CardTrader Reviews 1,843

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service as fantastic and reliable, highlighting the efficiency and ease of the overall experience. Many appreciate the concept of consolidating orders to save on shipping costs, and the customer service team is frequently described as helpful, responsive, and understanding, providing excellent support for various issues. However, some people mentioned dissatisfaction with the delivery times, noting that shipping can be very slow and sometimes exceeds the indicated timeframes. A few customers also reported unexpected or poorly advertised shipping fees, which led to frustration. There were also occasional issues with orders being lost or cancelled, and some reviewers felt that communication regarding order status could be improved.

What people talk about most

Service

Customers consistently note positive experiences with service, particularly praising the "CardTrader Zero"... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers appreciate the consolidated... See more

Product

Users describe ambiguous interactions with product. Many reviewers express dissatisfaction, citing issues... See more

Customer service

Consumers have mixed experiences with customer service. Many reviewers praise the support for being fast,... See more

Order

People report ambiguous experiences with order. Many customers express frustration with long waiting times,... See more

Based on these reviews

Rated 4 out of 5 stars

Sería genial contar con un buscador de cartas dentro de las compradas por CT Zero. Cuando tengo dudas de si ya he comprado alguna carta, tengo que mirar una por una en toda la lista. It would be grea... See more

Rated 4 out of 5 stars

Cardtrader Zero works well when your order is finally processed and shipped. The service itself is reliable. However, the main downside is speed. The whole process takes too long. Also, there sho... See more

Rated 4 out of 5 stars

Website is well made and user friendly. Customer support answered quickly and help solve my issue. Cardtrader Zero concept wasn’t clear for me, despite reading everything I could beforehand. After... See more

Rated 4 out of 5 stars

Overall a great platform, prices of single cards are higher on average than on other platforms, but with the zero service I saved a ton of money on shipping. One shipment got lost in the mail, bu... See more

Rated 5 out of 5 stars

The service is fantastic, the idea is great. I've had multiple orders come without a hitch and support had always been helpful and responsive to my needs. As long as you're ok with waiting a lit... See more

Rated 4 out of 5 stars

The search tools are pretty straight forward. I found (most) of what I was looking for fast. As per the shipping rates, as I live in south america they tend to be on the higher end coming from the st... See more

Rated 5 out of 5 stars

Card Trader has one of the best support teams I have ever contacted. I bought some cards some days ago, they sent them over UPS. When my package reached to Mexico, their facilities got cought on f... See more

Rated 5 out of 5 stars

The whole concept is great! I love how easily everything works and how safe you feel ordering. Control over every card, efficiency great communication. Website is so clear and you have so many po... See more

Rated 5 out of 5 stars

Es la segundo o tercera vez que compro en cardtrader y la verdad que me parece una web perfecta. Es muy sencillo crear tus listas de cartas, seleccionar versiones , estado etc y con el servi... See more

Company replied

Rated 4 out of 5 stars

I loved shopping with this service, it was even better since I managed to add more cards to my order that I had forgotten. I only wish it was simpler to chose other versions of a card just so that I c... See more

Rated 4 out of 5 stars

I like the premise of shipping all the cards to one place then sending it to me in one package. I also like the search functionality and how you can list out every version of the card easily. 4 star... See more

Company replied

Rated 4 out of 5 stars

I can find a lot's of cards, low cost and low shipping cost. Your trade zero is good but shipping time are very very slow,more the indicate, the cards are trade tout many time before final destination... See more

Rated 5 out of 5 stars

The process with Card Trader is very smooth as a buyer. Had in 3 years only minnor issues and one was my fault, the solution of the problem came in 24 hours without hesitation. For me is highly com... See more

Rated 4 out of 5 stars

I made the purchase using CardTrader Zero and received all the cards. The only problem is that I didn't know why the cards that didn't arrive didn't arrive. The information provided on the website cou... See more

Rated 5 out of 5 stars

I’ve had an amazing experience with CardTrader. Their team went above and beyond to support me when I faced an issue with a recent order. They carefully checked my cards, prevented me from a poten... See more

Rated 5 out of 5 stars

Cardtrader Zero experience was great. Great app to manage everything from selection to ordering cards. Cardtrader Zero is a fantastic idea. Let's see if the order and everything else get processed wel... See more

Rated 5 out of 5 stars

Made a wrong order (a lot of cards in a language I yet do not master) and emailed them what to do. Two days later all the purchased incorrect cards were deleted from my purchase and the amount was tra... See more

Rated 5 out of 5 stars

The idea of a warehouse of card and clearing the client from the hassle of getting different providers into one place is just genius. Is a very robust way of buying from many people and getting one sh... See more

Rated 5 out of 5 stars

Absolutely awesome service! I used card trader zero, and once all the cards had been collected by the stall, it only took one day and I had them in my hands. Great customer service too, definitely rec... See more

