Good product, good price. The item was, however, shipped from overseas, extending the delivery period to over 1 week; not good if you want it in a hurry. Despite this, Caricol is an effective diges... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I’ve ordered from Carethy a couple of times and each experience has been really positive. The website is easy to use, there’s a massive choice of premium brands, and next day delivery was a big plus.... See more
Company replied
Goods ordered arrived on time, was concerned that I had ordered from a company outside of UK, but held onto the knowledge that Royal Mail were involved in delivery. Carethy need to communicate with... See more
Company replied
Carethy has an incredible selection of beauty products all in one place. I was impressed by how many well-known brands they stock, and the prices are very competitive. My order arrived quickly and wa... See more
Company replied
Company details
Written by the company
The ultimate beauty destination offering +100.000 beauty products available worldwide. With over 2M visits per month and a growing portfolio of premium brands, we aim to build Carethy as the leader in the category. Sesderma, Lierac, Nuxe and other brands available with next day delivery. Carethy is part of Laboratorios Vanguard S.L. Partnerships Please contact us on support@carethy.net to discuss working with us. We are glad to work with fantastic brands and partners!
Contact info
3.5
Average
25K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
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Reply from Carethy
Hi John,
Thanks for taking the time to share your experience!
I'm glad to hear you found the ordering process straightforward and that the delivery time met your expectations.
If you ever need anything else or have questions, feel free to reach out.
Regards,
Carethy team
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Reply from Carethy
Hi Alfred,
Thank you so much for your kind words. I'm delighted to hear that you received your order on time and found our service to be good. If there's anything more we can do for you, please feel free to reach out.
Regards,
Carethy team
Reply from Carethy
Hi Sig.a Villar,
Thank you for taking the time to share your feedback.
I'm glad to hear that you were satisfied with our delivery timing and pricing.
If there's anything else you need, feel free to reach out.
Regards,
Carethy team
Extremely long delivery time
I placed the order 16. January and haven’t received it yet. I can see via the tracking and trace number that it still is in transit.
January 16, 2026
Reply from Carethy
Hello Mikael,
Thank you for reaching out. We sincerely apologize for the delay in your delivery.
We have checked your tracking information and can confirm that your order has already arrived in the destination country. One of our agents will contact you shortly to provide more details and assist you in ensuring you receive your package as soon as possible.
Thank you for your patience.
Carethy.
Waited almost 3 weeks to only receive…
Waited almost 3 weeks to only receive half the order
January 21, 2026
Reply from Carethy
Hello Paul,
Please stay tuned, as one of our agents will contact you shortly to resolve this and ensure you get your full order immediately.
Best regards,
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the time of shipping
January 15, 2026
Reply from Carethy
Hello Hanna,
Thank you for your feedback. We are glad to confirm that your order was delivered on January 20th.
We are constantly working to improve our shipping times and provide the best possible service to our customers. We hope you enjoy your purchase and look forward to serving you again soon.
Carethy.
Good essential oils products
I am happy that Carethy carries the brand of organic pain relieving cream I have been looking for. The product arrived quickly abd efficiently.
January 27, 2026
Reply from Carethy
Hi Sigrun,
Thank you for sharing your experience!
I'm glad we could help you find the organic pain relieving cream you were searching for.
It's great to hear that your order arrived promptly and efficiently.
If there's anything else you need or any questions arise, feel free to reach out to us at info@carethy.net.
Regards,
Carethy team
So bad
So bad, I didn't receive my order, and tried to contact them, I filled out the information and sent it to them too many time doesn't go through.
January 26, 2026
Unprompted review
Reply from Carethy
Hello Vi,
We are sincerely sorry for the issues with your delivery and our contact form.
One of our agents is already investigating your case to provide a solution as soon as possible. For any further assistance, please contact us directly at info@carethy.net.
Carethy.
Reply from Carethy
Hello Cindy,
We can confirm that your order is currently in transit and moving toward its destination in Denmark.
One of our agents will contact you shortly to provide more details and assist with the follow-up of your delivery. If you have any further questions, please feel free to reach us at info@carethy.net.
Carethy.
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Reply from Carethy
Hi Maureen,
Thank you so much for your kind words!
It's wonderful to hear that our service continues to meet your expectations.
If there's anything more we can do for you, feel free to reach out to us at info@carethy.net.
Regards,
Carethy team
My order did not arrive.no communication or response
No confirmation email.
No contact.
No response to messages.
No delivery tracking.
No delivery of products paid for in full.
January 24, 2026
Unprompted review
Reply from Carethy
Hello Erin,
We are very sorry to hear about your experience. We would like to investigate what happened with your order and resolve this as soon as possible.
Please send us an email to info@carethy.net with your full name and any details regarding your purchase. One of our agents will personally assist you to provide a solution immediately.
Carethy.
import taxes are not covered / there is…
import taxes are not covered / there is no guidance on them
January 20, 2026
Reply from Carethy
Hello Andreti,
We are sorry for any misunderstanding regarding import duties. As Switzerland is outside the EU, local customs taxes may apply and are unfortunately beyond our control.
We appreciate your feedback and will work on making this clearer for future international orders. If you have any further questions, please reach out to us at info@carethy.net.
Carethy.
Goods stuck in Netherlands with no…
Goods stuck in Netherlands with no further communication from anyone
January 22, 2026
Reply from Carethy
Hello Steve,
We apologize for the lack of communication while your order was in transit. According to our records, your package was delivered on Saturday, Jan 24th.
We hope you enjoy your purchase. If you need further help, please contact us at info@carethy.net.
Carethy.
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Reply from Carethy
Hi Sandra,
Thank you so much for sharing your satisfaction with us.
It's wonderful to know that we met your expectations.
If there's anything more you need, please feel free to reach out at info@carethy.net.
Regards,
Carethy team
Purchased this perfume at a great…
Purchased this perfume at a great price. However postage was slow
January 16, 2026
Reply from Carethy
Hi Stacey,
Thank you for taking the time to share your feedback. I'm glad you found the perfume at a great price, but I'm sorry to hear about the slow postage. We aim to deliver as quickly as possible and appreciate your patience. If you have any further concerns or need assistance, please contact us at info@carethy.net.
Regards,
Carethy team
Reply from Carethy
Hi Davide
Thank you for your review.
I'm glad to hear that you liked our products.
I apologize for the slow delivery and understand how it might have been frustrating.
If you have any further concerns or questions, feel free to reach out to us at info@carethy.net.
Regards,
Carethy team
Reply from Carethy
Hello Luc,
We have checked your order status and our records show that it was delivered yesterday.
To ensure everything is correct, one of our agents will contact you shortly to confirm the delivery details and make sure you have your parcel.
Carethy.
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I ordered two products on January 7th…
I ordered two products on January 7th which never arrived and my email inquirying about this issue was never answered.
January 20, 2026
Reply from Carethy
Hello Alexandra,
We sincerely apologize for this situation. Although our records indicate the order was delivered on January 15th, we have no record of your previous inquiry. For your information, our contact email is info@carethy.net, but one of our agents will be reaching out to you to provide a solution.
Carethy.
Reply from Carethy
Hi Goran,
Thank you so much for your positive review!
It's wonderful to hear that you found our service excellent.
If you need any further assistance, please don't hesitate to reach out at info@carethy.net.
Regards,
Carethy team
Very good product and very good quality…
Very good product and very good quality customer service
January 20, 2026
Reply from Carethy
Hi Brian
Thank you for your kind words.
It's great to hear that you're pleased with both the product and our customer service.
If there's anything more we can do for you, please let us know at info@carethy.net.
Regards,
Carethy team
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