caredge.com Reviews 276

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its exceptional ability to secure favorable deals and save them significant time and stress during car purchases. Many highlight the staff's professionalism, knowledge, and patience, noting their effectiveness in negotiation and communication. The value for money is frequently mentioned, with many feeling the service easily pays for itself. However, some people were dissatisfied with the product, reporting issues with the AI agent's negotiation capabilities or the concierge service's effectiveness in finding desired vehicles and negotiating prices. A few customers also mentioned receiving incorrect vehicle suggestions or feeling pressured into deals that didn't fully meet their expectations.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the concierge service, highlighting... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness and efficiency. Many... See more

Price

Reviewers highlight positive aspects of price, with many customers reporting significant savings and... See more

Product

People report ambiguous experiences with product. Many customers praise the product, calling it "outstanding"... See more

Value for money

Clients share positive opinions on value for money. Many reviewers highlight significant savings, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is a great tool. Just make sure you are checking in on negotiations from time to time. You may wish to make some adjustments depending on the counters or have a better understanding of how the r... See more

Company replied

Rated 5 out of 5 stars

Josh Ramsey was outstanding—knowledgeable, professional, and laser‑focused on getting me the best deal on my 2026 CR‑V EX‑L. There is absolutely no way I would have come close to the price he secured... See more

Company replied

Rated 5 out of 5 stars

Hi Zach and Ray, I wanted to personally thank you for creating such an incredible AI agent. My nephew’s car was recently totaled, and he urgently needed a new one. He had his heart set on... See more

Company replied

Rated 5 out of 5 stars

Zack & Ray, Thank you so much for everything you taught me thru your videos.  New Year's Eve 1pm, I used CarEdge Pro AI to negotiate with 9 dealers on a 2026 Toyota BZ within 200mi radius.... See more

Company replied


4.3

Excellent

TrustScore 4.5 out of 5

276 reviews

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Replied to 92% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Smooth process and Great Communication

CarEdge and their Concierge service made the car shopping, inspection, negotiation, and buying experience much easier than if I had gone it alone. All along the way the communication from the CarEdge team helped us work together to find the right vehicle, which for me was a 2022 Q7, still under warranty, low miles, 1 owner, no accidents, and a clean inspection.

November 19, 2025
Unprompted review
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Reply from caredge.com

Adam, that Q7 sounds like a perfect find! We are so glad we could team up with you to navigate the shopping, inspection, and negotiation process.

Finding a pre-owned luxury vehicle that ticks all the boxes is the sweet spot, and we are thrilled we could help you secure it without the stress of going it alone. Enjoy the new Audi!

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Rated 5 out of 5 stars

Car Edge: Car Buying Made Easy!

Car Edge made the car buying experience extremely easy for me and a lot less stressful! I am glad I chose to use this service. I did my own independent research on the truck I was looking for but I was unable to find anything that fit my preferences. Nick from Car edge found exactly the vehicle I wanted with my preferences , within two days! I would definitely recommend anyone who is in the market for a new or used vehicle to use them. you definitely get your money's worth with them.

December 5, 2025
Unprompted review
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Reply from caredge.com

James, hearing that we made the experience "extremely easy" is exactly what we strive for! Sometimes the hardest part is just locating the right inventory, so we are thrilled that Nick tracked down the exact truck you needed in just two days. Thank you for the recommendation and for confirming that the service was worth it!

Rated 1 out of 5 stars

Caredge pro sucks

There is no way to try before you buy. I never would have paid a dime for this terrible product. It doesnt understand the concept of sub models and trim packages. I wanted to search Lincoln Navigator L in all the trim packages at once. I tried single trim in the L and it said there were non in the US. Cars.com and cartrader beg to differ. I canceled my purchase within 15 minutes of making the purchase. I don't see any way to get my 41 bucks back. It's my fault tor not checking it out first. Painful lesson.

December 18, 2025
Unprompted review
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Reply from caredge.com

Hi Dan, I am sorry to hear the search tool let you down regarding the Navigator L inventory. We never want you to feel like you wasted your money on a tool that didn't work for you.

This won't be a painful lesson,I have already sent an email to you directly to get this resolved and your subscription refunded. Please check your inbox so we can make this right immediately.

Rated 5 out of 5 stars

Nick Young and CarEdge Go Above and Beyond!

Thank you, Nick Young, for saving me lots of time, lots of money, and most importantly, my sanity! You made an overwhelming task simple and did all the legwork to find me the car that best fit my needs. From the initial call to signing, it only took a week! No question was too small, and your friendly, calm manner and years of experience reassured me throughout the process. I look forward to working with Nick and CarEdge again!

December 3, 2025
Unprompted review
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Reply from caredge.com

Thank you, JM! We are so happy to hear that Nick could save you time, money, and most importantly your sanity. Transforming an overwhelming process into a simple, one-week journey is exactly what we strive for. We will be sure to pass along your kind words about Nick’s calm and friendly approach. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Had a great experience!