Rated 5 out of 5 stars

CardTrader Zero is a great way to buy MTG Cards for the Pauper format in bulk. Packaging is great. When I had a problem because I missed to pick up a package, I received excellent customer support to... See more

Rated 5 out of 5 stars

I was able to make sure shipping costs were lowest it could be without needing to worry about if I was going to receive it on time. The prices are all over the place but that is more of the market pl... See more

Rated 1 out of 5 stars

Their card trader zero thing seems brilliant, but there's an undisclosed fee for shipping it to your own home. which is not in the "here's how much the cards would be" - I would have NOT ordered i... See more

Company replied

Rated 5 out of 5 stars

I ran into issues concerning being logged out of my account and received help from their customer support within 48h. Got valuable help from Donny, couldn't recommend this service enough. Perfect for... See more

Rated 5 out of 5 stars

Early on I had my doubts but after working with Donny and Marc. There continued communication and attention to by orders have left be a believer in CardTrader. I will continue to utilize this platform... See more

Rated 5 out of 5 stars

It takes a bit of time to deliver but the cardtrader zero service is so cool. You can add so much cards anytime and whenever you want, you can ask for delivery. It's easy to use. The cards are well pr... See more

Rated 5 out of 5 stars

I bought some cards on this website: some of then regularly arrived; others didn’t and they cancel the order and refill a wallet on my profile. I must buy new cards to use this credit. I haven’t try t... See more

Rated 5 out of 5 stars

It´s very user-friendly; everything arrives in the exact condition specified by the seller. Best of all, you pay the exact price listed for the card.

Rated 5 out of 5 stars

Support team keep their promises even if its not favorable for them. Always helping the customer, the best service for buying tcg products. 100% recommended

Company replied

Rated 1 out of 5 stars

I've had various issues with card trader. From incorrect cards being sent through card trader zero, as well as them not being able to find replacements when ordered through zero, to literally months o... See more

Rated 5 out of 5 stars

A very pleasant experience. The service is wonderful. We appreciate that they are always on top of emails, which has been very helpful on occasions when we needed to communicate with them. Support

Rated 5 out of 5 stars

Easy, effective way to buy your MTG singles. Not the cheapest way, but definitely the most easy one! Streamlined shopping experience, also.

Rated 5 out of 5 stars

Fun to sell and transactions are smooth. Listings are easy to upload even with photos and all the details . Customer support is tremendously fast and very friendly. All in all a happy Pokemon TCG tr... See more

Rated 5 out of 5 stars

I was very happy to go to one place and get the cards I needed without having to search through multiple vendors and having to pay multiple shipping charges.

Rated 5 out of 5 stars

The best platform for international purchases. The protection provided by the platform for incorrect cards or discrepancies in orders is very important. The CardTrader Zero system is the best s... See more

Rated 5 out of 5 stars

Customer service is perfect. I made an order mistake and they swiftly solved it without a hustle and I got an immediate money back.

Rated 5 out of 5 stars

It was real easy to shop for mtg singles, optimization feature is very clutch to save money and get the cards people is missing!

Rated 5 out of 5 stars

The best thing about this company is the personal feedback that is offered by an actuall person, they tried to solve a very specific issue with my order that had to do with my country's postal service... See more

Rated 5 out of 5 stars

I have been purchasing with them from 3 years ago. Their customer service is great. They really care for the clients orders to be completed and fulfilled and you can find items with a very nice price.... See more

Rated 1 out of 5 stars

Absolutely the worst customer service I have ever received. Every time I have needed assistance they take over a week to respond, for urgent matters as well. They provide informal means of communicati... See more

Rated 5 out of 5 stars

The support is always very nice and respond very very quickly, I want to thank Beth who helped me throughout my request, resolving all the issues I encounter.

Rated 4 out of 5 stars

I was a little confused about the layout like there were two different add to cart icons I think I got it but either way sorted it out at checkout

Company replied

Rated 5 out of 5 stars

It was my first order using Zero and the experience has been full positive. So i'm waiting to recieve the second one 😂...

Rated 5 out of 5 stars

I'm from a far away country so I have problems buying cards, but CardTrader made my life much easier, very good

Company replied

Rated 5 out of 5 stars

Its the best place to get cards that I can't normally get in my country. I also had some issues with UPS but a support agent named Martha really helped me out and made sure my cards got to me safely.... See more

Rated 4 out of 5 stars

Very easy to use and clear website. Great idea the cardtrader zero / zero-1-day service. Great that we can pay with PayPal. I'd suggest only a filter to select: language of the card, country of the... See more

Company replied

Rated 1 out of 5 stars

I paid 88$CAD of shipping and fees for a 245$ 17 cards order. Innitial 8$ shipping to warehouse, than 53$ UPS (registred no choice over certain amount) and 27$ import charges. Support told me I can't... See more

Rated 1 out of 5 stars

I made a complaint here about how long it's been taking for my order to arrive and they pinned on brazillian customs, which is fine, I know they've very rigid procedures, but now they closed my purcha... See more

