The care my father receives at Buchanon court is exceptional.. he is treated with kindness and dignity by all of the carers They go above and beyond to make sure he is comfortable and keep in dail... See more
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My husband went to Winchcombe and myself and our boys were so pleased with our decision. This home is run by a whole team of people. Every member of staff we met cared for David and us his family. I w... See more
Company replied
My independent-minded father - who hated the idea of going into a care home - spent 14 weeks at Perry Manor (Worcester) for end of life care and he could not have been in a better place or in better h... See more
Company replied
My friend in Bishops Manor Care Home recently died. and I have to thank the staff who were exemplary every step of the way. Their kindness and care to my friend was thoughtful and supportive: and th... See more
Company details
- Nursing Home
- also in
- Retirement Home
Information provided by various external sources
Care UK - care provider offering quality health care including Residential care &GP medical practice
Contact info
Connaught House, 850 The Crescent, CO4 9QB, Colchester
- 0333 321 0939
- www.careuk.com
3.3
Average
164 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 47% of negative reviews
Typically replies within 1 month
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Understaffing
The staff were very nice and work very hard but the staff patient ratio is terrible. My mother stayed in a home and while during the assessment all her needs were noted nothing seemed to have been passed on to the staff. She had to be ready to look after herself even though at home she had two care visits a day.
There were male nurses sent in for personal care and she had had no warning of this and nobody had mentioned it When you were born in the 1930's this is not something easy to accept.
When she had to get up in the night to go to the carers room to point out that someone was making some noise in her room and perhaps someone ought to go and try to calm her, she said they seemed annoyed with her. I don't think the staff are actually to blame but they were given far too much to do.
I had my mother often calling up asking to leave and trying to get a taxi to get herself home after someone repeatedly came into her room and went through her drawers and there were not enough staff to help.
It was a stressful time for everyone knowing how much she was struggling.
Although there was a staff allocation (that in itself was inadquate) some staff got sent to other floors to help out there making the situation even worse
The staff themselves are not at all to blame they were really hard working and caring and helpful but there were not nearly enough of them.
I met over and over people telling me how it has changed and how it is not the place it was two years ago, one removing her mother. This particular person said her mother had been left until after mid-day to have help washing and dressing.
It is outrageous that vulnerable elderly people are paying so much money to be treated in this way
October 9, 2026
Unprompted review
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CareUK have been polluting my ancient…
CareUK have been polluting my ancient woodland with constant high pitched mechanical screeching at all hours of the day and night for 4 months. It has trashed our business which relies on tourism. Solent Grange Nursing home upper management have treated us as an afterthought whilst causing indescribable distress with their constant high pitched noise. CAREUK are a disgrace
October 14, 2026
Unprompted review
Ambleside, Stratford - staff/resident ratios
My Dad stayed at Ambleside in Stratford upon Avon. The staff were lovely, but the ratio of staff to residents was totally insufficient.
The communal areas were only small and did not seem to be used much. Staff would only take residents out of their rooms for mealtimes (if that) & then they’d be put straight back in their rooms. So for those with severe mobility issues and no independence this made for a very isolating experience. One other resident told me that they were fed up of being stuck in their room all the time. Due to the isolation my Dad would get distressed and repeatedly try calling his family and random friends asking to be rescued, leading to extra upset and stress for my Mum at a time when she was meant to be taking advantage of ‘respite’ for a rest herself.
The staffing ratio also meant that when a resident with no mobility needed something like the toilet, staff were not available within a reasonable amount of time. This led to a greater loss of dignity than necessary.
My father reported night staff being irritable with him when he called for assistance in the night and felt that night staff had not shown a very kind or empathetic bedside manner. He had also unfortunately had trouble understanding some due to accents/ language barriers (probably exacerbated by lack of hearing aids at nighttime).
When we had visited the home to check suitability, the staff showing us around had assured us my Dad would be given support to do his Physio and practice walking. But in practice this was not viable with the short number of staff on duty.
I must reiterate that all of the staff we met were so hard working, caring and friendly. But they were so clearly overstretched and unable to do any more than they were already doing.
