Care Club Reviews 

1,600
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 537 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and polite engineers who arrive promptly at the property and resolve plumbing, heating, or electrical issues efficiently. People also appreciate the incredibly helpful support team, easy contact methods, and the smooth booking process from the initial call right through to completion. Some reviewers were not happy with communication difficulties, reporting long wait times to reach customer service by phone and struggling to get timely updates. Others also mentioned occasional missed appointments, scheduling conflicts, or unexpected delays when waiting for technicians to return with necessary replacement parts.

What people talk about most

Service

People report positive experiences with service, highlighting prompt responses and efficient problem... See more

Staff

Customers had positive experiences with staff, highlighting that engineers and representatives are... See more

Customer service

Clients share ambiguous opinions on customer service, reflecting a wide variety of experiences. On one hand,... See more

Response time

Users describe ambiguous interactions with response time, experiencing a wide split in service quality. While... See more

Customer communications

Reviewers express mixed feelings regarding their attempts to contact the company, highlighting both prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Care Club are always there when you need them. The phone is always answered promptly and a date arranged in a very reasonable time scale. Their representatives are friendly. helpful and very professi... See more

Rated 5 out of 5 stars

Very happy with the whole experience. Job was completed quickly and efficiently the following day. Customer Care were friendly and polite in booking the job and the plumber was also friendly and took... See more

Rated 5 out of 5 stars

A lovely man came & fixed our leaky toilet. He immediately found the problems & fixed them professionally and quickly. Polite , respectful of the property & did a great job

Rated 5 out of 5 stars

We had two plumbing problems including our downstairs toilet which we had to switch off as it continued to flush non-stop. We contacted Careplan who sent a plumber to analyse the problems. We had to... See more


Company details

  1. Insurance Agency

Written by the company

When you choose Care Club, you choose peace of mind. We believe all households deserve local, responsive and quality service at affordable price. Our professional, highly-skilled engineers are just a phone call away, and our team is focused on delivering a premium experience 365 days a year.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,600)

512 reviews in the last 12 months

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Rated 3 out of 5 stars

Good job, eventually.

The plumber was very professional and helpful. Explained the problem and his solution. However I waited 5 hours on one day for a no show, the second day appointment between 8-12, another no show. Eventually arrived at 13:00. The job sheets and invoices are very short on information as well. Amounts charged are also very high.

June 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Great plumber

Great plumber! He spent ages replacing the silicone on my shower tray and was very careful to make sure it wasn’t leaking any more. 🥰🥰😪

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

quick responders, excellent work done.

The engineers visit was booked easily and very promptly, Mike kept us informed of his arrival and was on time. Clearly a very quiet efficient gentleman, did the job in good time and was polite and apologetic at the end because he had missed a bit of water to clean up. First impressions of Care Club are extremely favourable. Glad we joined them.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Name of engineer not known

The engineer who came and carried out the work was very good explained every step of the work he was doing in terms the every day man could understand.
He explained what and how various stages of our
problems had manifested over the years of use.
Such a good example of true honest professional trades man.

June 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Brilliant plumber

It took a long, long time to get through, but when my call was answered, the matter was resolved quickly with a plumber arriving in less than an hour. Brilliant service from the plumber.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Always a quick response

Always a quick response, when we have needed them they have always been there by the next day, their engineers always tell us what the problem is and is usually fixed the same day.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Bank Holiday Leak

excellence , although the problem could not be sorted out on the bank holiday ,it was quickly sorted out on the Tuesday , care bear saves me a lot of stress and always delivers the results.

June 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Outstanding plumber

The engineer (Gufraz) called to tell me he was on his way.
He was pleasant, polite, competent and friendly.
My problem was soon resolved to my complete satisfaction and would readily recommed this company to all seeking a trained and expert plumber.

June 3, 2026
Unprompted review
Rated 2 out of 5 stars

They are lucky I am giving them 2…

They are lucky I am giving them 2 stars. The Engineer who was very good and the only good bit of the experience,arrived after a four hour and forty minute wait to replace the cold water pipe to our washing machine, it was broken he didn’t have a replacement even after telling customer service that he would need to replace it. They said don’t worry he will have a spare pipe on his van, he then asked me if I knew where he could get one, I didn’t know so he then got. In his van and drove off.
Two hours later he returned and completed the job which took him ten minutes.
All in all about 7 hours total.

May 27, 2026
Unprompted review

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