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Car Expert Reviews 

51
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and simple car buying process, often highlighting how quickly they were able to source a car at an excellent price. Many appreciate the helpful and friendly staff who made the experience pleasant and stress-free, saving them significant money compared to traditional dealerships. However, some customers experienced disappointment, noting that agreed-upon accessories were not included in their deal, leading to a feeling of a misleading process. A few other people also felt that trade-in offers were substantially lower than private sale prices, and some mentioned a lack of transparency regarding procurement fees.

What people talk about most

Price

Consumers generally express satisfaction with the pricing, often reporting that they received excellent deals... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending it for a... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how simple, fluid, and easy the... See more

Product

Customers consistently note positive experiences with product, often praising its ability to help them find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Naturally a fan of Paul and CarExpert reviews on YouTube and thought I'd give this a go for my new car purchase. Genuinely shocked at how quick they were able to source me a car (literally a couple da... See more

Company replied

Rated 5 out of 5 stars

Maddison was exceptional to deal with and I would not hesitate recommending CarExpert to anyone. In fact, I don't think I would buy a car any other way ever again! Makes the process very simple and ef... See more

Company replied

Rated 5 out of 5 stars

Simple, fast and easy process. Saved ourselves alot of money on our new car. Communication was fantastic with CarExpert and the dealer. Source cars for Novated leasing. Organise a trade in as well... See more

Company replied

Rated 5 out of 5 stars

Car Expert made my jorney to find my car that cannot easier. I have watch Paul and his team to review and compare the cars I am after. Thanks to their honest and detailed reviews with comparison, I fi... See more

Company replied


Company details

  1. Auto Market
  2. Car Dealer
  3. Media and Marketing Agency
  4. Media Company
  5. Publisher

Written by the company

CarExpert reaches millions of Australians every month with independent reviews, comparisons, and insights that shape new car buying decisions. By pairing this influence with our team of New Car Specialists, we guide buyers from research to purchase, securing the right car at the best deal, with a seamless and stress-free experience. Quite simply, our purpose is to make buying a new car quicker and easier.

CarExpert New Car Specialists

Written by the company

Helping Australians buy the RIGHT new car
Clear reviews and expert guidance to help you buy with confidence. Independent advice and fair, transparent offers from nationwide dealer partnerships. Research, guidance, great deals, finance and more - all in one place.

Contact info

Promotion box for Car Expert

Ready to buy a new car?

CarExpert's New Car Specialists are here to help you buy your new car.

4.5

Excellent

TrustScore 4.5 out of 5

51 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(51)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best dont go anywhere else

The experiance from start to finish was so helpfull from getting the best deal in hours not days even when we changed our mind on the model of the car.

May 25, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

We're glad to hear you had a wonderful experience using CarExpert, Steven.

Providing seamless end-to-end assistance is what we pride ourselves on and it's great to hear that resonated with you.

Enjoy your new car!
The CarExpert team

Rated 5 out of 5 stars

Knowledge of car

Knowledge of car, one phone call set the wheels in motion. Got back to me same day, with the exact car I wanted with a great price. The price savings was Worth the 2.5 hour train ride to pick the car up.
Happy in all aspects of the process.

May 11, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thanks for sharing your feedback about how responsive our New Car Specialists were to your request.

We're pleased you were "happy with all aspects of the process".

Enjoy your new wheels!
The CarExpert team

Rated 5 out of 5 stars

Excellent and hassle-free way to buy your next car.

Car Expert is an excellent and hassle-free way to buy your next car.
Initially, I used Car Expert to research detailed reviews of the car I was considering and to assist me in making an informed decision when purchasing. I have not used a broker service before, but I could not speak highly enough of the professional and reliable service provided by the team at Car Expert.

May 21, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Hi Michael, we're so glad you gave CarExpert a try and that you were very satisfied with our service.

Please consider referring us to your friends and family as we'd love to help them navigate the new-car buying process too!

Happy driving
The CarExpert team

Rated 5 out of 5 stars

A pleasure to deal with Hamish and…

A pleasure to deal with Hamish and Izzy. Always responsive to my concerns and they and found me the car I wanted at a reasonable price. I wish every interaction in the car buying world was like this.

April 24, 2026
Car Expert logo

Reply from Car Expert

Thanks for sharing your experience, Shree.

Hamish and Izzy will be very pleased to receive this positive feedback.

We're happy to have found your ideal car at the right price.

Happy driving!
The CarExpert team

Rated 5 out of 5 stars

This is very good car

This is very good car. And very cheap.

May 1, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thanks for leaving feedback, Navneet.

We're pleased to have sourced you a great car at a great price.

Happy driving!
The CarExpert team

Rated 5 out of 5 stars

Super simple process

Super simple process. Ali was extremely helpful from the start. He found me exactly what I wanted and was always in contact to help out. Would definitely use Ali and Car Expert again.

May 8, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thanks for taking the time to share your success through CarExpert, Catherine.

We'll be sure to pass this great feedback on to Ali.

Enjoy your new car
The CarExpert team

Rated 5 out of 5 stars

great service and best price available…

great service and best price available was found by this team…. well done

May 7, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thanks for sharing your experience, Alex.

We're happy to hear that and were pleased to get you a great price on your new car.