September 8, 2026
Unprompted review
I am extremely disappointed and upset…
I am extremely disappointed and upset by the care my mum received at Clare Hall Nursing home. Sadly, we did not feel that she was treated with the care, dignity and attention she deserved.
One of our biggest concerns was that she did not have access to an emergency call bell on 5 separate occasions, which left us extremely worried about her safety. We were also very concerned about the level of pain relief she received and felt that her pain was not adequately managed, the family were the only ones that recognised when she was in pain.
Most distressingly, Mum deteriorated rapidly after going into the home. As a family, it was heart breaking to see her decline so quickly, and we were left with serious concerns about whether her needs were being properly recognised and addressed.
There was absolutely no communication between management and care workers. When Mum was in her final moments staff barged in to reposition her saying that they had to follow protocol because there had been a complaint. This was despicable behaviour.
We expected Mum to be cared for compassionately and safely, but unfortunately our experience fell far short of those expectations. I hope the home takes these concerns seriously and reviews the care provided so that other families do not have a similar experience.
These are not just family opinions, this was all clarified in the conclusion of the safeguarding during Mums stay.
Mum died in the care of Clare Hall and no condolences were offered, 2 hours after her death 10pm up to midnight the family received phone calls asking what they should do with the body. Absolutely no compassion.
The one star is not because that's how I rate the Nursing home, I would put Zero stars but the review doesn't allow it.
June 20, 2026
Unprompted review
Reply from Care UK
Thank you for taking the time to share your experience. We are very sorry to hear of your mother's passing and extend our sincere condolences to you and your family during this difficult time.
We would like to clarify that Clare Hall is not a Care UK home and is not operated by Care UK. As a result, we are unable to comment on the circumstances you have described.
We hope that you are able to raise your concerns directly with the relevant provider so that they can be appropriately addressed. We wish you and your family all the best.
The care my father receives at Buchanon…
The care my father receives at Buchanon court is exceptional.. he is treated with kindness and dignity by all of the carers
They go above and beyond to make sure he is comfortable and keep in daily contact with me whilst I’m at work to keep me updated on how he is each morning .. he is very at home at Buchanon court and i am so grateful that Lorelei rescued me and my dad from a previous nightmare home.
Thank you to the amazing team at Buchanon court
August 25, 2026
Unprompted review
Reply from Care UK
Thank you for your kind review and for taking the time to share your experience. We are delighted to hear that your father feels at home at Buchanan Court and that he is receiving care with the kindness, dignity, and respect he deserves.
It is wonderful to know that our team has been able to provide reassurance through regular communication and support for both you and your father. Your recognition of Lorelei and the wider team will mean a great deal to them, and we will be sure to share your feedback.
Thank you once again for your lovely comments. We are grateful for your trust in us and are pleased to be supporting your father's care journey at Buchanan Court.Thank you for your kind review and for taking the time to share your experience. We are delighted to hear that your father feels at home at Buchanan Court and that he is receiving care with the kindness, dignity, and respect he deserves.
It is wonderful to know that our team has been able to provide reassurance through regular communication and support for both you and your father. Your recognition of Lorelei and the wider team will mean a great deal to them, and we will be sure to share your feedback.
Thank you once again for your lovely comments. We are grateful for your trust in us and are pleased to be supporting your father's care journey at Buchanan Court.
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Winchcombe Newbury
My husband went to Winchcombe and myself and our boys were so pleased with our decision. This home is run by a whole team of people. Every member of staff we met cared for David and us his family. I would not hesitate to recommend Winchcombe and I joke with our children to reserve me a place for the future. Keep doing all you do as this is what makes a difference to supporting all generations through life.
March 3, 2026
Unprompted review
Reply from Care UK
Dear Mrs Gaskell,
Thank you for your lovely review of Winchcombe Newbury.
It is wonderful to hear that you, your husband David, and your family felt so confident in your decision to choose Winchcombe Place. Knowing that every member of the team helped you feel supported and cared for means a great deal to us, as we understand how important it is for both residents and their loved ones to feel valued and reassured.
