CardFool.com Reviews 

67
TrustScore 2 out of 5

1.9

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Rated 3 out of 5 stars

I ordered an Easter/Birthday card and it didn't arrive until 13 days later (which was after Easter) so I had to go out and buy a store bought card instead I was very disappointed that a domestic sh... See more

Rated 1 out of 5 stars

Another lesson to first read reviews here. Ordered a card, got the message that it's been sent. It hasn't been sent . Attempts to track or get hold of them gets a message that the website id no lon... See more

Rated 1 out of 5 stars

The e-card I purchased could not be viewed by the recipient. It has been very difficult for me to find a way to contact CardFool customer service. The help link they sent in my receipt gives a 404 Err... See more

Rated 1 out of 5 stars

Overall, I would not recommend this merchant. Delivery was expected to take 3-5 days once it left the USA (I'm in Canada). 20 days later, still no delivery. I contacted the merchant multiple times (vi... See more

Company replied

Company details

  1. Greeting Card Shop

Written by the company

Send real Greeting Cards or Send Ecards Instantly for Birthday, Thank You, Anniversary, Congratulations, and more with the largest collection of One-of-a-Kind Designs! Add your own handwritten custom messages and send funny cards directly to your recipient or to yourself!


Contact info

  • West 87th Street 15621, 66219, Lenexa, United States

  • cardfool.com

1.9

Poor

TrustScore 2 out of 5

67 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.9

All reviews

(67)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM COMPANY

Ordered card, was told card was "produced, printed, and delivered" to the post office and sent a tracking number. A week later and the tracking number says that it hasn't even been dropped off yet. Sent 2 emails asking for assistance. No answer. Refunded it through my bankcard, they should be ashamed. Even if it shows up, I'm not contacting them. This place is trash. Ask yourself why they don't list a direct phone number, and look at all of the reviews where they don't get a reply through email. Overall, THIS PLACE IS A SCAM!!

March 11, 2022
Unprompted review
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Rated 1 out of 5 stars

Ordered for valentines

Ordered for valentines, Feb. 5, promised to receive
by Feb. 11. Claims to have shipped 2/7. Not received as of Feb. 14. Even the USPO doesn't usually take a week. Gonna have a PSSSSSD wife

February 14, 2022
Unprompted review
Rated 5 out of 5 stars

Love the Cards

This was my first order and it arrived incomplete and I was panicking as the holiday was nearly here and I wasn’t hearing back from anyone. Cards finally arrived in the nick of time. The cardstock and envelopes are superior in quality and and I love the self-stick envelopes! Wet your pants funny and totally irreverent cards one can’t find anywhere else! Will definitely order again!

February 9, 2022
Unprompted review
Rated 1 out of 5 stars

Cards never received

I live out of the United States, so I saw this service as a way I could send a physical card. However, I sent my 5-year-old grandson a birthday card he never received. I wrote customer service and have never received a reply. I have tried to call; nobody answers. I also sent my daughter a card, and she has yet to receive it. I won't be fooled again into trusting this company.

February 4, 2022
Unprompted review
Rated 2 out of 5 stars

Cardfool screwed up order and sent mine…

Cardfool screwed up order and sent mine to someone else and their cards to me (invoice in package did not match shipping label). Since I had other person’s address I shipped her cards to her (at my expense of $16.10) and she will send me my cards. Both of us have tried to contact customer service to resolve (me with multiple emails to a supposed emily@cardfool and her with multiple voicemails because no one answered customer service number - 5 + days ago). Zero response to either of us. At minimum we should both be reimbursed for our shipping costs based on Cardfools shipping screwup. The only reason 2 stars instead of 1 is because I’ve had one previous order they managed not to mess up.

February 3, 2022
Unprompted review
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Rated 5 out of 5 stars

UPS is terrible. CardFool service is great

I ordered a card that didn't arrive so I contacted Tim who immediately responded. He said they mailed it but they promptly overnighted me a new card. The original card showed through the UPS three weeks after they mailed it to me. So they had actually mailed the card but clearly the UPS had an issue. Thank you for the excellent service and for your responsiveness to my problem.

January 28, 2022
Unprompted review
Rated 1 out of 5 stars

Cardboard for,never sent, No Customer service

I paid for a single card on 12/31 that was never sent. But, OH YES, they didn't waste any time charging my American Express card. I called their bogus customer service number and left two voicemails. I did not get any call back. I have no confirmation for ordering the card and have no receipt for paying for it. I will still open a dispute with American Express, even for $1.99! This company is a scam. 80% of the reviews are similar to mine. Where there's smoke there's fire.

