caredge.com Reviews 276

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its exceptional ability to secure favorable deals and save them significant time and stress during car purchases. Many highlight the staff's professionalism, knowledge, and patience, noting their effectiveness in negotiation and communication. The value for money is frequently mentioned, with many feeling the service easily pays for itself. However, some people were dissatisfied with the product, reporting issues with the AI agent's negotiation capabilities or the concierge service's effectiveness in finding desired vehicles and negotiating prices. A few customers also mentioned receiving incorrect vehicle suggestions or feeling pressured into deals that didn't fully meet their expectations.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the concierge service, highlighting... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness and efficiency. Many... See more

Price

Reviewers highlight positive aspects of price, with many customers reporting significant savings and... See more

Product

People report ambiguous experiences with product. Many customers praise the product, calling it "outstanding"... See more

Value for money

Clients share positive opinions on value for money. Many reviewers highlight significant savings, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is a great tool. Just make sure you are checking in on negotiations from time to time. You may wish to make some adjustments depending on the counters or have a better understanding of how the r... See more

Company replied

Rated 5 out of 5 stars

Josh Ramsey was outstanding—knowledgeable, professional, and laser‑focused on getting me the best deal on my 2026 CR‑V EX‑L. There is absolutely no way I would have come close to the price he secured... See more

Company replied

Rated 5 out of 5 stars

Hi Zach and Ray, I wanted to personally thank you for creating such an incredible AI agent. My nephew’s car was recently totaled, and he urgently needed a new one. He had his heart set on... See more

Company replied

Rated 5 out of 5 stars

Zack & Ray, Thank you so much for everything you taught me thru your videos.  New Year's Eve 1pm, I used CarEdge Pro AI to negotiate with 9 dealers on a 2026 Toyota BZ within 200mi radius.... See more

Company replied


4.3

Excellent

TrustScore 4.5 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The AI negotiator is a game changer

The AI negotiator is a game changer. allows for contacting and working deals with multiple dealers anonymously with the terms you want and then able to get a great fair deal without the effort of making all the emails and calls yourself. Also the AI negotiator uses market data and even advises you about the merits of the different deals it is working. I don’t think i would buy a car without this type of help ever again as someone who wants a fair deal but doesn’t love negotiating and value my time doing other things. It is so worth it to have car edge pro and i am confident i saved thousands with this.

March 16, 2026
Unprompted review
caredge.com logo

Reply from caredge.com

Christian, this is great to hear. The ability to work multiple deals anonymously while the AI handles the heavy lifting is exactly what CarEdge Pro was built for. Glad it saved you thousands and gave you back your time. Thanks for the thoughtful review!

Advertisement
Rated 5 out of 5 stars

I was able to negotiate over $10,000…

I was able to negotiate over $10,000 off the vehicle thanks to information I was able to access from you. The best experience at a dealer in 50 years of buying cars.

March 14, 2026
Unprompted review
caredge.com logo

Reply from caredge.com

Over $10,000 off and the best dealer experience in 50 years of buying cars? That's incredible. We're so glad the information on our platform helped you walk in with confidence and walk out with a deal you're thrilled about.

Rated 5 out of 5 stars

No need to do your own negotiation any…

No need to do your own negotiation any more. This is a fantastic product. I was able to get information and utilized their AI tool to negotiate a car deal. It was so seamless and provided little to no stress in getting a deal made with a car dealership. The CarEdge Pro subscription was easily saved in the deal that I made for a new vehicle.

March 13, 2026
Unprompted review
caredge.com logo

Reply from caredge.com

Nate, love hearing that CarEdge Pro made the whole negotiation seamless and stress-free. When the subscription pays for itself in savings on the deal, that's a win all around. Thanks for the great feedback!

Rated 1 out of 5 stars

I wasn't able to use the service to…

I wasn't able to use the service to search for a 2026 RAV4. CarEdge returned my money.

March 2, 2026
Unprompted review
caredge.com logo

Reply from caredge.com

We are sorry you had toruble using our system to find the Rav4 you were looking for. I am also sorry that a full refund did not meet your satisfaction. I wish we could have better served you. Good luck in your search.

Rated 5 out of 5 stars

Right away I was paired with Colette

Right away I was paired with Colette. I told her what I was looking for, and she worked fast to find my car. The negotiator worked out the terms based on what I wanted, and I closed very quickly. The whole buying process was fast and easy. I got what I wanted for a good price. I would definitely use Caredge again!

February 12, 2026
Unprompted review
caredge.com logo

Reply from caredge.com

Em, so glad Colette jumped right in and got things moving quickly for you. A fast, easy process at a good price is exactly the goal. Thanks for the kind words, and we'd love to help again anytime!