Your kind comments highlight something that is very important to us: care is a team effort. We are pleased that the compassion, kindness, and dedication shown by our colleagues made such a positive difference to David's experience and to your family during his time with us.
We also enjoyed reading your light-hearted comment about reserving yourself a place for the future. There is no greater compliment than knowing you would recommend Winchcombe Place to others based on your own experience.
Thank you again for your thoughtful feedback and encouragement. We will be sure to share your comments with the entire team, who will be grateful to know their hard work and commitment are making a difference.
Kind regards,
The Winchcombe Place Team | Care UK
Exceptional staff and environment
My independent-minded father - who hated the idea of going into a care home - spent 14 weeks at Perry Manor (Worcester) for end of life care and he could not have been in a better place or in better hands. The staff are dedicated and hard-working, and are led by equally dedicated and hard-working suite managers and team leaders. They keep you informed, nothing is too much trouble, they really care. The home is purpose-built, is kept immaculately clean throughout, and has excellent facilities - not to mention delicious cakes freshly made for visitors every day and an easily accessible and extensive garden area with lots of seating. As soon as you walk through the doors, you are struck by the real sense of community - everyone is pulling together in a busy environment to provide the best care for every resident. As family members, it has been a real privilege to be part of the Perry Manor community these past few months. Thank you to all the staff and residents for the bottom of our hearts. We miss you!
July 27, 2026
Unprompted review
Reply from Care UK
Dear Mr Harris,
Thank you for taking the time to share such a heartfelt review of Perry Manor.
We are incredibly grateful for your kind words and for the trust you placed in us during such an important and emotional time for your father and family. It is especially meaningful to hear that, despite your father's initial reluctance about moving into a care home, he felt comfortable, supported, and cared for throughout his stay with us.
Your recognition of our colleagues, suite managers, and team leaders is greatly appreciated. Providing compassionate end-of-life care requires dedication, teamwork, and sensitivity, and we are pleased that the support, communication, and kindness shown by the team helped both your father and your family feel reassured throughout his time at Perry Manor.
It is also lovely to hear your comments about the home's environment, facilities, and gardens. We work hard to create a comfortable and welcoming setting where residents and their loved ones can spend meaningful time together, and it is wonderful to know these aspects contributed positively to your experience.
Most of all, we are touched by your description of Perry Manor as a community. Creating a place where residents, families, and colleagues feel connected and supported is something we value deeply, and it means a great deal to know that your family felt part of that community during your father's stay.
Thank you once again for your thoughtful feedback. We will ensure your kind words are shared with the entire team, who will be truly touched by your comments. We send our best wishes to you and your family and thank you for allowing us to be part of your father's journey.
Kind regards,
The Perry Manor Team | Care UK
Exemplary care
It speaks volumes for a care home when occupancy is close to 100% and there's a waiting list for rooms to become available. This is the position in which Care UK's Buchanan Court Care Home in Harrow finds itself. It doesn't happen by chance or because there are no other homes in the area: it happens because the standard of care is so high. The manager and staff have a single objective which is to be the best and they work damn hard to achieve and maintain their objective. From the catering and cleaning personnel, through admin, the carers and nurses and the manager himself, this is a team environment where everyone contributes to the well being of the residents. My wife has been in dementia care for the past 7 years and not once have I had cause to look elsewhere. Yes, problems arise from time to time (is anywhere perfect, I ask myself ?) but take the issue to the right person and it gets dealt with.
A clean, happy and welcoming home which I am always pleased to recommend to new families
August 17, 2026
Unprompted review
Reply from Care UK
Dear Mr Salomon,
Thank you for taking the time to share your experience of Buchanan Court and for your continued confidence in the home over the past seven years.
Your comments are particularly meaningful, as they reflect not only your own experience but also the trust you have placed in us throughout your wife's dementia care journey. We are grateful for your recognition of the commitment shown by the entire team. From housekeeping and catering to administration, care, nursing, and management, everyone plays an important role in supporting residents to live safely, comfortably, and with dignity.
It is especially rewarding to hear your observations about the culture within the home and the dedication of colleagues to maintaining high standards of care. We are pleased that you have consistently found Buchanan Court to be a clean, welcoming, and happy environment, and that concerns, when they arise, are addressed openly and appropriately.