Happy driving!
The CarExpert team

Rated 5 out of 5 stars

A fairly simple and streamlined process…

A fairly simple and streamlined process to obtain best car buy with timely updates and feedback. Highly recommend.

February 28, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thanks for the lovely feedback Martin! We're so happy you found our service useful.

Enjoy your new car,
The CarExpert Team

Rated 5 out of 5 stars

Dan made the purchase of my new car…

Dan made the purchase of my new car trouble free and put me at ease with the process. I gave him my budget and make of car and he found the best deal available which I couldn’t beat . Very impressed, highly recommend .

February 1, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

We always love to hear our customers have had a stress-free experience. Our New Car Specialists really get great deals, so we're glad we were able to help!

Enjoy your new car
The CarExpert team

Rated 5 out of 5 stars

Understood what we wanted

Understood what we wanted, communication was great and Daniel was considerate it what we were trying to achieve. Would recommend Daniel and Car Expert to our friends and family

March 6, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thanks for leaving a review, Chris. We're so pleased Daniel was able to help you out. We're always here if you ever need us in the future.

Happy driving
The CarExpert team

Rated 5 out of 5 stars

I recommend this service as it really saves some cash.

I recommend this service as it really does save some cash for the same product.
Dan was very helpful & communication was excellent.
He also guided me to another service that gave me a better trade in price for my 3 year old Mazda CX5.
The only consideration was that the Mazda dealer that provided the best price was about 50 minutes from where I live, however I can get the vehicle serviced at my local Mazda dealer, so all good.
Regards,
Stephen B

February 21, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thanks for the kind words for Dan. He's super helpful and we're pleased you found his communication excellent! We'll be sure to pass this feedback on, Stephen.

Happy driving
The CarExpert team

Rated 5 out of 5 stars

Great experience! Great value!

Great experience with our broker Daniel and car experts, got what we wanted at banging price, highly recommended.

March 12, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

It's fantastic you got the car you wanted on a great deal. We'll be sure to pass this feedback on to Daniel.

Happy driving!
The CarExpert team

Rated 5 out of 5 stars

Dan was fantastic nothing was too…

Dan was fantastic nothing was too difficult and he found us exactly what we were looking for and negotiated the price. Certainly would have no hesitation in recommending Dan .

March 30, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

We're so pleased that Dan helped you find the perfect car at the right price, Vicki.

Thanks for your review
The CarExpert team

Rated 5 out of 5 stars

CarExpert are the best.

CarExpert are the best.
They take the time to understand your needs when purchasing a car.
Dan was awesome to deal with kept me informed and upto date. CarExpert take the time/worry of purchasing a car. They do all the work for you.
I personally & highly recommend getting in touch with them to guide/help you purchase your car.
Very thankful customer 🙏

March 24, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

We appreciate you taking the time to provide this feedback, Andrea.

It's great that Dan was able to help make the new-car buying journey easier for you.

Enjoy your new wheels
The Car Expert team

Rated 5 out of 5 stars

Great friendly quick service

Great friendly quick service. Kept in the loop at all times process very smooth

April 8, 2026
Car Expert logo

Reply from Car Expert

It was our pleasure to help with your new car purchase. Thanks for the feedback, Christine.

Happy driving!
The CarExpert team

Rated 5 out of 5 stars

It was an amazing experience with team…

It was an amazing experience with team . Well communicated with all the steps

April 6, 2026
Car Expert logo

Reply from Car Expert

Thanks for sharing that feedback, Sanil.

We're pleased you had an enjoyable experience using CarExpert and that you received great communication through every step of your car-buying journey.

Happy driving,
The CarExpert team

Rated 5 out of 5 stars

No stress what so ever

No stress what so ever , great communication
Shout out to Yas ( Finace) Who made the whole experience so easy .. so thank you

March 2, 2026
Car Expert logo

Reply from Car Expert

Thanks for the excellent review Marco and Marisa! We'll pass this on to Yas.

Enjoy your new car,
The CarExpert Team

Rated 5 out of 5 stars

Outstanding support for purchasing a…

Outstanding support for purchasing a new vehicle - CarExpert made it so easy. Communication very clear, and would not hesitate to recommend. Five stars.

February 3, 2026
Car Expert logo

Reply from Car Expert

It's wonderful to hear your felt supported through your new car journey and found it easy, Julia.

Thanks for your five-star rating.

Have fun with your new car,
The CarExpert Team

Rated 5 out of 5 stars

Excellent service and assistance with a…

Excellent service and assistance with a purchase of a new vehicle.

April 1, 2026
Car Expert logo

Reply from Car Expert

Thanks for your review, Leighton.

We're so glad we were able to help with your purchase and that our service impressed you.

Happy driving,
The CarExpert Team

Rated 5 out of 5 stars

Simple, fast and money saving!!

Simple, fast and easy process. Saved ourselves alot of money on our new car.
Communication was fantastic with CarExpert and the dealer. Source cars for Novated leasing. Organise a trade in as well.
Highly recommend to anyone looking for a new car.
Thanks heaps to Josh. Love our new Kona

January 10, 2026
Car Expert logo

Reply from Car Expert

We're so pleased that you love your new Kona, Kristy.

Buying a new car should be an easy process, so it was our pleasure to deliver on that promise and help save you money as well.

Happy driving,
The CarExpert Team

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