CarBrain Reviews 

From inquiry to pick up, the entire process was seamless and upfront. I got my quote the Sunday of Labor Day weekend, had my car loaded up and a check in my hand on Tuesday afternoon! Everyone was friendly, helpful, and communicative and I didn’t suddenly start getting a million spam calls and emails, which had been my biggest fear from the start. No haggle, no fuss, the trickiest part was remembering where I’d put the title. 10/10 would go this route again!

Received a quote instantly after completing the online questionnaire. Wasn’t bombarded by spam marketing calls or emails. Just received a couple friendly reminder emails with the quote and when it expires. Scheduling vehicle pickup was extremely easy - you tell the carBrain’s employee the day and arrival window and they schedule it with local transport. Check handed to me on site. Wonderful experience. Thank you Robin!

Once there is mutual interest in going forward with provided service, the procedure is very easy. The value was more than expected. The main email address to send information and pictures was a problem as there had been multiple delivery failures until provided by John the representative's email and direct phone number for calls/ texting.
Unfortunately in my circumstance the tow truck company was not very good with communication and required extra time and effort for insurance payment. Vehicle unable to be picked up until charges paid. Purposely to get additional money? Probably so. Not my or CarBrain's fault.
As everything cleared, vehicle was picked up in a timely manner. The salvage yard truck driver did not read full agreement message for meeting at tow lot to exchange vehicle title and keys for payment. Driver had to visit residence and complete transaction. The only thing I wanted from my vehicle was the license plate but no big deal.
Check was legit and cleared within 2 days after deposit.
Despite some missteps I would use CarBrain again in the future.

Zero stars would be much better. They talk about how they partner with reputable tow companies, but we wasted an entire day waiting for a tow driver that never showed up and started screaming at my spouse for inquiring where they were after they dodged our calls all day. Then I left a voicemail and I got screamed out by the customer service rep and she wouldn’t listen. Please do not do any business with this agency. They are fraudulent and they definitely don’t partner with the best like they try to pretend. This entire company is bullshit and shady. There are plenty of other more reputable companies to deal with than this one.

Olvin Mejia was a massive help. I work a lot and rarely have time for phone calls or scheduling a pickup. Olvin used text messages to confirm pickup dates and times and made sure the process was easy and worry free. I'm very happy with the money I received for my vehicle, it was twice the amount that other cash for clunker services have offered.

I personally hate making phone calls & spking w/ CSR bc I feel I HV to explain too much or more than twice..I honestly can say from the initial phone call to end of deal was seamless everything was back to back..those girls are on it..I highly recommend CAR BRAIN ..THEY SEALED THE DEAL IN KESS THAN4HRS! AWESOME WORK!

Kevin was not only persistent but continued to keep me updated stay in touch as I was a go-between for Kevin my spouse and her brother unfortunately since the Texas Hammer James Adler dropped the ball and nothing was done on this case for 2 months and the video at the show Federal Credit Union was deleted or removed after 2 months of the of that accident that my spouse had 500 ft from her doorway of work you're talking about 20 or $30,000 and cost that insurance would have repaired the vehicle versus taking a loss and selling it as is? This would reinforce the theory of having a dash cam and all vehicles even cameras that are built in the vehicles should have SD card recording devices that are looped it constantly record! But Kevin Went above and beyond and I will look into possibly advertising on radio or Facebook of people that have had accidents and trying to get there vehicle sold most likely there will be sold as parts are either if they're remotely repairable? I can't be thankful enough for what Kevin did I got to find your fee for this which is why I work so difficult and hard to get this done what I can't say is the initial contact with car brain with ineffective and uneventful instead of having a real person like Kevin contact me back this back and forth with emails and getting tossed around and the voicemail was pathetic! It was Kevin that reached out to me directly personally and not only chatted via text but other means so that I could upload signed or signature documents doing it through text was a joke the company needs to have WhatsApp profiles for every employee so this thing can be done efficiently and effectively! I'm hoping you can take these recommendations and build on them immediately so all the employees have what's that profiles to communicate through and being able to take direct phone calls when a client or customer needs to reach out to him directly

Great service and good communication!
The team provided a quote on my vehicle that I was happy with and communicated through text and phone calls. They kept me informed and pickup was on time.

Communicating with Car Brain was very easy. After filling out requests about my car I was contacted with an offer in a timely manner. This was followed up by phone calls to me in order to set up pick up time. Everything was exdplained clearly. The pick up driver called twice to notify me of the pick up time. He was very personable and friendly. This was an excellent experience.

Constant communication was wonderful, from the texts to the calls, to the in and out fast service, I had the best experience possible. I will recommend to everyone!

Fast response to all my calls. Very professional answering all my concerns. Walked me through the whole process every step of the way with patience because I needed repeating due to my apprehension. Would use CarBrain again without hesitation.

Elvis helped me so much. I inherited a car with no transmission & I don't even drive, know nothing about cars. He talked me through everything. Repeated phone calls because I didn't have enough information. Thank goodness for this company I sold my car!

Wow what a great service CarBrain provides. Our car was involved in an accident and had to be towed off the scene. The damage was more than the car was worth so we wanted to dispose of it and cancel the title, registration etc.. We were prepared for a logistical nightmare ahead. We goggled car disposal, found CarBrain and they took care of everything with a couple of phone calls. Really simple for us. Their representative Elvis, made it all happen. He kept on top of all behind the scenes work and it was effortless for us. Within a short time they came and collected the car, gave us a check and took care of all the DMV stuff. Thank you Elvis and keep on Singing!

Referred to CarBrain by a friend who used the service. Excellent experience and service by Josue. The process was simple and was handled online, a couple of quick phone calls, and photos submissions.

Dealing with Christian was great. He got me the best offer for my wrecked truck. It was quick and easy. He was in constant contact via text, email, and phone calls. I would definitely use this service again.

Be careful of the salvage company that picks up the vehicle.They arrived and said they were paying me 80 dollars less than what Christian and I had agreed on. After a long and heated discussion they paid me the agreed on price.

They called many times asking me if I accepted the offer and I told them I had. Then 3 times they said they would pick it up then ignored my calls. They don't keep their word and are very clumsy. Took a hundred dollars less for cash for cars to come and get it, which they did 2 hours after I called them and did it 2 hours earlier than they said. That's the place to call

CarBrain was a GREAT decision for us. We called a few other places and with you, we didn't have to jump through hoops. You returned calls, you were Not pushy and offered much help to make our transaction smooth, Very Professional and Polite, on time with scheduling for pickup and gave us a decent price.
Thank you so much for making this easy for us.

Sold my car which had transmission problem online in less than 30 mins.

After that just a few calls and all done.

Check came in 2 days after my car got towing away.

Very good and effective.

Easy to work with, didnt bombard me with calls and the person who came with the flatbed to pick the car up was a good guy.

The staff was friendly made it easy. They Followed up with emails & calls. I would most definitely recommend CarBrain. Thanks! Yolanda