Supporting residents living with dementia requires compassion, teamwork, and a person-centred approach, and it is wonderful to know that your wife has felt settled and supported throughout her time with us.
Thank you once again for your kind recommendation and for acknowledging the hard work of the team. We will be sure to share your feedback with colleagues across Buchanan Court, who will greatly appreciate your thoughtful comments.
Kind regards,
The Buchanan Court Team | Care UK
I have been visiting Galsworthy House…
I have been visiting Galsworthy House for the past 2 years, providing Cardio Drumming, Therapeutic Music, and Arts and Crafts sessions. The home is very warm and welcoming and the staff are so friendly. Ruth and her team are amazing and always are on hand to support during these activities. A really lovely home.
Tracy
CraftNBeats
August 17, 2026
Unprompted review
Reply from Care UK
Thank you, Tracy, for taking the time to leave another wonderful review, we are so pleased that another home within Care UK is providing such positive experiences.
We are delighted that, through your regular Cardio Drumming, Therapeutic Music, and Arts and Crafts sessions, you have experienced the warm and welcoming atmosphere that we strive to create every day. It is especially meaningful to receive feedback from someone who spends so much time in the home and regularly interacts with both residents and colleagues.
We would also like to thank you for sharing your positive comments for Ruth and the team. They are passionate about supporting residents to engage in meaningful activities and it is lovely to hear that their enthusiasm, friendliness, and support have helped make your sessions such a success.
As this is the second review you have kindly shared about one of our homes, we are particularly grateful for your continued recognition of the care, dedication, and positive environment our teams work hard to provide. Your feedback means a great deal to us.
Thank you again for your kind words and for the valuable experiences you bring to our residents through CraftNBeats.
Kind regards,
The Galsworthy House Team | Care UK
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Wonderful caring home from home
Lovely clean home, light and sunny and wonderful caring staff. Lots of activities and outings are organised. It has a really positive and welcoming atmosphere. Great facilities- hairdressers, cinema, gardens, in house chef. It is such a relief for me to know mum is safe, happy and very well looked after- a home from home.
August 17, 2026
Unprompted review
Reply from Care UK
Dear Tracey,
Thank you for taking the time to share your experience.
It is lovely to hear that you have found the home to be such a bright, welcoming, and comfortable place for your mum. Creating a warm, homely environment where residents feel safe and supported is incredibly important to us, so your feedback is greatly appreciated.
We are pleased that you have recognised the range of activities and outings available, as well as the facilities within the home, including the hair salon, cinema, gardens, and dining experience prepared by our chef. Providing opportunities for residents to stay active, social, and engaged is a key part of everyday life in our homes.
Most importantly, it is wonderful to know that your mum is happy, well cared for, and thriving in her new surroundings. We understand what a significant decision moving into care can be for families, and it is reassuring to hear that you have peace of mind knowing she is safe and receiving such good support.
Thank you again for your kind words about our caring team and the positive atmosphere throughout the home. We will be sure to share your feedback with everyone, who will be pleased to know they have made such a difference to your mum and your family.
Kind regards,
The Care UK Team
Review of Sherwood Grange Care Home, London SW15 3PU
Sherwood Grange is a well run facility committed to providing the best care for it's residents. There are always activities on offer and Paul has gone to great lengths to make great connections with the local community. Whenever I visit the staff are approachable and friendly and the residents are happy.
June 18, 2026
Unprompted review
Reply from Care UK
Dear Nicola,
Thank you for taking the time to share your feedback about Sherwood Grange.
It is fantastic to hear that you have found Sherwood Grange to be such a well-run home with a clear commitment to providing high-quality care. We are particularly pleased that you have recognised the variety of activities available to residents and the effort made to create meaningful connections with the local community. These opportunities play an important role in supporting residents' wellbeing and helping them maintain links with the wider community.
We also appreciate your kind comments about Paul and the team. Building strong relationships with residents, families, and community partners is something we value greatly, and it is wonderful to know that this has made a positive impression during your visits.
