CarBrain Reviews 

It was good to talk to real people rather than a computer on Peddle. The quote came the next day which was great. The service with title and towing was almost instantaneous!

On a scale wish 0. We are company selling a good pick up truck fully equipped they are low ball. DO NOT USE THEM! Start with a site that does not make you send pics & waste your time! Definately not using any mechanics to do an evaluation.
I will give our business to Peddle. An honest no nonsense Company!

Edvin was very easy to work with and I enjoyed talking to him very much! You don't see many companies with customer service this good nowadays. The only thing CarBrain is missing is a price-match guarantee with their competitors; Copart and Peddle both gave me slightly higher offers. If they changed that policy, there would be no reason to ever use anyone else!

The entire experience was great, very easy and timely.
CarBrain offered me more money then their competitors like peddle.
The whole process took less then a week and they literally picked the car up from my home and gave me a check. The money was in my account immediately. Thanks CarBrain

Milo jumped on the information within a couple of hours. He offered up a phone number to speak to himself personally. The personal touch is what sold me as I had better offer from Peddle . I spoke to him and a few other folks at CarBrain and never went to voicemail. Everyone was professional, knowledgeable & helpful from the beginning to the end.

Do not sell your car through them! They will offer you one price and then switch it up after you go through everything! Worse experience ever. Actually going with Peddle!

Update 06/03/2024: After a week of some back & forth, and a BBB complaint. Nancy C @ CarBrain has satisfactorily resolved my complaints and we agreed on a resolution.

I've read great reviews about this company, and decided to go with their offer on my car I needed to sell.
They offered me the highest offer out of Peddle, Wheelzy, and CarBrain... By over a $100. They offered me $450; whereas Peddle & Wheelzy offered me $325 & $335 respectively.

I now know why their offer was the highest; because it seems after reading other reviews they use the common BAIT & SWITCH method.

I was tired of paying storage fees on a car for 3yrs to the tune of more than it's worth.

The initial process was pretty straightforward.
CarBrain website asked a few questions about the car and made an offer.

They did not ask ANYTHING about the catalytic converter!! (this comes into play later)

After receiving the quote from CarBrain; I called BIG-H Auto Recyclers in Houston to schedule the pick-up. The lady was friendly, but a bit short. She asked about the title, if I had keys, if the battery was in the vehicle, and if the vehicle had any flats. Still no mention of catalytic converter.

I scheduled the pick-up for Monday May 27th, 2024 between 8am-12 noon. At about 8:45am the tow truck driver called me and stated he would arrive in approx 30min. I met him at the storage facility; and the first thing he did was back the "roll back" tow truck up to the car; and lift it off the ground. Got out of the truck before asking me any questions or greeting me; and looked underneath the car. He immediately stated that there's no catalytic converter and just a piece of straight pipe welded in it's place.
And that the offer would drop substantially. He got back into his truck, made a brief phone call to someone with his door closed; so I couldn't hear the conversation. Got back out and told me the offer was $215. So they deducted $235 for a catalytic converter on a 25yr old car. I found that astonishing; and was at a loss for words.

I said well I was GUARANTEED $450 by CarBrain and no one from CarBrain or BIG-H Auto Recyclers made ANY mention of catalytic converter. He told me the offer was $215 and if I didn't like it he could just leave; because he "had other sh!t to do". Was very snippy and rude about it. I asked how he was going to change the amount because I was told he'd have a $450 check in hand for exchange of the car, title, and keys. He rudely said "what makes you think I have a check on me". I explained that I was told that.

So he told me I could call them while he did paperwork and see if I could get a better offer. He asked for my drivers license and the title; then proceeded to look over the rest of the car. I called Najari@ CarBrain to express my disbelief; and she pretty much told me it was up to the salvage yard. But had no explanation as to why CarBrain guaranteed $450; and now that's changed. Stated that the catalytic converter is worth most of the price. I explained that scrap prices on a catalytic converter of that age is less than $100. And they told me they could find a different offer, but I would have to start the process all over. And I could call BIG-H Auto Recyclers and see what they say.

By this time the tow truck driver was standing next to me and I felt pressured to go through with the $215 price. It was a very uncomfortable situation. And I would have liked to call the auto salvage yard first, but he didn't give me that opportunity.

So I called BIG-H Auto Recyclers afterwards; and they seemed to have the answer ready. And told me CarBrain should have asked me about the catalytic converter. Yet CarBrain tells me the salvage company should have asked me. By the immediate explanation and response I got from both companies; it seems this is a VERY common tactic. Offer the highest dollar amount; and then lower it once the tow truck driver arrives to pick up the vehicle. I read many reviews of similar experiences. Customers being told that there's a "aftermarket" or "universal" catalytic converter on their vehicle, and dropping the price tremendously. Or finding other minor issues to drop price. Shame on them!! SCAMMERS!

