CarBrain Reviews 

Genuinely incompetent. 2-hour appointment window (which, why one Earth do they need a 2-hour window?). They were over two hours late to that already-generous window and only gave me an ETA after I called like six people at the company. Wasted half my day waiting around.

I wish I had gone with a more respectful and professional organization, even if that meant I got a worse price for my car.

Good communication helped me go through humps I had with my title told me everything to send perfectly only a little slow and late on the pick up time but everything else with perfect

CarBrain gave me the highest offer for my vehicle, but what truly stood out was Olvin’s service.

When I had to pause the process due to moving, he promised to follow up — and he did. He stayed in touch by text and email with clear, friendly communication that was never pushy. When the tow driver ran late, Olvin apologized (even though it wasn’t his company) and immediately stepped in to help. He called the towing company, walked me through what to do, and confirmed my payment right away.

It honestly felt like having someone right by my side the entire time. Even after pickup, when the truck left streaks on my driveway, he helped me figure out how to clean it.

That’s white glove service. Whoever hired Olvin made the right choice — give him a raise!

Samir Grande was our guide and was very communicative. He led us through every step of the process and made sure that all instructions were understood and followed to make it seamless. The tow driver was quite late, outside of the 8-12 window that had been scheduled, but that was not the fault of Samir. Overall it was an easy process.

I was informed when the driver would arrive to pick up the car and was called by driver when running a little late. They were very proffessional

The process from start to end was easy and ran smoothly. I was able to arrange a pick up and driver was running about 30 min late. But that's to be expected during morning rush hour. Once he arrived it only took a matter of minutes to complete the transaction. I left with check in hand. Costumer service was concise and well mannered. My questions where answered in a timely manner.

When working with car brain Carlos was super patient with me, which was super helpful because I had a lot of things going on at the time. He was understanding of my situation even if I had gotten back to him late .

They did not communicate, which provide me lost of time and gas. They pick up 24 hrs late and did not pick up the title nor leave a check. I had to travel to drop off the title and pick up the check. Once I got there it took them 30 minutes to complete the transaction. Then I go to the bank they issue check from and the tell me I will habe pay 8.00 for cashing the check because I don't have an account there. Then the bank says the check has a hold on it.

The initial contact was fast and easy. Entering the info of the vehicle and getting an offer was also quick and easy. The contact people were very helpful with questions. Emails and text messages came steadily during the process. Carlos was right on top of it.
The only thing that went wrong was with the local partner picking up the vehicle. I waited the entire scheduled day with no word until I called them late in the afternoon. They ended up coming early the next morning.

EDVIN / CARBRAIN WAS WELL ORGANIZED AND DID AN EXCELLENT JOB IN MAKING MY VEHICLE TRANSACTION HAPPEN.
T-METALS WAS A COUPLE HOURS LATE IN PICKING UP MY MINIVAN, BUT EVERYTHING ELSE WAS GREAT.

It was easy Carlos was polite and helpful and the drive called when he was running late

The company picking up my car was late, and they offered a lower rate than what I was quoted. I texted the situation the the person from Carbrain, but they never responded. It was an okay experience, but one that I'm glad to be done with.

Last night I had my second experience selling a car to car brainz

They were patient with me as I obtained title in my name

Very smooth experience with lots of contact along the way

Actual pickup was late but once they arrived it was a very quick process

They removed license plates that we had forgotten to do

Amazing follow up by the Carbrain team. Seamless and fast experience, almost all the way through. Towing had a snafu and showed up 3 hours late, after provided time window.

I highly recommend CarBrain based on my exceptional experience today! The entire process was incredibly seamless and painless. I reached out for a quote late last night and received a prompt offer in response. Eddison, the associate buyer, was not only courteous but also very quick to address my inquiries.

The technician representing Acres Auto Recycling, the third-party buyer, exhibited a high level of professionalism. After a brief inspection of the car, they immediately offered the quoted sale price in cash. Furthermore, I greatly appreciated their proactive communication, as they called ahead to notify me of their arrival time. The whole interaction with Acres Auto Recycling took less than 15 minutes!

Remarkably, the entire transaction was completed in less than a day! I will most definitely be recommending CarBrain to my friends and family. Their efficiency and professionalism have left a lasting positive impression on me.

Midie went beyond customer service, she's more the level of a sophisticated Acount Manager. She was communicative, timely and knowledgeable to the point of consultative. Car was picked up a little late, but received full communication from Midie, dispatch and driver. Also, I received timely and substantial payment for my vehicle

Quick and easy nice a little late but understandable as I live pretty far off!! Best pay compared to other junk options!

Told me they would pick up the car today. Said the driver would call an hour ahead of time. Never got a phone call. I started calling dispatch late in the afternoon. That was the first i heard that it might be well into the evening. Even that was a lie. Driver called at 5:30pm and said he would call around 7 pm so I could drive 60 miles and meet him at the car. It is now 9:17 pm crickets. I don't have 13 plus hours to sit around for a driver that may or may not show up. This has been a nightmare.

Total rip off artists. Told them everything about it they gave me a price came to get my truck about five hours late and then tell me oh we cant get much for this year. The year was the first thing they asked me. Got 200 after being told 600. I should have burned the truck to waste their time coming to get it the way they wasted mine. Before selling them another car i will have them come multiple times before disposing of it myself. Ill give it away before i sell it to them.

I reviewed and spoke to 3 different companies. CarBrain gave the best deal with pick up and payment within 48hrs (2 business days) once accepted. Accepted the deal late Thursday and car was picked up and payment made by the following Monday. My contact at CarBrain was John Santiago. He answered all questions and was helpful and efficient. Dealing with selling a wrecked car is a pain but they made it as easy as it can be.