Most importantly, it is rewarding to hear that you find our colleagues approachable and friendly, and that residents appear happy and engaged. Feedback such as yours reassures us that we are creating an environment where people feel supported, valued, and at home.
Thank you again for your thoughtful review. We will be delighted to share your comments with Paul and the wider team at Sherwood Grange.
Kind regards,
The Sherwood Grange Team | Care UK
Excellence at PTC.
Our family investigated care homes from Sussex to Wiltshire. We have never regretted choosing Pear Tree Court. It’s remarkable to experience four years of expert care from staff who always have a cheerful smile however hard they work.
My favourite photo is one I took from behind of one of the cleaners holding a resident’s hand and leading her to a safe place. Every one of the staff is also a carer. That is so reassuring.
I have trained hundreds of leaders, so I know one when I see one. The manager is one of the best.
Charles Wylie. (Commander RN.)
August 12, 2026
Unprompted review
Reply from Care UK
Dear Mr Wylie,
Thank you for taking the time to share such a thoughtful review of Pear Tree Court.
It is wonderful to hear that, after exploring care homes across Sussex and Wiltshire, you have never regretted choosing Pear Tree Court for your loved one. Receiving such positive feedback after four years means a great deal to us and reflects the dedication of our entire team.
Your story about the cleaner holding a resident's hand and guiding them to a safe place is particularly touching. Those everyday acts of kindness often say the most about a home's culture, and we are pleased that this moment left such a lasting impression. We believe that every colleague contributes to residents' wellbeing, regardless of their role, and it is reassuring to know that this is evident to families.
We are also grateful for your kind words about our staff and their commitment to providing expert care with warmth and compassion. Knowing that their positive attitude and hard work continue to make a difference to your family's experience is incredibly rewarding.
Finally, thank you for recognising our manager's leadership. Your professional perspective makes this praise especially meaningful, and we will ensure your comments are shared with them and the wider team.
Thank you again for your continued trust and support.
Kind regards,
The Pear Tree Court Team | Care UK
My Dad is happy in Bowes House
My Dad has been in Bowes House, Hailsham for just over a year. The care and support he receives from the whole team is fantastic. He has dementia and he's kept safe and well looked after. He is happy and settled. We, as a family, have a great relationship with the whole team at the home.
August 10, 2026
Unprompted review
Reply from Care UK
Dear Ms Cook,
Thank you for taking the time to share your experience of Bowes House.
We are thrilled to hear that your dad has settled so well during his time with us and that you have been pleased with the care and support he receives from our team. Providing a safe, caring, and supportive environment for residents living with dementia is incredibly important to us, so it is wonderful to know that your dad is happy, settled, and well looked after.
It is also lovely to hear that your family has built such a positive relationship with the team at the home. We believe that working closely with families is an essential part of delivering person-centred care, and we are pleased that you feel supported and involved.
Thank you again for your kind words and trust in our colleagues. We will be sure to share your feedback with the team at Bowes House, who will be delighted to know their dedication and compassion have made such a positive difference to your dad and your family.
Kind regards,
The Bowes House Team | Care UK
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Following on from a horrendous two…
Following on from a horrendous two years in and out of hospital my sister was offered respite care in a Care UK home in Essex.
I went to view the residential home along with other members of our family and we liked what we saw. The home was spotlessly clean, the staff very friendly and welcoming, facilities were great!
The respite care led to her becoming a permanent resident and I can honestly say it’s been the right move for her.
Mrs C
August 9, 2026
Unprompted review
Reply from Care UK
Dear Mrs Cole,
Thank you for taking the time to share your experience and for leaving such a positive review.
We are delighted to hear that, after such a difficult period of hospital admissions, your sister's respite stay at our home in Essex provided the support, comfort, and reassurance that both she and your family needed. It is wonderful to know that your first impressions of the home, from the welcoming atmosphere and friendly colleagues to the cleanliness and facilities, helped you feel confident in the care being provided.
We are especially pleased that the respite stay led to your sister becoming a permanent resident and that you feel it has been the right decision for her. Supporting residents to enjoy the best possible quality of life in a safe, caring, and comfortable environment is at the heart of everything we do.