Company replied

Rated 1 out of 5 stars

Ridicolous waiting times for Cardtrader Zero. Cards have been sitting in their warehouse for 2 weeks waiting to be evaluated and ready to be shipped. Customer service is to laugh for, offers zero so... See more

Rated 1 out of 5 stars

Took weeks to respond to simple queries. Only responded to contact after we threatened to cancel order. The refund we had to arrange ourselves by ‘withdrawal’. Completely ridiculous waiting times for... See more

Rated 1 out of 5 stars

The free shipping costs are a lure. They grab all cards you need from all sellers and made them ship to their warehouse (and they made the seller PAY for the shipping !), then, after a LOOOOONNG tim... See more

Company replied

Rated 1 out of 5 stars

Cardtrader protects sellers who deal in bad faith - I've had several orders cancelled over the last year because of one excuse or another, but it always happens to be when the price has gone up on... See more

Rated 5 out of 5 stars

Made already over 20 purchases, every time it’s been a perfect service, fast delivery, all great and super consistent

Rated 5 out of 5 stars

Excellent customer service. They were able to respond quickly and resolve my issue professionally. The products always come safe and not damaged.

Rated 5 out of 5 stars

I’m still waiting for the delivery, but if I have to tell about the website experience, I’m more than happy to tell you that it was easy to find what I need and the site was very helpful with all the... See more


Company details

  1. Game Store
  2. Trading Card Store

Written by the company

Buy and sell collectible game cards, like Magic, Pokèmon, Digimon and Yu-Gi-Oh.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 31% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

They look after the little man.

My first time using CardTrader and there were some errors during the ordering. It is not 100% known where the errors came from weather from my side or theirs.

Either way, after a little back and forth Gabe handled the situation correctly and with professionalism. He resolved the situation to a very fair standard and left me as a first time customer satisfied. I will definitely be making more purchases with a company that looks after even the small man.

Thank you Gabe and CardTrader.

March 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Best support

After I was let down by other company i find cardtrader this for me is the best comapany for buying tcg
And support its so good i was never let down and hope continue to buy more tcg in the future by cardtrader

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

I bought some cards on this website

I bought some cards on this website: some of then regularly arrived; others didn’t and they cancel the order and refill a wallet on my profile. I must buy new cards to use this credit. I haven’t try to ask my money back, honestly it’s a small amount.

February 14, 2026
Unprompted review
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Rated 5 out of 5 stars

After being scammed

Got scammed, and a couple days after I checked th box arrived and the deal was done i found out the card was fake.
I reached for support and a couple videos and some thorough investigation from Gabe the where able to help and refund me.
Selling and buying with card trader just made my hobby a lot nicer.
Special Tnx to Gabe

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

I choose the "Card zero" service and it was so great

I choose the "card zero" service and it was great. Of course you might be waiting a little more (though i thinķ you would wait almost the same) to get the cards, but the cards were exactly in the conditions as described and they arrived even a little before they scheduled. Not to mention (but still much important) i payed only 1 shipment cost. On a 45 cards order it would have been so much more if i had to buy from another service and pay all the shipments from all the different sellers.

March 5, 2026
Unprompted review
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Rated 5 out of 5 stars

The whole concept is great

The whole concept is great! I love how easily everything works and how safe you feel ordering. Control over every card, efficiency great communication.

Website is so clear and you have so many possibilities! Absolutely great

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable at a good price


The website is reliable. They use the Card Trader Zero system, which allows you to buy cards from sellers anywhere, have them sent to their headquarters in Italy, and then pay a single shipping fee to have them delivered to your home or chosen collection point. You select the card quality, and they ensure that the seller sends the purchased card and that it meets the required quality standards. If it doesn't, they either buy the card from another seller at no extra cost or refund your money.

February 25, 2026
Unprompted review
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Rated 3 out of 5 stars

Hidden shipping costs

My original review:
Your order summary has this line:
Ship to: [your address]
Which makes you assume the price is compleat including shipping.
Then you confirm the order, they automatically withdraw cash from your account and then let you know shipping is additional 20 EUR.
Once you realise, you cannot change or cancel the order.
Update:
As I was unhappy with the shipping costs, I submitted a ticker on card trader and went full Karen (i.e. wrote the original review here) on trust pilot.
I was contacted the next business day by the shop and the order was cancelled as per my request. I praise the communication speed and style.
Therefore I chose to update my review. I still think the shopping costs should be more clear to first time customers, but the handling of the situation by card trader was exemplary.

February 6, 2026
Unprompted review
Rated 4 out of 5 stars

Very smart website

Very easy to use and clear website.
Great idea the cardtrader zero / zero-1-day service.
Great that we can pay with PayPal.
I'd suggest only a filter to select: language of the card, country of the sellers, include only cardtrader zero.

February 4, 2026
Unprompted review
CardTrader logo

Reply from CardTrader

Hello,
thank you for your review and your suggestions, the language of the card and only ctzero are already available options :)

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