Advertisement
Rated 5 out of 5 stars

Top tier concierges

Using the concierge service made everything so much simpler and cheaper than on my own.
Was considering a factory order to get exactly what I wanted. Well Sergio found me my car that had more than what I wanted about 8 hours away and then Jamer negotiated an even better deal close to invoice pricing.

IT WOULD HAVE COST ME MORE IF I HADN'T USED CAR EDGE CONCIERGE AND GOTTEN A LESSER CAR!

Now, I'm flying a blackwing! Wanna race? 🤣

March 4, 2026
Unprompted review
caredge.com logo

Reply from caredge.com

Shannon, a Blackwing near invoice pricing? That's a serious win. Sergio and Jamer are a powerhouse combo, and we're glad they found you more car for less money than going it alone. Enjoy every horsepower!

Rated 5 out of 5 stars

Very good service

Very good service. A pleasure to work with.

March 2, 2026
Unprompted review
caredge.com logo

Reply from caredge.com

Nathan, the feeling is mutual. Thanks for the kind review, and we're glad we could help!

Rated 3 out of 5 stars

Poor Communication, not sure I would do it again.

the process was easy, but was lacking communication. I thought when I signed up, the negotiator was going to be with me through every step. This was not the case. We had one conversation with Nick and then nothing for days until I reached out a few times and never spoke to the negotiator Nick, only a counterpart. Then was told "here's the car, here's the price" no checking with us on here's what I found, is this ok, nothing. Basically, take it or leave it. The deal was good, but felt like we had to settle and had no choice.

March 9, 2026
Unprompted review
caredge.com logo

Reply from caredge.com

Paul, we appreciate the candid feedback. You're right that you should have been kept in the loop throughout the process and had more input on the final decision. Communication consistency is something we're committed to improving, and your experience is a good reminder of where we need to do better. We're glad the deal itself worked out, but we understand the process matters just as much.

Advertisement
Rated 2 out of 5 stars

They could have done better finding my car

They could have done better finding my car and negotiating a better price.
Michelle constantly sent me the wrong vehicles when she did a search.
I won’t use them again and do not recommend them.

March 4, 2026
Unprompted review
caredge.com logo

Reply from caredge.com

Brian, we're sorry the search and negotiation didn't meet your expectations. Getting the wrong vehicles sent your way is frustrating, and that's not the experience we want for our customers. We appreciate the feedback and will use it to improve how we match vehicles to our customers' needs.

Rated 5 out of 5 stars

Made buying a vehicle easy and learned…

Made buying a vehicle easy and learned so much at the same time. I have advice all friends and family to try out CAR EDGE tools and/or concierge services. Thank you for a great and stressless experience.

February 21, 2026
Unprompted review
caredge.com logo

Reply from caredge.com

Thank you for the feedback, Paul. We are thrilled to hear that you found the process easy and learned so much along the way. Providing a stressless experience through our tools and Concierge service is exactly our goal. We truly appreciate you recommending CarEdge to your friends and family. Thank you for your support.

Rated 5 out of 5 stars

I’m so glad that I picked CarEdge to…

I’m so glad that I picked CarEdge to help me through the whole process…from beginning to end was flawless ..Thank you goes out to the whole team at CarEdge….I highly recommend to everyone to use this service….It was painless ….Brgds…Michael….😀….

March 5, 2026
Unprompted review
caredge.com logo

Reply from caredge.com

Thank you for the feedback, Michael. We are so glad to hear that your experience with our team was flawless from beginning to end. Making the car buying process painless is exactly what we aim for. We truly appreciate your high recommendation and are thrilled you chose CarEdge.

Rated 5 out of 5 stars

A very well thought out product

A very well thought out product with extensive resources to help in the journey to purchase a vehicle. Easy to use and keep track of offers.

March 3, 2026
Unprompted review
caredge.com logo

Reply from caredge.com

Thank you for the feedback, Michael. We are thrilled to hear that you found our resources helpful and the platform easy to use for tracking your offers. Empowering your car buying journey is exactly what we aim for with our tools. We appreciate your support.

Advertisement
Rated 4 out of 5 stars

AI suggested offer a little high

I found the suggested AI offer was a little high, but something to work with. I recently purchased a 2026 Honda CR-V Trailsport for $37K even out the door. The AI feature suggested an offer of over $38K, then taxes, fees, etc. would be added on to that.

February 12, 2026
Unprompted review
caredge.com logo

Reply from caredge.com

Thank you for the feedback, Tom. We love hearing that you were able to beat the AI suggested offer and secure such a fantastic out the door price on your new CR-V. Our AI tools are designed to give you a strong baseline for negotiations, but getting an even better deal is exactly the kind of win we hope to see. Congratulations on the new vehicle and thank you for using CarEdge Pro.

