Carcashpoint Reviews 

2,946
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Terrible experience modern day loan sharks Only positive experience was with a lady called roisin who gave a grace period on surrendering the vehicle Otherwise terrible service Wanted to make a... See more

Rated 5 out of 5 stars

Great company. Speedy decisions. Work quickly to ensure you get your car. Very professional, especially Paul. Paperwork side quick and easy too. Money transferred quickly. All smooth and efficient. Gr... See more

Rated 5 out of 5 stars

Carcash point have really assisted me. I had a problem with my car and they were so reassuring and very quick in helping me to switch to an alternative vehicle. Paul goes out of his way to meet tight... See more

Rated 5 out of 5 stars

I just don't get some of the negative reviews! Their collection team has always been exceptional, highly professional and I always receive a prompt response. They are a pleasure to speak with, especia... See more

Company details

  1. Car Finance and Loan Company
  2. Non-Bank Financial Service

Information provided by various external sources

Car Cash Point is authorised and regulated by the Financial Conduct Authority for the conduct of consumer credit and a proud member of the Consumer Credit Trade Association and therefore is fully compliant with its 'Code of Practice'. We are committed to ethical and responsible lending and to providing the highest levels of professional customer service. We are also the proud winners of the Best Customer Focus awards at the UK Best Business Awards.

Car Cash Point - Instant loans for car owners

Written by the company

The UK's favourite logbook lender

Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(2,946)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is a sorry excuse of what is…

This is a sorry excuse of what is clearly an bunch of incompetent numpties who's only goal is to rinse the consumer out pocket and not give a monkeys in return. I had the unfortunate pleasure of dealing with the car cash point crooks (otherwise known as the CCC) back in 2019. To cut the long story short i was at a loose end like many individuals that have had to use their service. Among lots pressing issues from CCC such as the compounding interest and fees upon fees, lack of any reply to an email which I'm guessing is because it didn't mention anything about them getting payment, it was their complete disregard for my financial situation. The stress is causes and knock on affect to mental health. I had dealt with a collections supervisor ,credit controller, who like many at CCC was always in a meeting when I wanted to discuss repayment or just address the balance on my account. I left it for a week and made contact with their receptionist/operator who's name i asked but she didn't want to give it to me however she was happy to put her 2 pennies worth in to tell me that if i don't pay my balance today, vehicle repossession was in progress! I didn't get any response from a certain individual i cant name but was the account manager and was then told he left and wasn't working at CCP anymore. (Probably didn't meet his target and was shown the door) I had to result to borrowing the money from a family member which for many who understand, is the last thing you want to do and the embarrassment you feel. The CCC should understand customers situations especially during COVID. Judging from the previous reviews CCP is still up to its old tricks. I have referred this for further investigation with the relevant bodies. This company should not be in business and closed immediately!

December 29, 2021
Unprompted review
Rated 5 out of 5 stars

Ella is absolutely fantastic and so…

Ella is absolutely fantastic and so knowledgeable in what she does. She really knows what she’s talking about it and sorted out all my issues without any hassle. Thanks Elz. Keep up the great work. A****** all the way.

December 17, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with the service I have…

Very happy with the service I have received from Car cashpoint. The staff are all extremely present during the process and during the time that I had the loan. Elena in particular was extremely helpful. I will definitely use them again and recommend to anyone looking for the same service.

December 13, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish with open and honest team. Contract is simple and payment terms easy to follow. I will use carcashpoint again when required in the future.
Thank you for helping me when i needed it.
Bimal

December 13, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, sign up for the loan was so easy, thanks to the amazing team. They were extra helpful and informative! Highly recommend!

December 13, 2021
Unprompted review
Rated 5 out of 5 stars

World class service from Elz

I spoke to the lovely Elz who helped me find the right loan for me. Coming up to Christmas I was worried and anxious and she put me at ease and got me an affordable loan. Thank you so much! I highly recommend Carcashpoint.

December 5, 2021
Unprompted review

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