Care Club Reviews 

Engineer very good and polite and left job clean and tidy thanks 😊

Initally I was told the engineer would come to my mums who has dementia in the afternoon. I went to work in the morning only to receive a text the engineer was on his way and will be at the property at 9:30. Unfortunately I was an 1hr away and had to contact the carer to come earlier. This caused a lot of issues.

Immediate response, then left dangling, several calls, waited in two whole days unresolved broken tap. Make arrangements for suitable time slot altered each time. I would rather pay a plumber a premium price than be messed around as much as I was with this.
Tap nowhere near like for like, fitted and for some reason removed supporting screws for sink and loosened the sink from the wall.
Which meant another return appointment, telephone support very helpful. Plumber they used unreliable.

I had an electrical problem and rang up customer service who arranged a same day visit and sorted out the issue….. all in real time with minimum fuss and maximum results.
BRILLIANT

The engineer was thorough and speedy. I can recommend Rightio. Thank you.

The job was rescheduled twice but I was informed well in advance.
The plumber was pleasant and helpful. Fixed the problem to my satisfaction.

Plumber arrived early morning and completed job as she has on a couple of occasions in the past. A reliable and trustworthyservice

I have an account with CareClub and I have used them a few times now. They are excellent and can get engineers out quickly. Would definitely recommend.

Blocked toilet pan sent out rightio charged over 300 pounds and now paying 10 pounds per month for 18 months which im told i cant cancel rightio took my toilet pan out to unblock it and resealed it with the most awful yellow sealant looks terrible

I had an emergency visit and the plumber attended within a few hours of me contacting yourselves. He was efficient and professional and recieved a phone call to be sure all was okay and reassuring i could call back if it happened again. Thankyou

Engineer arrived within the time slot and was pleasant at all times.
He was efficient and thorough .
Excellent job 😀

They will not pay for boiler repairs, and charge you excessively for repairs they force you to pay for. Total Rip Off merchants

Great communication. Raj the engineer was extremely polite and explained what he was doing at every stage. Job well done.

The engineer was most helpful in liaising with Beko after he assessed that our washing machine leak was not related to a plumbing issue but a problem with the machine itself.

Once again an excellent service. We had a wobbly tap and this was fixed within a couple of days of reporting it. I was texted when the plumber was on his way he attended on time and effected the repair with no hassle other than to go and get a part he needed. Highly recommend this service.

Annual boiler service completed today, efficiently and safely. Booking process was easy via the office, Martin the engineer arrived on time as arranged and the service was completed within 45 minutes. Great work see you next year! 👍🏻 Thank you Careclub.

Engineer rang me before visiting the property., as requested. They were visiting my mother and she has dementia. It meant I was able to explain her condition and how she would be without her knowing (i gave power of Attorney). They then rang after the visit to explain how they had resolved the problem. Very helpful and pleasant manner.

Plumber was efficient and conscientious
A pleasure to welcome her into our home

Very efficiant service. Called on a sunday job done and finished the followinh day.

And on it goes........

Tuesday 24th March
I received a call from you saying that the engineer could come out that day with the parts to fix the sink. I was out that day and said Wednesday or Thursday would be better. The person I was speaking to said she would call me back later that day to confirm. Nobody called back.

Wednesday 25th March
You called me to say that the engineer (Scott) would be coming round on 31st March between 2.30 - 5 (nearly a week later)

Tuesday 31st March
I had by now enrolled on a course and had to leave early missing an important test which I had to rearrange at a later date. I was home by 13.30 in plenty of time in case Scott came at the earliest time. I waited until 5pm. He didn't come round.
I called you and she explained that he was having difficulty getting the parts.
By now, I'm banging my head against the proverbial brick wall. I got a call on the 24th saying he could come out that day. I suggest you invest in a better communications system between your head office and engineers because between the lot of you, no one seems to know what is going on..
I asked when he would be coming round. She said she will have to check with Scott and continued to tell me that she's working until 7pm and would update me before then. She didn't call back. More waiting around.

Wednesday 1st APRIL
I phoned customer service and was told you are sorting this and it will not be ignored. I was informed that he would call be back before 7pm with an update. He didn't call back.....Why should I be surprised?

Thursday 2nd April
Customer service phoned me to say that the parts to fix the sink can't be found (I thought he had them on the 24th?) And that I would need to replace the sink which I would probably have to pay for myself. There must be tens of thousands of Belfast sinks out there and it's impossible to find the waste pipes for all of them? Wow.
This actually threw me and I told him to call me back later as I had some thinking to do.
If these parts are so difficult to find, why did 2 "reputable" experienced plumbers think that I could find these parts and fix it myself.

I decided to go to my nearest plumbing suppliers, a 4-mile round trip on foot as I had no car that day. I didn't have the parts to show them as Liam had taken them so I measured everything and drew it. I explained the situation to the guy in the shop and said that you probably won't have this as these parts are very difficult to find. He went into the back and placed the parts in front of me. I was in the shop 3 minutes. I got home and fixed it myself. Cost of parts £10.80

I phoned you later that day and spoke to a different person. He obviously had to catch up on the issue. I asked if the only option was to replace the sink and he said yes it looks that way. I then told him that I had fixed it myself earlier. He said ok and asked whether I still wanted to order a new sink....Oh my god!

Due to this shocking service, I asked for a refund of my subscription fees and refund for loss of earnings. I also had to pay for the parts that were supposedly included in the package. They have informed me that I will receive nothing. I also need to repair my kitchen floor.

I cancelled my direct debit in March and since then have recieved letters and emails threatening to take me to court if I don't pay the last 2 months of the yearly contract. I phoned them today about this and they have "very kindly" written this off.

Use this company at your peril