Rated 5 out of 5 stars

Worth the time and money

Jamer and Debbie provided a very professional, friendly and insightful experience. Everything went smoothly and with no surprises, a definite plus when dealing with car dealerships. I mentioned Mastrovito Hyundai to Jamer and he obviously listed and investigated. We purchased our Tucson from them last week. Thank you Car Edge for taking and pain out of car purchasing.

February 19, 2026
Unprompted review
caredge.com logo

Reply from caredge.com

Thank you for the feedback, Richard. We are thrilled to hear that Jamer and Debbie provided such a professional and insightful experience. It is great that Jamer was able to look into the dealership you suggested and ensure everything went smoothly with no surprises. We hope you are enjoying your new Tucson. Thank you for trusting CarEdge to take the pain out of the buying process.

Rated 5 out of 5 stars

The first dealer we dealt with turned…

The first dealer we dealt with turned out to be inexperienced and dishonest, so we went to a second dealer who was extremely easy to deal with and got me the vehicle with the options I wanted. I chose to go with the service where‘s care of the whole process of buying and it turned out to be a terrific experience

January 19, 2026
Unprompted review
caredge.com logo

Reply from caredge.com

Thank you for the feedback. We are glad our team could help you navigate away from a difficult dealership and secure the vehicle with the options you wanted. It is great to hear that having us handle the entire process resulted in a terrific experience for you. We appreciate the support.

Rated 4 out of 5 stars

Prompt, professional, but be aware of vehicle you choose....some have no room for negotiation.

I was immediately contacted after I submitted my application and payment.....even on a Saturday! Everyone was prompt, polite and efficient. It took us a few days to secure the right vehicle, but part of that was my process of eliminating and identifying the best choice for our needs and budget.

The only negative that I have is the car I chose is in extremely high demand. There was little to no negotiation room with the dealer. We paid asking price. I could have done that. I'm not sure that I saved the $1000 bucks that I hoped to recover in a price reduction.

February 18, 2026
Unprompted review
caredge.com logo

Reply from caredge.com

Thank you for the feedback, John. We appreciate your comments on our team's speed and professionalism, even over the weekend. While some models in high demand leave very little room for negotiation, we are glad we could help you identify the best choice for your budget and streamline the process. We value your business.

Advertisement
Rated 5 out of 5 stars

Overdue review- Thank you Jamer for being a Pro!

This is long overdue. During the busy month of December, I hired a concierge service to help me purchase a pre-owned, certified Acura RDX A-spec. There was not a lot of inventory in California, yet alone across the country. I can't thank Jamer Heasley enough for being such a pro at handling this deal and saving me money. There are so many dealer tactics that I simply didn't have time or patience for, and he handled them like a pro! There were many twists & turns he navigated through during a few different dealer negotiations, and he kept me informed every step of the way. In the end, I got a great deal with a local dealer who happened to be the first dealer Jamer spoke with, and I got the exact car and features I wanted. 100% would recommend Concierge for those who don't have the time to do this themselves.

December 14, 2025
Unprompted review
caredge.com logo

Reply from caredge.com

Thank you for the feedback, Shawn. We are glad Jamer was able to navigate the limited inventory and dealer tactics to secure the exact RDX you wanted. It is great to hear the Concierge service saved you time and money during such a busy month. We appreciate the recommendation.

Rated 4 out of 5 stars

The tools available are great

The tools available are great. The level analysis is unparalleled to anyone else out there. You really do get the details to make an informed decision of a vehicle you want to buy.

February 23, 2026
Unprompted review
caredge.com logo

Reply from caredge.com

Thank you for the feedback, Ben. We are glad our detailed analysis provided the insights you needed to make an informed decision. Providing that level of transparency is what we strive for. We appreciate you choosing CarEdge.

Rated 5 out of 5 stars

I was looking to purchase a certain used 2025 Accura MDX

I was looking to purchase a certain vehicle from a local dealer. I emailed the dealer with some questions and they sent me the carfax. There was something about the title that seemed out of sorts.

I logged onto Caredge.com and searched for the specific vehicle and found it listed. It gave me all the info, etc. that caredge is known for. But then I started over and filtered the list vehicles as I had previously done, but this time I checked the “Clean Title” box. The specific car I had been looking at was now omitted from the list it was on before.

This was a huge save for me. I didn’t have to GUESS what was going on with the title shenanigans I saw in the carfax. I now KNEW there was something going on.

Great job Caredge! This saved a whole lot of time and wasted effort in test drives and negotiations, etc I’m sure my bank would have given me a hard time lending me the money to buy this car with the weird title.

Thanks again. This site was worth the money. Just for that!

February 19, 2026
Unprompted review
caredge.com logo

Reply from caredge.com

Thank you for the feedback, Javi. We are glad our title filters provided the clarity you needed to avoid a potentially difficult situation. Protecting our members from title issues and saving them from wasted time at the dealership is exactly why we build these tools. We appreciate you sharing your success story.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look