January 6, 2022
Unprompted review
Rated 5 out of 5 stars

UNRECEIVED CARDS

I had two cards that had not been received. I called and left message after message and sent emails with no response. The CEO of the Company responded to one of my emails and then called me to apologize and say that the money for those cards would be refunded immediately. Doesn't get much better than that. Very impressive.

December 31, 2021
Unprompted review
Rated 1 out of 5 stars

tasteless card…

I was very disappointed when looking to purchase some cards today to see a birthday card that says "lets go Brandon" It saddens me that even on a site like yours, I have to see divisive cards like that. Oh well. There are lots of other places to use for cards.

December 30, 2021
Unprompted review
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Rated 1 out of 5 stars

27 cards waiting to be sent from Dec…

27 cards waiting to be sent from Dec 15th. 3-4 calls and about 4 emails to customer service with no response.
Is the company still in business?
Hard to feel enthusiastic about Cardfool given my current experience.

December 19, 2021
Unprompted review
Rated 1 out of 5 stars

2nd Update: Card Fool Sucks!!!

2nd UPDATE: I spoke too soon! After Card Fool replied and I wrote the first update, they stopped responding! I’ve sent them 3 emails and no response. My cards didn’t ship and did not receive a refund.
Stay away from this company. I will not be ordering any more cards from them!

UPDATE: After leaving this review I got an immediate response. Thank You Card Fool for making it right!!
I would like to suggest that your website be updated to make it easier to contact someone!!! And not wait for A bad review before correcting the issue.

Previous Review:
I have 18 cards that were supposed to ship on 12/6/2021 have NOT shipped. Have not been able to get a hold of anyone. The 2 phone numbers I found (took quite a bit of digging) always goes to voicemail. The message sent via their website has not been answered.
Not happy at all and will no longer use this company!!!

December 16, 2021
Unprompted review
CardFool.com logo

Reply from CardFool.com

Kathleen, I'm so sorry for the frustration. I have reached out to you directly so we can make sure and get this order delivered and your refund processed. Thank you

Rated 1 out of 5 stars

I received an order missing an item

I received an order missing an item. I have emailed them four times through their system---the only way they make available to reach them---and have had no response. I have finally resorted to writing a bad review to get their attention. I will see if they publish this or get in touch with me.

November 6, 2021
Unprompted review
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Rated 5 out of 5 stars

THANK YOU CARDFOOL FOR YOUR CREATIVE CARD SERVICE

I have really enjoyed this site. The free shipping plus personalized message & touches makes these cards exceptionally fun to receive. Every card I’ve created turned out great. I’m a bit perplexed with any negative views, as I have only had positive experiences. So glad to see this available. Thank You.

October 6, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered a Birthday card

Ordered a Birthday card. I’ve emailed multiple times asking where’s the card is and never received a email response. Don’t waste your time with these fools!!!!!!!!! Their name says all you need to know FOOLS!!!!!!! I receive emails 2-6 a day from them to buy something else but no response about my missing card. Must be a bunch of monkeys running the show. No I take that back monkeys wouldn’t be this incompetent!!!!!!!! Save your money buy from another online company( read reviews first) or even better a brick and mortar shop. Well at least I only lost $5 to these ___________FOOLS!!!!!!!!!

August 9, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid

Refused to print then charged me days later.

August 2, 2021
Unprompted review
CardFool.com logo

Reply from CardFool.com

Sonya, I'm so sorry that we were unable to print your card based on our terms of use. We have reached out to you via email to let you know the status of your refund. Please feel free to reach out to me if you need anything else in the future!

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Rated 4 out of 5 stars

Im only giving this company a 4 star…

Im only giving this company a 4 star because the shipping hasn't been what it use to be. However I did contact them and spoke with Grant and he did say they were having issues with the shipping. Other then that I love the cards and have been a happy member for a while now.

July 11, 2021
Unprompted review
Rated 1 out of 5 stars

Website kicks me off every few minutes!

Their website is terrible. It took me an hour to get through the birthday card offerings. It kicked me off every few minutes and never did I get to find the card I wanted to order multiple copies for my next year's mailings.
I wanted to find a card that showed a dog saying "Want me to bury your birth certificate?" and I didn't find it anywhere in he birthday card list. This website is so bad that I spent over one hour and twenty minutes trying to navigate through it. What a waste of time!

It never let me view my cart even though I had several other cards in it. It showed my total amount due as $274.00!

Do six year-olds operate this site?

May 10, 2021
Unprompted review
CardFool.com logo

Reply from CardFool.com

Hey Joyce, I'm so sorry to hear that you had all these issues. We had some unexpected server problems that have been fixed, but I totally understand how frustrating that could be. Please email me directly at grant@cardfool.com so I can make sure you get your cards and take care of all of these problems that you've run into! I appreciate your patience, and look forward to hearing from you.

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