Thank you again for your kind words and trust in our team. We will be sure to share your feedback.
Kind regards,
The Care UK Team
Smyth Lodge
My grandad stayed at Smyth Lodge for a three week respite after spending some time in the hospital. From the moment he entered the care home, he was treated with kindness and respect. He enjoyed getting to know carers and residents in the home. My family and I felt completely at ease with knowing he was in safe hands. I highly recommend Smyth Lodge to anyone considering the move into a care home.
January 7, 2026
Unprompted review
Reply from Care UK
Dear, Ms Sell,
Thank you for taking the time to share your experience of Smyth Lodge.
We are delighted to hear that your grandad's respite stay was such a positive one following his time in hospital. It is wonderful to know that from the moment he arrived, he was treated with kindness, dignity, and respect, and that he enjoyed building relationships with both our colleagues and fellow residents.
We understand how important it is for families to feel reassured when a loved one is in our care, so we are especially pleased to hear that you and your family felt completely at ease knowing he was in safe hands. Providing compassionate, person-centred care in a warm and welcoming environment is at the heart of everything we do.
Thank you for your recommendation and for your kind words about our team. We will be sure to share your feedback with everyone at Smyth Lodge, who will be delighted to know they helped make your grandad's stay such a positive experience.
Kind regards,
The Smyth Lodge Team | Care UK
Home from home
If you are looking for a Care home for your loved one, you will not be disappointed with Llys Cyncoed. Not only is the Home aesthetically beautiful, but the care offered is second to none. From the moment you step into Llys Cyncoed you are warmly welcomed and always greeted with a smile.
The Residents have a vast offering of activities and are always encouraged to participate, they are treated with dignity and respect.
The Management and staff are extremely approachable, committed and proactive in contacting family when any matter arises.
Llys Cyncoed is an excellent Care Home
August 6, 2026
Unprompted review
Reply from Care UK
Thank you for taking the time to share such a wonderful review of Llys Cyncoed.
We are delighted to hear that you would recommend our home and that both the environment and quality of care have made such a positive impression. Creating a warm, welcoming atmosphere where residents and their families feel comfortable and valued is incredibly important to us, so it is lovely to know that this has been your experience from the moment you walk through our doors.
It is also wonderful to hear your feedback about the wide range of activities available and the way residents are encouraged to participate while always being treated with dignity and respect. Supporting residents to live fulfilling and meaningful lives is at the heart of everything we do.
Your kind words about our management team and colleagues are greatly appreciated. We are proud of their dedication, compassion, and commitment to keeping families informed and involved, and we will be sure to share your feedback with them.
Thank you again for your recommendation and for recognising the hard work of the entire team at Llys Cyncoed. Your comments mean a great deal to us.
Kind regards,
The Llys Cyncoed Team | Care UK
Beautiful surroundings and great care…
My 95 year old mother in law has been living at Colne View in Essex for the last 11 months .The decor is of an incredibly high specification making the surroundings homely and comfortable for both residents and visiting relatives. Everywhere is spotlessly clean and tidy and there are plenty of activities available everyday to keep residents entertained should they wish to join in . Equally there are many quiet areas around the home for those who prefer their own space. All of the staff are wonderful , dedicated and caring people who we cannot praise highly enough. If a problem arises with any aspect of Mum’s care, a member of the staff team will always be available to discuss the issue and seek a resolution, which is all you can ask for. We are kept up to date with any medical problems and again these are dealt with promptly and efficiently.
Well done Colne View and Care UK
August 6, 2026
Unprompted review
Reply from Care UK
Dear Shirley,
Thank you for taking the time to share your experience of Colne View.
We are delighted to hear that your mother-in-law has been enjoying her time with us over the past 11 months. It is wonderful to know that the home's high-quality surroundings, cleanliness, and range of activities have helped create a comfortable and welcoming environment for both residents and their families.
Your kind words about our colleagues mean a great deal. We are incredibly proud of our dedicated team, and it is rewarding to hear that their compassion, professionalism, and commitment to providing person-centred care have made such a positive difference to your mother-in-law's experience. We are also pleased that you feel well informed and supported, and that any concerns are addressed promptly and effectively.
