Demo started on schedule and I had a problem with my mike so Sarah helped me to resolve the issue. Sarah explained how to use the Dashboard in a very systematic way which I found easy to understand. A... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have just received bespoke training from Sarah Ruck at Care Check, she was very patient, explained everything clearly and tailored the training specifically to my needs and queries. Spot on servic... See more
Company replied
The Care Check team is amazing and recently Sarah resolved and issue very quickly. We have been using Care check's services for more than two years for 14 of our Care Homes. Their Services are excell... See more
Company replied
Both Sarah and Lily were extremely helpful with my DBS checks. As I was unfamiliar with the process, they patiently clarified the points I was unsure about and explained everything in a clear and stra... See more
Company replied
Company details
Written by the company
Care Check works with a plethora of organisations ranging from independent care homes and schools through to NHS primary care trusts. We obtain three different level checks: Enhanced and Standard Criminal Record Checks for people working and volunteering within regulated industries and Basic Criminal Record Checks via Disclosure Scotland for individuals and organisations not entitled to request the Higher Level Standard and Enhanced level Disclosures. We provide paperless online applications via the DBS e-Bulk application interface, which eliminates errors and results in faster turnaround times for both DBS applications and DBS Adult First Checks. Our e-Bulk service is completely paperless and has revolutionised the way our clients process their DBS applications because no longer do forms need to be sent out and no signatures are required. Our Basic level applications are requested via the Disclosure Scotland B2B portal, again resulting in a much faster turnaround on results. If you are interested in registering your organisation for free please go to: https://www.carecheck.co.uk/register/
Contact info
1st Floor Orchard House, Crab Apple Way, Vale Park, WR11 1GE, Evesham, United Kingdom
- 0333 777 8575
- info@carecheck.co.uk
- carecheck.co.uk
5.0
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charlotte was very helpful and has…
Charlotte was very helpful and has resolved my query - thank you very much.
June 17, 2026
Unprompted review
Reply from Care Check Ltd
Thank you so much for your positive feedback. We're pleased to hear you had such a good experience with Care Check.
Many thanks to Charlotte
Many thanks to Charlotte for her support; the Care Check verification process is thorough and reassuring. Thanks again for your professionalism.
June 17, 2026
Unprompted review
Reply from Care Check Ltd
Thank you for the 5-star rating. Your feedback is greatly appreciated, and we're so pleased you were happy with our service.
Reply from Care Check Ltd
We truly appreciate your feedback and your 5-star rating. Thank you for choosing Care Check—we're delighted we could help.
Fairly easy experience
Fairly easy experience, Charlotte was very helpful when I hit a bump in the road, all got sorted thanks to Charlotte for your help.
June 16, 2026
Unprompted review
Reply from Care Check Ltd
Thank you for sharing your experience with us. We really appreciate your kind words and hope to be of assistance again in the future.
Great customer service by Charlotte
Great customer service by Charlotte, sorted out my query straight away!
June 17, 2026
Unprompted review
Reply from Care Check Ltd
We truly appreciate your feedback and your 5-star rating. Thank you for choosing Care Check—we're delighted we could help.
Great experience with Emily.
Emily couldn't have been more helpful and supportive. She assisted me with my first DBS check and guided me through everything, making sure that I understood the process and ensuring that the check was submitted successfully. Would highly recommend
June 16, 2026
Unprompted review
Reply from Care Check Ltd
Thank you for your thoughtful review. Our team works hard to deliver a great experience, so it's lovely to hear your feedback.
Great customer service
Great customer service. Charlotte responded to and resolved my query very quickly.
June 16, 2026
Unprompted review
Reply from Care Check Ltd
Good Afternoon Laura,
Thank you for your 5* review! We are pleased to hear that Charlotte has resolved your query efficiently!
Amy was great
Amy was great from start to finish. She was friendly, helpful, and always quick to get back to me whenever I had a question. She made the whole process easy and stress-free, and kept me in the loop throughout.