Had a great experience!

From the very beginning of the process until we e-signed the documents, the process was so easy and straightforward. Having someone handle the back and forth with the dealers is amazing. I will never sit in a dealship for hours wasting time hassling with sales people again. This was the best car buying experience I've ever had, by far.

December 7, 2025
Unprompted review
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Reply from caredge.com

"Never sitting in a dealership for hours again" is a goal we share with you, Lance! We are thrilled to hear that having someone handle the back & forth made this your best buying experience ever. Thank you for choosing CarEdge to save your time and sanity! Enjoy the new ride!

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Rated 2 out of 5 stars

Very disappointing experience

Very disappointing experience. My first contact person located a car for me that did not meet my specifications. My second contact person got me a discount of $500, which was a given with my Honda Loyalty discount.
Both persons were pleasant and responded to questions but their performance was far from what I had hoped for and expected from professionals.
On the other hand, I did very much appreciate the many videos from Ray and Zach. Very informative.

December 6, 2025
Unprompted review
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Reply from caredge.com

Hi Richard, thank you for your honest feedback. We are genuinely sorry to hear that the Concierge service didn't live up to the standard set by our videos.

We clearly missed the mark here this is not the level of service you paid for. We appreciate you sharing this so we can address these specific performance issues with the team directly. Thank you for watching the channel, even if we let you down on the service side.

Rated 5 out of 5 stars

I received a much larger discount than…

I received a much larger discount than expected.
Explained everything I wanted. Wanted an unbelievable deal, and actually got better.
Received quotes and communication often. Quick to reply with any questions or concerns. They took care of the worryingly part, and dreaded negotiations part.

Can not say thank you enough.

Trust it. Not all people can negotiate effectively like me. Extremely happy, they exceeded expectations.

December 15, 2025
Unprompted review
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Reply from caredge.com

Paul, getting a deal that beats "unbelievable" is exactly the kind of result we love to see! We are thrilled to hear that Jamer exceeded your expectations and kept you in the loop every step of the way. We are so glad he could handle the negotiations and take the worry out of the process for you. Thank you for trusting Jamer and CarEdge!

Rated 5 out of 5 stars

Outstanding knowledge, insight, and negotiating skills

We had an outstanding experience using the Car Edge concierge service. Highly recommended! We were looking for a very specific model/trim/color/year/mileage package for our next vehicle and had a extremely limited pool of available vehicles to choose from. This meant that an out of state purchase was likely. We had already been doing research for months and had narrowed down our options. Josh was fantastic from the get go. Great communication! He was very clear on the process, straight to the point on the challenges, and very willing to share his recommendations and prior experience for the process. We had some ups and downs with dealers, but Josh did the work with the managers, finance team, and front line reps to get us the vehicle we wanted with a significant reduction in add-ons and service fees, as well has a huge discount on vehicle delivery from out of state. Thanks again for all your team is doing to help out those struggling through the car buying process. Until next time!!!!

October 23, 2025
Unprompted review
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Reply from caredge.com

Finding a vehicle with such specific requirements is no small feat! We are thrilled that Josh could help you navigate the ups and downs of an out-of-state purchase to secure the exact car you wanted. Getting those add-ons reduced and scoring a discount on delivery is a fantastic outcome. Thank you for the high recommendation and we look forward to helping you again next time!

Rated 5 out of 5 stars

2nd time a charm too!!

After my 2nd time working with CarEdge to lease/purchase a car, I'm a forever fan/user of this service to the car buying community. I just financed a 2021 premium Lexus RX350 with low mileage, for nearly 5K under asking! I knew the value of the vehicle and knew what I wanted to drive. The knowledgeable and up to date information on how and when to research, prepare, negotiate, consider your purchase, and seal the deal on a vehicle in these tariff times is money and life saving. I had already done Deal School when I leased a Mazda back in 2022. I used CarEdge Pro, well worth the cost of $35-$40, to understand market value for my current vehicle, calculate the cost of the OTD and negotiate either with assistance or just communicate overall with dealers. Igor K and Space were with me in 2022 AND these past few weeks. I could lean on them for consistent knowledge and reminders on what to accept, what questions to ask and remember the value of my money over product. I tell EVERYONE that I know about what CarEdge had done to help me find and negotiate a great car for a great price. I hope to not have to purchase a vehicle for a while. But if I do I'll be right back with cost saving CarEdge! Thanks everyone❤️

December 13, 2025
Unprompted review
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Reply from caredge.com

Welcome back, Sameemah! Knowing we have earned a "forever fan" makes our day. Securing a low-mileage RX350 for nearly $5,000 under asking is a phenomenal win, especially in this market. We are thrilled that Igor and Space could support you again, just like they did in 2022. Thank you for trusting us with your business twice and for spreading the word to everyone you know!

