CarBrain Reviews 

I was upset when I learned my f150 needed a new transmission and was worried about trying to sell it when its not in good working order. My family recommended I reach out to carbrain. I reached out and got an offer within hours. Once I decided to accept the offer they called to set up a time to pick up the truck and pay me via check with the tow truck driver. The process was very easy and I would recommend carbrain to my friends and family. I will never trade in another vehicle. I will either sell privately or with carbrain. Thank you Magdi for your help and service.

Once I was quoted an amount that was more than anyone else was offering me, it only took a couple of days to pickup my vehicle. I would recommend your business to my family and friends.

I was looking to get rid of my vehicle. I came across Carbrain. I was working with Edmar, and he was able to get me the best price for my vehicle with a blown transmission. Thank you so much Edmar!

I can't say enough good things about CarBrain! I had an unexpected blowout on my tire, and then my transmission went out all within the same week—talk about a nightmare! But CarBrain truly came to the rescue. Not only did they help me in an emergency situation, but when it came time to sell my car, the whole process was incredibly smooth and hassle-free.

From getting my initial offer to having my car picked up, everything was done quickly and efficiently. The customer service was top-notch, and I was amazed at how simple they made what could have been a stressful situation. If you’re looking to get rid of your car, CarBrain is definitely the way to go. Fast, reliable, and professional—highly recommend them!

Elvis helped me so much. I inherited a car with no transmission & I don't even drive, know nothing about cars. He talked me through everything. Repeated phone calls because I didn't have enough information. Thank goodness for this company I sold my car!

Update 06/03/2024: After a week of some back & forth, and a BBB complaint. Nancy C @ CarBrain has satisfactorily resolved my complaints and we agreed on a resolution.

I've read great reviews about this company, and decided to go with their offer on my car I needed to sell.
They offered me the highest offer out of Peddle, Wheelzy, and CarBrain... By over a $100. They offered me $450; whereas Peddle & Wheelzy offered me $325 & $335 respectively.

I now know why their offer was the highest; because it seems after reading other reviews they use the common BAIT & SWITCH method.

I was tired of paying storage fees on a car for 3yrs to the tune of more than it's worth.

The initial process was pretty straightforward.
CarBrain website asked a few questions about the car and made an offer.

They did not ask ANYTHING about the catalytic converter!! (this comes into play later)

After receiving the quote from CarBrain; I called BIG-H Auto Recyclers in Houston to schedule the pick-up. The lady was friendly, but a bit short. She asked about the title, if I had keys, if the battery was in the vehicle, and if the vehicle had any flats. Still no mention of catalytic converter.

I scheduled the pick-up for Monday May 27th, 2024 between 8am-12 noon. At about 8:45am the tow truck driver called me and stated he would arrive in approx 30min. I met him at the storage facility; and the first thing he did was back the "roll back" tow truck up to the car; and lift it off the ground. Got out of the truck before asking me any questions or greeting me; and looked underneath the car. He immediately stated that there's no catalytic converter and just a piece of straight pipe welded in it's place.
And that the offer would drop substantially. He got back into his truck, made a brief phone call to someone with his door closed; so I couldn't hear the conversation. Got back out and told me the offer was $215. So they deducted $235 for a catalytic converter on a 25yr old car. I found that astonishing; and was at a loss for words.

I said well I was GUARANTEED $450 by CarBrain and no one from CarBrain or BIG-H Auto Recyclers made ANY mention of catalytic converter. He told me the offer was $215 and if I didn't like it he could just leave; because he "had other sh!t to do". Was very snippy and rude about it. I asked how he was going to change the amount because I was told he'd have a $450 check in hand for exchange of the car, title, and keys. He rudely said "what makes you think I have a check on me". I explained that I was told that.

So he told me I could call them while he did paperwork and see if I could get a better offer. He asked for my drivers license and the title; then proceeded to look over the rest of the car. I called Najari@ CarBrain to express my disbelief; and she pretty much told me it was up to the salvage yard. But had no explanation as to why CarBrain guaranteed $450; and now that's changed. Stated that the catalytic converter is worth most of the price. I explained that scrap prices on a catalytic converter of that age is less than $100. And they told me they could find a different offer, but I would have to start the process all over. And I could call BIG-H Auto Recyclers and see what they say.

By this time the tow truck driver was standing next to me and I felt pressured to go through with the $215 price. It was a very uncomfortable situation. And I would have liked to call the auto salvage yard first, but he didn't give me that opportunity.

So I called BIG-H Auto Recyclers afterwards; and they seemed to have the answer ready. And told me CarBrain should have asked me about the catalytic converter. Yet CarBrain tells me the salvage company should have asked me. By the immediate explanation and response I got from both companies; it seems this is a VERY common tactic. Offer the highest dollar amount; and then lower it once the tow truck driver arrives to pick up the vehicle. I read many reviews of similar experiences. Customers being told that there's a "aftermarket" or "universal" catalytic converter on their vehicle, and dropping the price tremendously. Or finding other minor issues to drop price. Shame on them!! SCAMMERS!