I called Najari @ CarBrain again to voice my disappointment and dissatisfaction with the whole ordeal. And they weren't very apologetic. Again placed most of the blame on the auto salvage company; and had no answer on why they GUARANTEED me a price and didn't follow through. Made NO ATTEMPT at rectifying or making the situation right.
And told me the salvage yard should have asked me the right questions. Then turned around and told me I was asked about the catalytic converter on the CarBrain website. Which is a TOTAL lie! When I called her out on that; she sated that it asks if there's any missing parts. But when I select "missing parts" on CarBrain; it then asks about Engine & Transmission.

CarBrain was surprisingly lovely to deal with, especially as a femme who doesn't know much about cars!

Josue was my file manager and he was persistent, patient, and kind. He made it very easy for me to just text him the details about my car, and gave me a pretty decent offer ($595, which was $50 higher than the instant offer I got from Peddle). I appreciated how he reached out by both email and text message, and was completely in sync with whatever I'd put into the website.

I could certainly have made more money by selling the car privately, but I didn't want to deal with all that would have involved, since my car was on Planned Non-Operation for 4 years.

They paid me via Cash app and also offered Venmo. It took a bit longer than I expected to have the company come to pick it up, but everything went smoothly and the pick up person was also very kind (especially about me becoming emotional saying goodbye to my trusty old friend).

Only things I'd say to consider:
- Check online to see how long your offer is good for, because when I looked online it was good for a couple days longer than I'd been told verbally.
- CarBrain has a car marketplace if you want to go through CarBrain but sell for a higher price than their offer. If I'd known that earlier, I probably would have wanted to do that (seems easier than selling via eBay / FB Marketplace / etc).
- I had some technical glitches with the website, where it wouldn't let me enter a confirmation code. Hopefully they'll fix that, but the customer service was so excellent that it didn't impede me too much.

Everyone I spoke to, directly or via email was so courteous and polite. Made selling the car so easy compared to Peddle honestly. Eddison was amazing and checked up on the process many times throughout. Would highly recommend.

Bill and Car Brain were great! I received an offer for more than the offer I received from Peddle. The towing was seamless and received the check from the driver. We were a bit skeptical in the beginning, but ended up being 100% pleased. So glad we found Car Brain and highly recommend them to everyone.

I try 3 web sites and Peddle never show up after a call from corporate and a promise I made another appointment. and again no show . Tried Wheely change $ that was offered
THIS WAS THE FIRST ONE THAT DID WHAT THEY ADVERTISED

Good communication. fair offer, they beat out an offer I got from peddle. Company that took the car was on time and very quick. No hassle at all. Would use them again.

carbrain was easier and a lot less stress then peddle. it was my first and definitely many more to go through with them.

Predatory company, especially with COVID-19. Felt like they were praying upon my situation hoping I would be desperate. Go with Peddle, way better experience.

So, I entered my VIN and stuff but did not have any pics at the time and was going to put them in the next day. It said based on everything I would be offered $4390-$2500 and would need pics for more value.

Before I could submit pics they already sent me an offer for $2250 later that next day. I emailed Angela (very unprofessional, never answers direct questions and replies with generic responses) sent her the pics and everything. My car had nothing but an engine problem; the exterior and interior was pristine. I told her I was expecting to get closer to the 4 range for my Mercedes. She replied and said she would update my file and shop with buyers. A few hours later, CONGRATS you have an offer for $2250. I was like so you are giving me the same exact price as the one with no pictures. She replied with a generic response and said that was all that the buyers could do basically. I knew what my vehicle was worth and even if you wanted to part the thing out. It made no sense. Either she didn’t want to update the offer or her manager is praying upon my situation from the email I sent.

Anyways I got $1800 more on peddle and they are very thorough with the details you enter before they even give you an instant offer. And you have the option to list it.

I never review companies but I really felt the need to because I don’t want people getting screwed. Would never recommend this company and will always recommend Peddle.

Reply to Carbrain:

I have not used any negative language other than the fact my experience with you all has been negative. And please quit calling my number and trying to contact me. I have no more business with you all other than the your low ball offer that I respectfully declined/questioned. You should just accept the negative review and get better at being fair. And I would be happy to post all the conversations I’ve had. But there’s no need I explained it thoroughly and honestly enough.

My advice to others: read what the low reviews say because they are all very similar to my experience because I feel like they pump up their 5-star reviews on this site just like an amazon product.

Please don't use this company. The towing company they set me up with kept me waiting for eight hours!!! I had to drive 2 hours to meet them where my car was stuck and then waited for eight hours before the guy contacted me and told me he was 2 hours away and wanted to re-scedule for the next day. I wasted 12 hours of my life. The women who were the contact for the tow company were USELESS. Call Peddle if you have a car to sell. They were excellant!!

I almost never do positive reviews but felt compelled to do so because this can be a trying process. First of all, I am so glad I went with Carbrain over Peddle. Bill was attentive and helpful. He offered to communicate however I wanted, even text message. He even helped me get a better offer when Peddle tried to swoop in. Thankfully Peddle’s reviews are terrible. The towing service Carbrain set me up with worked with me to make sure the transaction went as smoothly as possible.