Thank you once again for your lovely feedback and recognition of the team’s hard work. We will be sure to share your comments with everyone at Colne View, who will be delighted to receive your praise.
Kind regards,
The Colne View Team | Care UK
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Family feel and welcoming
I have a family member living at Dashwood Manor in Basingstoke, she has been there now for 11 months. Dashwood is such a welcoming place to residents and visitors, I visit regularly and often sit with my relative during the activities, of which there are many, everyday there is something to do and be involved in. My loved one has been on trips out in the mini bus, visits the salon for nail treatments every week and takes part in numerous activities. Dashwood have been amazing at accommodating her dietary requirements, and providing her with different meal choices every day. All the staff at Dashwood are fantastic and really get to know the residents individually. The care staff are great and always ready to help out, and the activity team are always smiling. Everyone at Dashwood helped to make the move easy and my loved one to feel at home.
August 5, 2026
Unprompted review
Reply from Care UK
Dear Samantha,
Thank you for taking the time to leave such a wonderful review of Dashwood Manor.
We are delighted to hear that your family member has settled so well into life at the home and that both residents and visitors find Dashwood Manor to be such a welcoming environment. It is particularly pleasing to know that the wide range of activities, outings, salon services, and personalised dining options have helped make their experience enjoyable and fulfilling.
Your kind comments about our team mean a great deal. We are proud of the dedication shown by our care, hospitality, and activities colleagues, and it is wonderful to hear that their efforts to get to know residents as individuals and support them with compassion have made such a positive difference.
Thank you again for sharing your experience and for your continued support. We will be sure to pass your lovely feedback on to the team at Dashwood Manor, who will be thrilled to hear your comments.
Kind regards,
The Dashwood Manor Team
Do not be fooled
The Home looks wonderful. Who wouldnt want their elderly relative to live in such a lovely looking place. However DO NOT BE FOOLED. He had dementia and the Care he received was terrible. Care UK policy is not to make them do anything they dont want. So therefore he was unwashed and dirty, allowed to walk around in clothes soaked in urine. Finger nails, legs, clothes covered in faeces. Pure neglect. His room was not cleaned properly, his bedding not changed for weeks at a time. Plates with food on left in his room for 22 hours. Glasses missing for days with no attempt at all to find them. Even staff admitted they would be appalled if it were their relative walking around in the state he was allowed to.
August 3, 2026
Unprompted review
Reply from Care UK
Hello, thank you very much for taking the time to leave us feedback about your experience.
At Care UK we hold ourselves to a high standard, so we are disappointed to hear about your experience with us.
If you would like us to investigate your concerns, please can you to provide further details using the form on the following web page.
https://www.careuk.com/company/contact/feedback
This will ensure it reaches the correct team.
Thank you for your time and we look forward to hearing from you.
Horrendous This place states on website…
Horrendous This place states on website dementia care! Feel free to message me if you need more of an insight to what im writing. Staff poorly trained Let my dad walk around for 24 hours wet/soiled. Lied about aggression (no logs or reports) Agreed half hour checks not done Never a drink in his room every time I have visited No windows open in his small room in 25 degree heat Let him walk around in some one else's shoes 2 sizes too small for days Lost his glasses and allowed him to go without until my mum intervened Dirty pots left in room all day Filthy not cleaned well Staff saw him wee in a bin and then 4 days later it was still there Let him sit in comunal lounge in shorts with dried poo all down his leg (we cleaned him) Let him sleep in a soiled bed with bedding not changed for 3 weeks Endless list... please message me if you would like to see photos or speak with me. Ongoing and further complaints are being made my our family Falsely advertised Dont be fooled by look
August 4, 2026
Unprompted review
Reply from Care UK
Hello, thank you very much for taking the time to leave us feedback about your experience.
At Care UK we hold ourselves to a high standard, so we are disappointed to hear about your experience with us.
If you would like us to investigate your concerns, please can you to provide further details using the form on the following web page.
https://www.careuk.com/company/contact/feedback
This will ensure it reaches the correct team.
Thank you for your time and we look forward to hearing from you.
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