June 15, 2026
Unprompted review
Reply from Care Check Ltd
Hi Elishia,
Thank you for taking the time to leave a review!
Its great to hear that Amy has been super helpful, we will certainly pass your comments on!
Katie has really quick response times…
Katie has really quick response times and provides a positive customer service experience!
June 12, 2026
Unprompted review
Reply from Care Check Ltd
Hi Toby
Thank you so much for your 5-star review! We're delighted to hear you had a great experience.
Charlotte Dickinson
Charlotte Dickinson, supported me and I would like to thank her for helping me with my account and the fast reply’s and support thanks Charlotte.
June 11, 2026
Unprompted review
Reply from Care Check Ltd
Hi Roxyanne
Thank you for your wonderful 5-star review! We truly appreciate your kind words.
We have used Care Check for the last 4…
We have used Care Check for the last 4 years and as a charity the service meets our needs. System updates and improvements which work better. Simple to use and prompt replies to offer support (Thanks Katie) when needed. Thank you
June 11, 2026
Unprompted review
Reply from Care Check Ltd
Hi Hannah
Thank you for your support and wonderful review. We truly appreciate it!
Jessica was so patient
Jessica was so patient! She answered all my questions.
June 11, 2026
Unprompted review
Reply from Care Check Ltd
Hello Paul
We're delighted to receive your 5-star rating. Thank you for your kind words and trust in our service.
Charlotte has been amazing today…
Charlotte has been amazing today emailed her this morning expecting to be waiting a few days for reply it was well under an hour amazing service
June 11, 2026
Unprompted review
Reply from Care Check Ltd
Hey Nicholas
We're grateful for your kind review and 5-star rating. Thank you for choosing Care Check!
My call to find out what stage my…
My call to find out what stage my application was on, was answered immediately, Alisha was very helpful and explained exactly where my application was at and what the next steps was. She was very polite and professional
June 11, 2026
Unprompted review
Reply from Care Check Ltd
Good morning
Thanks for the 5 stars! Your feedback means a lot to our team.
Would recommend
I've used Care Check for sometime and their customer service is always top notch. Recently I had an issue with access to my account and Emily M was extremely prompt, clear and resolved my issue within the first email. I'm very pleased with the service and would recommend.
June 10, 2026
Unprompted review
Reply from Care Check Ltd
Hi Callum
Thank you so much for your 5-star review! We're delighted to hear you had a great experience
Courteous, professional and relevant support given
Alisha was very helpful, clear and direct. She clarified the points I wanted clarified in a polite and efficient manner leaving me feeling more confident
June 10, 2026
Unprompted review
Reply from Care Check Ltd
Hi Daphne
We're grateful for your kind review and 5-star rating. Thank you for choosing Care Check!
Emily W was very helpful and answered…
Emily W was very helpful and answered all queries in a friendly and informative manner.
May 22, 2026
Unprompted review
Reply from Care Check Ltd
Hello Eleanor
Many thanks for your 5-star review! We look forward to helping you again in the future.
Ben responded to my email straight away…
Ben responded to my email straight away and was polite and efficient. My query was dealt with swiftly and kindly.
June 9, 2026
Unprompted review
Reply from Care Check Ltd
Good morning
We're delighted to receive your 5-star rating. Thank you for your kind words and trust in our service.
Great service and support
We've been using Care Check for a while now to complete occasional DBS Checks when we've needed them. I can't fault them for their responsiveness and their support team. Shout out to Lily who recently got me back on track with an application I was struggling with.
June 8, 2026
Unprompted review
Reply from Care Check Ltd
Hi Chris
We really appreciate your 5-star review. Thank you for taking the time to share your experience!
DBS query
Emily W was extremely thorough, professional, knowledge & amiable who solved my query promptly. I cannot praise high enough the level of customer care I received from Emily W, who is an absolute credit to your organisation.
June 9, 2026
Unprompted review
Reply from Care Check Ltd
Hello Debbie
Thank you for your lovely feedback. We're thrilled to hear you had a positive experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.