I called Najari @ CarBrain again to voice my disappointment and dissatisfaction with the whole ordeal. And they weren't very apologetic. Again placed most of the blame on the auto salvage company; and had no answer on why they GUARANTEED me a price and didn't follow through. Made NO ATTEMPT at rectifying or making the situation right.
And told me the salvage yard should have asked me the right questions. Then turned around and told me I was asked about the catalytic converter on the CarBrain website. Which is a TOTAL lie! When I called her out on that; she sated that it asks if there's any missing parts. But when I select "missing parts" on CarBrain; it then asks about Engine & Transmission.

Eddison and CarBrain were exactly what I needed when my old minivan gave up the ghost. A $3000 repair to the transmission didn’t make any sense on a vehicle worth less than that price tag. I filled out several online questionnaires for selling a vehicle for scrap. All of them asked similar questions and gave me an offer in exchange for my contact info. CarBrain had the best offer by over $100. Eddison stayed in touch with me, but struck the balance between that and being pushy and overbearing. All my questions were answered, and the sale took place without a hitch, even though the vehicle was a decent distance from my home. Glad to get something for a vehicle that wasn’t fully operational and had lots of years and miles on her.

Sold my car which had transmission problem online in less than 30 mins.

After that just a few calls and all done.

Check came in 2 days after my car got towing away.

Very good and effective.

Had a high-end SUV Yukon Denali with a bad transmission should have waited longer very expensive Parts on this truck

Catalytic converter theift was in the news headlines, and having a older vehicle that was in need of a transmission, was parked in a location that would of made it easy Pickens for anyone who would like to steal that valuable component. Doing research on the value of just the Catalytic converter my plan was to save the part, and scrap the rest of the jeep sport.I stumbled on a advertisement for carbrain. Carbrain stated that they bought unwanted cars and trucks for cash $. Being curious I called up ,and talked to a lady named Erica, and explained to her about my old jeep, and what was wrong with it, and how it could not move on its own power. She made me a offer of cash money, site unseen. She was friendly and helpful. And promptly dispatched a driver to pick up the vehicle. I really didn't have any thing to lose on the deal, and gave me the opportunity to see a company that in fact do, exactly what it said it would do. The tow truck driver was on time, and made his inspection. Took a few pictures of the vehicle, and made a cash offer ,and off he went. Everyone was happy 😊 I didn't have to fool with it, and now I have the space to put in a garden. Thank you Carbrain and Erica for doing what you said you would do

I sold a dodge neon 2002 that wasn't running (transmission problems) to CarBrain, for an excellent price. They were very professional; fast response; and, the pick up of the vehicle was smooth and without delays. I would recommend it to any one.

My transmission went out so instead of putting more money then the car was worth i let Car Brain sell it Hassle free. Easiest Thing i done all year.

When our trusty Saturn Vue blew it's transmission we were uncertain as to whether it was worth anything in salvage and if we would be stuck trying to get rid of it but I found CarBrain and they made it easy! We got an immediate response from Ismael and the salvage company was there in two days. The driver was very professional and courteous.

I had a honda civic 2002 lx and the car had a transmission problem. It was parked in my garage for several months. I need a space in my garage and I call CarBrain to help me. I was a pleasant to work with CarBrain. Within two days, car has been towed away and I am happy with the service. Thank CarBrain.

I was skeptical at first that I would not get the amount of money that I was offered but I did. My cars transmission was out and had high mileage. The communication with car brain was excellent and everything went really well with the towing company.
I would definitely recommend Carbrain.

I highly recommend carbrain. I had an opportunity to sell a car that was running yet had transmission problems. They gave me a very good price well above what I think I could have even gotten selling it privately.

Excellent service, fair price for a car that was not running due to needing new transmission and several other things. Overall was a good experience. Thanks carbrain!

My V6 2WD 2008 Pilot got junked when its transmission blew up and two cylinders lost compression. Initial estimate to repair is twice the value of the vehicle. I cant sell unless it passes smog. My only choices are junkyard, donate for full value, or sell the parts individually on Ebay or Facebook Marketplace. Googling and I stumbled upon CarBrain. After sleeping over what to do, CarBrain was the least hassle for me. I'd probably double what they offered me by selling parts but the headache is not worth doing.

Car brain made it very easy to sell my 2014 Ford Escape after the transmission went out. I was concerned that I wouldn’t have many safe options to sell my car during a pandemic but I was pleasantly surprised. The process was quick, safe and most importantly not a hoax. Highly recommend car brain to anyone looking to get rid of a car without the hassle of a dealership or finding an individual buyer.

Such an easy and relaxing way to sell my car that needed a new transmission. I got a really good price and I was happy with my experience.