clients looking for an easy way to get rid of unwanted vehicles. Tell us what car you have, and we'll give you a no-obligation quote lightning fast! CarBrain offers are guaranteed for seven days, and they always include free towing, no matter where you are. We can pick your car up in as little as 24 to 48 business hours.

Have any questions? Our team is always available to answer them at 1-877-877-7911 or via email at info@carbrain.com. We're here to walk you through the process and provide you with the support you need to sell your car without the hassle and fuss.

CarBrain has been in business since 2007 under the name of DamagedCars. With nearly 15 years of experience, we are the experts in the less-than-perfect car market. Don't waste your time with untrustworthy vendors — turn to a company you know you can trust. Get a quote and get started selling your damaged car today with CarBrain!


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

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Replied to 15% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

My experience with CarBrain was…

My experience with CarBrain was excellent! Customer Service and communication with Olvin Mejia was excellent. The process was smooth from beginning to end. In addition, the quote was reasonable.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Easy process, fair price

The process was quick and easy, but most of all I was thrilled at receiving an initial fair offer for my vehicle. I was expecting to get low-balled, but Kevin G. and CarBrians landed right in my price range with no haggling.

January 20, 2026
Rated 5 out of 5 stars

Top-Notch Experience

Smooth and easy transaction. Took time to explain the process. Prompt responses to queations. Helpful at every step. Great customer service.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience with CarBrain

I was a little leery at first since my vehicle was disable in Miami. Fl and I was in Sarasota Fl. But when I brought the title along received a check from the tow truck driver on the spot.

January 10, 2026
Rated 5 out of 5 stars

Smooth process

Smooth process.

Very responsive and value was good.

Definitely would consider them again.

January 16, 2026
Rated 5 out of 5 stars

It was easy & fast

It was easy!! I tried a lot of different websites and yours made it simple.
Marlyn made communicating easy whether it was email or text. The truck showed up early in the window of time given and paid with a check as promised. The process from start to finish was clearly communicated. They also did not call too much. Some of the other companies were relentless. Hope I never have a need but if I did I would def come back.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Worth it

I little bit of a process with verifications but once cleared..pretty fast service!

January 14, 2026
Unprompted review

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