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Rated 5 out of 5 stars

Amazing Service / Features

I've been following Zak and his dad on Youtube for the past few years. I was in the market for a new car so I browsed the community board section to see the different types of deals.
It was an amazing experience to view all the different types of invoices and user responses. The community and mods, specifically Space, help people identify "good deals. I pm'ed Space about a deal, and he really provided a lot of feedback. I got an amazing deal and I couldn't have done it without the CarEdge and Space.

Thank you CarEdge!

December 6, 2025
Unprompted review
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Reply from caredge.com

It is awesome to hear you have been following along for years, Jin! We are huge believers in the power of the Community, and it is fantastic to hear that Space provided the specific feedback you needed to lock in that deal. Thank you for being part of the CarEdge family and enjoy your new car!

Rated 5 out of 5 stars

Caredge was fantastic

Zee from Caredge was fantastic to work with - proactive, responsive, found the right vehicle, negotiated a good deal and tracked all of the details. The outcome was very positive. I highly recommend Caredge.

December 11, 2025
Unprompted review
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Reply from caredge.com

Thank you, Brett! We are thrilled to hear that Zee was proactive and stayed on top of every detail for you. Finding the right vehicle and securing a good deal is exactly what we aim for. We appreciate the high recommendation!

Rated 5 out of 5 stars

Great folks

Great folks, great service
My associate was Stuart Saum and i would recommend him highly

December 5, 2025
Unprompted review
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Reply from caredge.com

Thank you for the kind words, Mel! We are thrilled to hear that you had a great experience working with Stuart. We will be sure to pass along your high recommendation to him.

Rated 5 out of 5 stars

Knowledge is power

I gathered all the data I needed to purchase my new vehicle. I was able to get additional benefits and pricing based on the information I was able to find on CarEdge. Purchase was successful!

December 8, 2025
Unprompted review
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Reply from caredge.com

We couldn't agree more, Rick, (applied) knowledge truly is power. We are thrilled to hear that the data gave you the leverage to secure better pricing and benefits. That is exactly why we provide these tools. Congratulations on the successful purchase!

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Rated 5 out of 5 stars

CarEdge Pro is an excellent value

I subscribed to CarEdge Pro applying the information gained through the subscription plus the pro tips I learned from Ray & Zach resulting in a streamlined buying process and an OTD $500 less than my walk away price!

November 28, 2025
Unprompted review
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Reply from caredge.com

Congratulations, Neal! Beating your target price by $500 is a massive win. We are thrilled to hear that the CarEdge Pro tools and the tips from Ray and Zach helped streamline the process for you. Thank you for sharing your success story!

Rated 5 out of 5 stars

Great buying experience!

Joe was professional and quick to make things happen. Started on Tuesday, owned my new 2025 Mazda CX-5 Turbo on Friday. Learned the buying process, great experience.

December 5, 2025
Unprompted review
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Reply from caredge.com

Congratulations on the CX-5, Rick! Tuesday to Friday is an impressive turnaround. We are thrilled to hear that Joe made the process professional and quick for you. Walking away with a new car and a better understanding of the process is a double win. Enjoy the new ride!

Rated 5 out of 5 stars

Great Experience with Car Edge!

I had a great experience working with Nick on sourcing my 'new' car and with Drew on coordinating the delivery! Both of them were responsive, proactive, communicative and knowledgeable. I would not hesitate to recommend Car Edge to anyone!

November 21, 2025
Unprompted review
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Reply from caredge.com

Thank you, Eric! We are thrilled to hear that Nick and Drew took great care of you from sourcing to delivery. Being proactive and communicative is exactly the standard we strive for. We appreciate the high recommendation!

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Rated 5 out of 5 stars

I appreciated having support from…

I appreciated having support from someone who answered my questions without any sales pressure. After things got moving, the process went quickly, and I’m very satisfied with the result.

November 16, 2025
Unprompted review
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Reply from caredge.com

We are so glad to hear that you felt supported without any sales pressure, Elijah. Getting your questions answered objectively is exactly what we aim for. It is great to know that the process moved quickly and that you are happy with the result. Thank you for choosing CarEdge!

Rated 5 out of 5 stars

Simple and easy car buying.

You can buy your car from home and remove the stress and anxiety of dealing with car sales people. If you are looking to purchase and not using Caredge…….why not? After signing up it was a matter of a couple days and they got me a great deal and I just had to go to dealer pay for vehicle and drive home. No all day at the dealer mostly waiting while salesman checks with his boss. Best new car buying experience I have ever had.

November 22, 2025
Unprompted review
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Reply from caredge.com

That question—"why not?"—is music to our ears, John! We are thrilled to hear that we could get you a great deal in just a couple of days. Skipping the "let me check with my boss" routine to just sign and drive is exactly how it should be. Thank you for the high praise!

Rated 5 out of 5 stars

Quick response and very patient

Quick response and very patient

November 26, 2025
Unprompted review
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Reply from caredge.com

Thank you, Shimon! We appreciate the feedback. We are glad we could provide the quick and patient support you needed!

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